This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have replace two set of tires on my 2013 Volkswagen Cc. I twice by two different vehicle maintenance copies that both set of tires showed cupping wear. This is due to vehicle suspension, shocks, struts. Currently there a large number of customers who purchase the Volkswagen Cc model complaining of the same problem. There was also an apparent lawsuit file (case 1:17-cv-23033-rns), against Volkswagen of America regarding the same issue many customers are having. I filed a complaint with Volkswagen of America regarding my problem, stating that in the pass couple of years I had to replace two set of tires for this reason. Tire cupping can be very dangerous due to uneven tire ware, not to mention the suspension being the main problem of the vehicle. Improper suspension could lead to dangerous breaking issues. After reading the many reviews from customers complaining about the same issue, and reporting this issue to Volkswagen to no avail since 2010. I'm asking nntsa to please investigate this dangerous issue that Volkswagen is not admitting to. I have included the court document that was filed in August of 2017.
2013 Volkswagen Cc equipped with Continental conti pro contact tires. While driving at all speeds, an abnormally loud noise emitted from the tires. The vehicle had less than 15000 miles on the tires when the problem began. The road noise got progressively worse and eventually took the car to the dealer. The dealer stated that the problem is due to cupping of the tires and that I would need to replace the tires and get a realignment. The car has been serviced on a regular basis through the dealer and the dealer did not mention any issues with alignment during the services. Other owners had provided similar issues on the internet and that the issue had not resolved after both new tires and realignment in many cases. The issue seems to be related to bad alignment or ball joints in the suspension with the vehicle. I placed a complaint with VW and they would not furnish how many similar issues were reported by the consumers. VW case# 160380592.
- Skokie, IL, USA
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- Crofton, MD, USA