This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All of my lights on the right side of my dashboard is on..the traction light, brake light, steering wheel light and the speedometer is acting iradical..I put new speed sensors on it and it still haven't fixed the problem..alot of mechanics say it's and electrical problem..I bought the car from flow Mazda dealership a couple years ago it's been sitting since then
The vehicle has exhibited intermittent ABS, ESC, and Brake light. Code check revealed intermittent communication errors with various parts of the ABS system including the control module. Diagnostics varied, undiagnosable due to intermittent activity and varying codes. April 2021, ABS, ESC, Brake light, codes indicate communication error with the ABS control module. Codes and light reset after being cleared, the vehicle was operational and drives with no detectable issues other than lights/ and possible non-operational ABS. 06/29/2021, 10 minutes into drive vehicle speedometer begins to dance from zero to operating speed, to total fault intermittently in interstate traffic on I-10 west into Houston at Channel View, braking begins to engage automatically/intermittently, loss of engine power, check engine/flashing brake light, vehicle narrowly avoids collision. Vehicle parked and restarted, driven back home with check engine and flashing brake light and intermittent speedometer, no drivability issues. 6/30/21 internet search for similar issues reveals an abundance of similar issues without drivability problems and 2017 recall# Part 473 Safety Recall Report 16V-913. I would call attention to pages 3 and page 4 of this recall 1.) Considering the events of 6/28 and page 3 of the recall under Chronology, Volkswagen appears to admit the problem, and with a thorough understanding of its own systems should openly acknowledge the ability of this system to cause dangerous drivability conditions. 2.) Page 4, Recall Schedule, Description of Recall, Indicates that VW has still to provide dealers and owners with notification of this issue. As an owner and knowledgeable professional in automotive service I can assure you as of 7/1/2021, nearly five years after VW acknowledged the issue in Dec. 2016 to the NHTSA, and 11 years after addressing the concern in production with the 2010 models, we have not been notified.
The ABS brake indicator light is on and when I took it to a certified euro car mechanic he said that 8 codes showed up for this. He also said that there was a safety recall 45F2 on this. When I took my vehicle to the VW dealership in panama city, fl. They were extremely rude and said there was no recall for this vehicle. They would not tell me if or when the recall was complete, and if it was completed and the same thing is happening, then there is still a problem with the initial recall that was not fixed.
The contact owns a 2009 Volkswagen Eos. The contact stated that her ABS warning light had illuminated while driving at an unknown speed. The vehicle was taken to hiley Volkswagen of arlington 1461 E interstate 20, arlington, tx 76018 (817) 575-6000 for a NHTSA recall repair number: 16V913000 (service brakes, hydraulic, electronic stability control). A diagnostic test was performed and the contact was informed that the vehicle was not subjected to a recall. The contact stated that she was then given an estimate of $2,700 for an unspecified pump. The contact then took the vehicle to autobahn Volkswagen fort worth 2810 white settlement rd, fort worth, tx 76107 where she was informed again that there were no recalls on the vehicle and gave her the same estimate as the previous dealer. The manufacturer was notified and set up both appointments for the vehicle to be serviced. No further assistance was provided. The vehicle had not been repaired. The failure mileage was 122,328.
- Arlington, TX, USA
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The contact owns a 2009 Volkswagen Eos. While driving approximately 65 mph, all the warning indicators illuminated on the instrument panel and the brakes started to hesitate. The contact pulled the vehicle off the road. The contact stated that the failure began approximately two months ago and had gotten worse. The vehicle was taken to an independent mechanic who determined that the ABS control unit failed and needed replacement. The contact previously took the vehicle to gunther Volkswagen of ft lauderdale (1660 S state rd 7, ft lauderdale, fl 33317) to be repaired per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control), but the vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The approximate failure mileage was 103,000.
Dealer performed a free ABS software & module update recall service but didn't do a good job because the ABS warning light went on after I got the car back. Turns out they only updated the software and didn't replace the module so the ABS brakes don't work since the module can't support the new software. Dealer is now trying to charge me $2,000 to replace the module because the VW recall warranty only covers the bill if they were all done on the same day. I still don't have a working car back because of it. They keep referring me to an extended warranty that I don't qualify for instead of the problem at hand which is that they offered me a free recalls service and never got it done right. Please help me resolve this issue so I can get my working car back. They said they can't even undo the software update that caused this issue.
My 2009 Eos is under recall for the ABS system malfunctioning. I was never informed about this. I replaced my brakes as one mechanic thought because the ABS brake light went on - that was needed. The ABS light still stayed on. Last week the ABS light and and engine light and brake light went on and my car lost power and control on a busy highway at night leaving me on the side of the rode in danger and had to call aaa. VW will only replace ABS if a "certain code" shows up which they will not tell you about till you pay the $150 diagnostic fee- then tell you the vehicle that has been recalled is not going to be repaired free of charge. In fact- it will cost $2700 to replace the entire ABS system - which needs replacing- but only if it accepts the computer updating system. Which is broken because it is a faulty ABS. VW admitted that it was because of a incorrect solder compound- which can cause cracking in the entire system which cause sufficient electrical power to flow. Yet- they will not pay for the ABS control module to be replaced"??? only thing they will fix is the computer updating system- which will not update if the unit is broken- which they caused because of a faulty unit. They will not repair the ABS unit which is broken because of the defect??? this caused my car to crash into a pole- and also I had to replace the ABS unit which costs $1400 - now I find out this was a recall after the fact. I went to forums and found at least 20 others wit the same issue and they are not covered??????" this is not okay and I work for abc and will make this a huge deal just like the other scandal they are barely recovering from- you guys need to do something. I could have died and they are doing nothing and not compensating on my recalled car. How can this happen.
Volkswagen refused to remedy the ABS defect whose symptoms were consistent with NHTSA recall number 16V9133. A letter to the president of Volkswagen of America is enclosed. Only apologies, but no substantive action, resulted.
The contact owns a 2009 Volkswagen Eos. The contact took the vehicle to the dealer (charles maund Volkswagen 6900 burnet rd, austin, tx 78757 (512) 458-1111) to be serviced per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact was informed that the module failed to communicate with the dealer's computers. The contact was informed that he would have to pay for a new module. The manufacturer was notified of the issue and the contact was awaiting a call back from the regional manager. The VIN was invalid. The failure mileage was unknown.
The contact owns a 2009 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the moses dealer, but could not be serviced because the clock spring needed to be replaced and was not covered under the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 26,000. Parts distribution disconnect.
The contact owns a 2009 Volkswagen Eos. While starting the vehicle, the ABS indicator remained illuminated. The contact also stated that the speedometer and horn became inoperable randomly. The vehicle was taken to serra Volkswagen where it was denied service under the recall remedy due to the vehicle's pre-existing issues. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The dealer informed the contact that the codes could not be read correctly using the diagnostic tool. The manufacturer was called and advised the contact to take the vehicle to another dealer to be diagnosed. The second dealer was royal Volkswagen in destaavian, al. The manufacturer decided that, due to the pre-existing issues, the vehicle would not be serviced under NHTSA campaign number: 16V913000. The vehicle was not repaired. The failure mileage was approximately 142,000.
The contact owns a 2009 Volkswagen Eos. While the vehicle was stationary, the instrument cluster malfunctioned and failed to work properly after the vehicle was repaired per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). In addition, the check engine indicator illuminated without warning and the ABS failed. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 42,000. The consumer referenced the airbag recall stating that the manufaturer refused to offer any assistance for ABS module.
The contact owns a 2009 Volkswagen Eos. The contact stated that while driving at 50 mph, the ABS module failed to function. The ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 50,000.
ABS indicator light; mechanics unable to find problem in brakes or ABS system; codes provided unclear and provided no guidance to mechanics. System lit complete dashboard, speedometer started going from 35 to 0 while driving approx 35 mph beeping and flashing with RPM indicator also oscillating between 0 and higher. At no time did the brakes discontinue to function - dashboard was distracting and alarming while driving. Told needed new ABS computer at a minimum. Have quick time movie of the event
The contact owns a 2009 Volkswagen Eos. While driving 50 mph, the brake pedal was depressed and failed to operate. The contact's vehicle crashed into another vehicle. The contact's vehicle was then T-boned by another vehicle. The air bags failed to deploy. A police report was filed. The vehicle was towed to an independent mechanic. There were no injuries. The vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
First thing to go on this car was the clutch pack could hear clanking noise when I was slowing down...had to replace.. next came the failed injector..I was driving the car smoke started coming out of the engine and the exchushed pipe car almost caught on fire fuel had leaded all over my engine..now the ABS unit needs to be repaired they want $2,600....my car has $34,000 miles on it...the inside of my doors are peeling...they want another $1,000 for that !..&the roof gets stuck half way when its really hot!
A D V E R T I S E M E N T S
- Greensboro, NC, USA