I bought the vehicle on 02/15/2013 it only have 10,000 miles on it. Then as soon as it hit 68,500 miles and went out of warranty. I had just had it serviced for the last time under warranty on 6/21/2019 at 67,996 miles. The timing chain snapped and bent all the valves. I had to rebuild the engine. Which coasted a fortune. I saw that their were a bunch of class action suites going on against Volkswagen for similar issue but was dealing with a family crisis that ended poorly and went into a state of depression from the death of multiple family members back to back so I never followed up on it. Now my car is at 80,000 miles and seems to be experiencing electrical problems as well as problems with the cd player it progressed and now all disk spaces say error and I cant play cds. When I could get it working it was fine until turning off the car then opening the door I heard noises from the player when starting the car it says error in all the disk spaces and half the time wont even let me load the disk. This is ridiculous. This car is my biggest regret of my life. Its a night mare there have been more issues but these are the biggest and most recent issues.

- Rocky Ridge, MD, USA

Key is binding in the ignition cylinder and won't come out.

- Wimauma, FL, USA

I took my 2012 VW Eos to them for a clock spring failure which is under a recall. They told me that it did not fall under the recall because they put a dust cover over the clock spring in 2015. I told the that there is no way the mechanic who did the work could guarantee that no debris got into the clock spring during the 3 years prior to the dust cover being installed. I also told them that the feds opened another investigation in Oct 2017 for VW not doing enough to fix the problem with the poorly designed part in 2015. I told the manager at the dealership about this and he said there was nothing he could do. He said that when the dust cover was put on they never got close to the clock spring. I told him that they didn't have to get close to the clock spring because debris had already gotten into the clock spring during the 3 years prior to it being installed which compromised the clock spring leading to the premature failure of the clock spring. I don't know if he understood what I was saying or was just blowing me off.

- Henrico, VA, USA

I was trying to merge onto expressway traffic and when I pushed on the accelerator the car was unresponsive. It created an unsafe situation where I had to hit the brakes and let the traffic pass by, then I put the car in manual shift so that I could accelerate enough to merge with traffic. The inability to control the speed of the vehicle due to no response from the engine happens usually around speeds of 55 to 65 miles an hour. I have noticed that the car has a delay that takes 1 or 2 seconds when gas pedal is pressed and car start shaking. This results in a lose of power and does not allow me to safely maneuver the vehicle in emergency and non-emergency situations.

- Greenacres, FL, USA