This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Cc. The contact stated that the vehicle failed to accelerate and the electronic power control warning indicator illuminated. The vehicle was towed to michael Volkswagen (6061 N blackstone ave, fresno, ca 93710, (559) 431-7504) where it was diagnosed that the fuel pump module, fuel pump, and high pressure fuel pump needed replacement. The dealer also stated that the vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was notified of the failure and stated that the recall only covered the fuel pump module. The failure mileage was approximately 120,000. The VIN was not available.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 18V148000 (air bags) and 17V509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called a local dealer (napleton's Volkswagen of orlando, 12700 E colonial dr, orlando, fl 32826, (855) 634-9221) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (colonial Volkswagen, 89 turnpike rd, westborough, MA 01581) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.
"takata recall" we contacted our local Volkswagen dealer over 6 months ago to get our airbag recall taken care of. To date, the problem has not been resolved or even placed on the schedule. Our local dealer has blamed VW corporate the entire way. We are going on vacation July 14th-21st 2018 and reached out to VW corporate for help in the way of a loaner vehicle. After an hour and a half on hold, they have not come up with any suitable options. They are refusing a rental car and can not guarantee that our car will be fixed before we leave. We do not feel safe in this car and we've been driving it daily because we have no other choice. Our children will be in this card during vacation and VW doesn't seem to care.
Vehicle recall has been pending remedy since 08/16/2017, in which my car loses power while in motion and stalls. Going on approximately 8months with still no solution, this is very serious and dangerous. Being that car cuts off randomly at any given time at any speed whether I'm in traffic on the highway or at a stop light. No follow ups or updates have been given on the remedy which has served as a major inconvenience to myself and many others as Volkswagen consumers. Can someone please advise and look into a possible remedy immediately to avoid any future auto accidents, injuries and/or potential deaths for operating my vehicle.
- Atlanta, GA, USA
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The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called heritage Volkswagen in owings mills at 866-738-1475 and was informed that the part was not available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My fuel pump isn't working on my vehicle which there is an open recall from Volkswagen which was put in place August of 2017 this is now mid April and my vehicle is out of commission and Volkswagen claim even though they have the open recall they aren't authorized to start making the repairs for these faulty vehicles which leaves us consumers stuck with unsafe vehicles and in my case an vehicle I'm making payments on but can't currently drive because my fuel system went complexity out so now my car won't crank which leaves me in an extreme bind considering I use my car for work. So now I'm currently out of work I spoke with the Volkswagen dealership this morning and they can't offer any loaners or any assistance until they receive authorization to start repairs. 8 months after the recall has been issued and they are still not authorized to make these repairs"???? they claim they still have not been shipped the parts????" how is this possible I know I'm not the only person affected by this situation it's a recall on 281,000 vehicles made by them. You would think they would act swiftly in repairing these vehicles my car initially would stall often but I continued to drive it because again it's my only means on transportation and I have a loan out on it and can't just not make my car payments or my credit will be screwed. So after driving an U safe car that stalls on the highways, local roadways and anywhere else I may have driven my vehicle now it's not working at all and there's nothing they are doing about it as of yet.....8 months after they issued the recall and still no help to the consumers dealing with these issues
The contact owns a 2013 Volkswagen Cc. The contact stated that NHTSA campaign number: 17V509000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The vehicle exhibited the failure when the contact attempted to reverse and the vehicle stalled. The failure was experienced several times. The vehicle was taken to Volkswagen of South charlotte (9900 South boulevard, charlotte, North Carolina 28273, 704-612-0407) several times for the failure, but a diagnostic failure code was unable to be found. The dealer informed the contact that the failure was a result of NHTSA campaign number: 17V509000 (fuel system, gasoline). The dealer also informed the contact that the parts were unavailable for the recall repair. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 54,379. VIN tool confirms parts not available.
Car has stalled 2X while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2K to 3K RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.
The contact owns a 2013 Volkswagen Cc. The contact stated that the vehicle experienced a complete loss of power. In addition, the vehicle experienced excessive battery drain and various warning indicators illluminated. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to sonnen Volkswagen (francisco blvd w, san rafael, ca) where it was diagnosed that the spark plugs were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the issue and provided case number: 171805804. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. David maus Volkswagen South (5474 S orange blossom trail, orlando, fl) was contacted and confirmed that the parts were not available for the recall remedy. The recall was removed after the interim repair was remedied. The manufacturer was made aware of the issue and and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
As of November 2017 my Volkswagen Cc has become inoperable and a safety hazard due to the fuel pump control module - recall 20ae. At any given time why driving my car will completely shut off in traffic daily/consistently. Notices were sent out to us in October about recall but still says no repair information available at this time. Dealer has yet to resolve issue. Under my rights it's unfair and I should have to pay for this to be fixed in which there is a pending recall. This is a very urgent matter which should not be stalled off nor delayed any longer. Can someone please assist me immediately with getting the proper repairs and my vehicle being fixed. Thanks, [xxx]- Volkswagen owner information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Takata recall. And also have the 20ae recall which is an interruption in electrical power to the fuel pump control module. My vehicle was in motion when it suddenly stopped and turned off in the middle of the road. Leaving me 9 months pregnant straded in the middle lf the road with my 4 year old in the back seat on our way to take her to school.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 16V078000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. When attempting to accelerate the vehicle, it revved and jerked before accelerating forward. The dealer (momentum Volkswagen of clear lake, located at 15100 gulf freeway houston, tx 77034; 281-848-5600) informed the contact that the parts were not available. The manufacturer was not made aware of the issue. The approximate failure mileage was 29,874. VIN tool confirms parts not available and parts distribution disconnect. The consumer stated the vehicle was repaired.
My fuel tank had unexplained damage to the fuel neck which caused the need for the entire tank to be replaced. The damage caused the gas pumps to shutoff and making fueling the vehicle unsafe. The tank and neck are one unit. The dealer nor the manufacturer can explain how something like this could of occurred. The car was never in any sort of accident nor was there any signs of damage elsewhere to the vehicle.
The vehicle began showing signs of malfunction in August of 2012 (vehicle was leased the end of June) when it would take several attempts to start the vehicle and once started the vehicle would occasional cut off or run really rough for about 30 minutes. The engine light stayed illuminated for 2 days. I took the car to the dealer to have it serviced and after 2 days they were unable to replicate the problem. Returned vehicle to me with no resolution. Car ran fine for 4 months then on December 17th the same issues began to occur but more severe this time. I was traveling on a rural highway at 45 mph when the whole car shut off leaving no power, braking or steering capabilities. Luckily there was no one right behind me and I was able to coast the car to the side of the road. I put the car in park and ejected the key. Restarted the vehicle and limped the car back to my driveway as it would not go over 30 mph with the pedal pushed to the floor. The vehicle remained in service for 2 days and the dealership diagnosed it as a fuel module issue, replaced the module and returned the car. On Saturday December 22nd the same issues occurred again. The car was taken back to the dealership for a 3rd time and remained there for 22 days as the mechanics could not replicate the issue again. Finally the problem was diagnosed as a crack in the wiring harness and vibration was causing the wire to touch the engine and stall out. The crack was fixed with tape and the wire routed away from the engine. I do not feel comfortable driving the car to and from work as I travel on very Suburban roads to get there. Volkswagen is not willing to take the car back as they feel the issue has been resolved. A vehicle that completely shuts off at high speeds is a severe concern.
A D V E R T I S E M E N T S
- Visalia, CA, USA