The contact owns a 2013 Volkswagen Cc. While driving 5-10 mph in traffic, the vehicle stalled. The contact was unaware if any warning indicators weree illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (momentum Volkswagen of clear lake, 15100 gulf fwy, houston, tx 77034, (281)-848-5600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacture was made aware of the failure. The failure mileage was approximately 70,100. VIN tool confirms parts not available.

- Deer Park, TX, USA

The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (leith Volkswagen of raleigh, 4005 capital hills dr., raleigh, nc 27616) and was informed that the parts were not available. The contact was referred to the manufacturer. The manufacturer was notified and opened case number: 10280614. The contact was then referred to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available.

- Youngsville, NC, USA

I have had VW Cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 VW Cc I returned to the dealer the within 72 hours of purchasing the car as I have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, I was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times I brought the car into gunther VW I was told by the head service advisor that the issues on my car were resolved and I should not have any further issues each time. Needless to say when I spoke with the mechanic directly he informed me that they were not able to detect the problem (even though I had video of the car causing the issue) and nothing was done. Not only was I lied to many times, but VW corporate was willing to swap out my car with a new one as I have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor I was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at VW cares enough to take responsibility and provide me with a vehicle that I feel safe transporting my family in. I don't care about my care, I will never be returning to VW even after having 3 Cc's and numerous other vehicles, but I want to make sure no one gets injured or dies due to their gross negligence.

- Oakland Park, FL, USA