If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.

Seats — Front Assembly — Head Restraint

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Actions

Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.

Documents (10)

• Manufacturer Notices(to Dealers,etc)
• ISSUED Owner Notification Letter(Part 577) - VW Customer Letter USA
• ISSUED Owner Notification Letter(Part 577) - VW Customer Letter PRI
• Remedy Instructions and TSB - Release Date June 13, 2017
• Non-Compliance Notice 573 Report/FMVSS 202
• Recall Acknowledgement
• Recall Quarterly Report #2, 2017-3
• Recall Quarterly Report #1, 2017-2
• Manufacturer Notices(to Dealers,etc)
• Recall Quarterly Report #3, 2017-4

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