This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight (9/6/22) and they said that it was outside of warranty-Essentially nothing they could do. The complaint number is 05384519, and the rep I spoke with is named Tara. This is not something that should happen with a front coil spring (maybe sagging at 100k+) and seems indicative of bad heat treat. There are other complaints filed with NHTSA regarding this same issue on VWs of the same era. If this had happened while driving, it could-??ve caused a catastrophic failure and a pretty significant accident if the tire was hit.
Broken front coil spring. It is available for inspection Broken spring can dislodge potentially causing a tire rupture and steering issue Also occurred on my other previously owned 2012 VW Eos where both front coil springs broke within 6 mo. of each other. That vehicle had around 60K miles. No
- Windham, NH, USA
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- Hawthorn Woods, IL, USA