This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car goes into a false neutral and shifts out of gear while driving. The "PRNDS" indicator on dash had a blinking "D" alternating with a wrench. I have to come to a complete stop turn the car off and right back on and it goes away for about 5-10 minutes only to reoccur. This started happening when weather became hot, and only occurs after driving for an hour or more. Only when hot outside. I performed transmission fluid service with no resolve. There was no debris in the old fluid to indicate mechanical issues. I also get error code P2711- "unexpected mechanical failure". This has almost caused me to wreck several times putting my life and others at risk until I turn car off and immediatly restart engine which allows normal operation for a few minutes. It doesn't operate normally until car cools down. My engine is not overheating. My transmission fluid, and coolant services are current. NHTSA safety recall 09V333000 addressed this exact same issue on 20 August 2009 but it only covers model years 2009 and 2010. This is still a well known problem for the VW DSG transmission experienced by many others. VW said that they couldn't help me even though it's the same issue because my car is a 2012, and it only covers 2009-2010? I am a Disabled Veteran with a heart condition and can't afford to be on the side of the road in the heat without severe health issues.
Driving on the highway at 50+ and the transmission quit( like we were in neutral ). had to maneuver across traffic to the shoulder. Restarted and vehicle drove fine til next day and it happened again.code was checked and it said no communication with transmission module I'm the second owner and the vehicle has less than 78,000 miles
My automatic transmission is slipping and then clunks into gear. I bought the car used at the end of April 2017. I took it to the VW dealership and they found metal shavings in the transmission fluid. The "warranty" ran out at 60,000 miles, I have 64,000 miles on it. They want $7100 to replace the transmission and VW headquarters refuses to offer any help at all.
Here is my story... transmission will go into neutral state while driving. Finally failed on 2/2013. Mechatron unit replaced. Problem continued. They blamed third party rear view camera which I deactivated. Vehicle was taken back in on March 12, 2103 at which time they replaced the shifter mechanism. Told me every thing ok. I kept having intermittent issues. After car going into neutral state in middle of traffic I took care back in, August 27, 2013. They told me they found no faults and car was running according to factory specifications and they could not do anything. At which time I started carrying a video camera in the car. It failed a few times but I was not able to record be cause by the time I got camera ready car went back to normal operation. On 1/27/14 it failed long enough for me to record the event (I have a recording). I was in the middle of traffic and transmission went into a neutral state. I took it to deal who ran diagnostics and found no faults. After watching video service manager called VW who told them to run a software update. I asked to meet with factory representative and they could not give me a date as to when he is available. On 1/31/14 I opened case # 14008852 with VW advocacy group 800-822-8987. They have been pretty useless. As I explained that I feel unsafe driving vehicle they said it was repaired, but cannot guarantee safety. They also said they did not know when the factory rep, bill manson will be available to meet with me. I asked for a loaner until such time and they could not provide a loaner. They told me I have to pick up vehicle and return the loaner that I currently have. I plan to do this tomorrow but honestly I will probably get rid of the vehicle asap. Any advise or recommendations will be greatly appreciated.
1st time pulling up to the airport parking gate transmission disengaged, unable to move the car for about 5 to 10 minutes. 2nd time on the onramp of the highway entering traffic, transmission disengaged again. Returned the car to the dealer for repair.
A D V E R T I S E M E N T S
- Tampa, FL, USA