I purchase my certified Volkswagen Eos from Schumacher Volkswagen in 2018 (when they knew there was a problem with the timing chain and can cause the engine to blow) I was never told or contacted about any issue with this car. I have had many problem with my 2012 Eos Turbo. I went about a mile to the store when my car seemed to lack power of some sort to the engine, so I had my car towed Volkswagen where I purchased it. After 2 days I call to see if they looked at my car yet because day one, they didn't have the time and he said it was a timing chain malfunction which blew the engine and it would be $12,000 to fix and would take 6 months to complete. In the meantime of figuring out what to do, I came across the class action suit, I called back and asked the mechanic about this and he said mine expired 5/25/22 and they will not do anything for me. I would think they would have contacted me about this or done something to help. I will never buy a Volkswagen again and nothing from Schumacher.
Car has delay of accelerating from a stop, and shimmies or vibrates as it gains speed. Repair shop said that it is a ticking time bomb for timing chain and tensioner which will cost $1500-2000 to fix. Currently nervous to drive it because of not wanting it to break while driving and do further damage to engine and valves.
This car did have a previous coil issue and I now carry spare coils in the trunk. Also, I had the transmission replaced at 97000 miles under a platinum, 7 year/ 100,000 mile warranty I purchased when new.
I purchased this car in Summer of 2016 for my 16 year old daughter~ I was very excited to buy her a low mileage, pretty car, that was even a convertible!!! we have kept the oil changed, got new brakes in April and last week, when it seemed to be driving fine, the entire car stopped working. We had it towed to our nearest VW dealer who gave us the bad news about a tensioner?? and a crack in the head?? and lots of other "car talk" that I didn't understand but they said it is all related to this class action suit? I was hit with the cost to fix this car at over $4,000.00!! this is on top of the fact that while her convertible top was down, the entire rear headrest flew off (which is another 1,500.00 to fix because the entire rear SEAT needs replaced)~ I had felt good about buying her a VW but now I am devastated because the repairs are well out of my price range and I am going to have to take out another loan to fix it (because I cannot afford to scrap an $18,000 car. I do not know what to do??
Apparently the faulty timing chain tensioner is widespread and already resulted in catastrophic engine damage to many VW and Audi owners. Currently there are a few class action lawsuits against VW and Audi because they may have covered up the faulty part and are not issuing a recall or extending a warranty to cover the damage that occurs when this part fails. And it will fail. In 2013, I believe, VW redesigned the timing chain tensioner and may prevent damage in engines manufactured since then.
A D V E R T I S E M E N T S
I purchase my certified Volkswagen Eos from Schumacher Volkswagen in 2018 (when they knew there was a problem with the timing chain and can cause the engine to blow) I was never told or contacted about any issue with this car. I have had many problem with my 2012 Eos Turbo. I went about a mile to the store when my car seemed to lack power of some sort to the engine, so I had my car towed Volkswagen where I purchased it. After 2 days I call to see if they looked at my car yet because day one, they didn't have the time and he said it was a timing chain malfunction which blew the engine and it would be $12,000 to fix and would take 6 months to complete. In the meantime of figuring out what to do, I came across the class action suit, I called back and asked the mechanic about this and he said mine expired 5/25/22 and they will not do anything for me. I would think they would have contacted me about this or done something to help. I will never buy a Volkswagen again and nothing from Schumacher.
- Sonia M., Lake Worth, US