This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving home on the freeway the engine started making abnormal noise (ticking). Called the dealership where I purchased the car and let them know I was bringing it in to be checked out. On the way there the engine stopped running and I pulled over and had it towed to the dealership. Several days later dealership called and told me the timing chain broke and catastrophicly destroyed the engine. Purchased the vehicle certified used with 25,578 miles. At the time of the engine failure it had 62,569 miles. The timing chain that destroyed the engine prematurely failed. I heard about a class action lawsuit settlement in New Jersey for this problem and it appeared my make and model vehicle was in the group to be reimbursed for damages. With no other options I had to take money from my retirement savings and replace the engine. After about one month I received a text from the dealership saying they had bad news. Apparently after replacing the engine, they started the car and in two minutes they heard an abnormal knock coming from the engine and told me that the new engine was going to need to be replaced. Now I just found out that my year vehicle 2013 Cc VW is not part of the class action lawsuit. All the exact issues I have been reading about have happened to my vehicle. Obviously this defect is not limited to only the vehicles in the class action lawsuit. I purchased this vehicle and paid extra for it because it was certified used. I needed a very reliable commute vehicle to get to work and back home safely. After the dealership having my car for over two months, I was driving a couple days later and the car hesitated at a stop and the service engine light came on. Had it towed back to the dealership and they told me one of the fuel injectors was "acting up". vwof a knew about this problem and should have recalled the timing chain. Now I have to give them more money!!!
The contact owns a 2013 Volkswagen Cc. The contact stated that while driving at 65 mph, the vehicle started to shake with the check engine and epc (electronic power control) warning lights illuminated. The contact coasted to the side of the road powered off the engine. The vehicle was restarted and the contact was able to drive the vehicle to his residence. The failure reoccurred. The vehicle was later taken to Volkswagen of oakland dealer (2740 broadway, oakland, ca 94610, (866) 920-4215) where it was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.
Car has stalled 2X while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2K to 3K RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.
While traveling on the freeway in san diego, my car started shaking and losing power. Then the epc & check engine lights turned on, on the dashboard. I was barely able to pull over to the shoulder, and drive off the upcoming exit ramp. I lost total engine power, and I had to call the towing truck to take me to the closest dealership, as the car is still under warranty. I waited 5 hours to find out what was happening, as I live in another city. The dealership technician told me that they recorded several piston misfires, but after resetting the computer, the faults never came back. Their internal policy required the fault to be present for the company to comply to replace faulty parts, even when they had the records. They told me they could not help me, and advised to take the car and drive it to the dealership where I lived. I did so, and I got the same response from my local dealership. They told me they would not help me due to internal policies, and that I should drive the car as is, until the issue came up again. I explained this could put me & my family at risk of injury, even possible death due to a highway accident, not to mention the cost I could incur for another tow truck & hotel expenses. They declined to replace the parts, even after I opened a case with their customer support manager. I explained I would have to seek legal advice as I felt I was being a victim of fraud by wv company. The local dealership not only not fixed my problem, but he charged me with a check-up fee. I could not be more dissapointed at this company.
- Irvine, CA, USA
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Car loses engine power during acceleration to the point it feels the car may stall out. This issue is not constant, it is random. There is no " check engine" light at any time before, during, or after event. I learn today that my fuel module and related seals and pump are faulty and need to be replaced but my VIN is not part of VW recall for this very same issue on other Cc's. this is a dangerous problem when driving to suddenly lose engine power. Perhaps the recall needs to be expanded?
The contact owns a 2013 Volkswagen Cc. The contact stated that the vehicle experienced a complete loss of power. In addition, the vehicle experienced excessive battery drain and various warning indicators illluminated. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was towed to sonnen Volkswagen (francisco blvd w, san rafael, ca) where it was diagnosed that the spark plugs were defective and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the issue and provided case number: 171805804. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Cc. While attempting to start the vehicle, the check coolant warning indicator illuminated. While inspecting under the hood, it was discovered that the coolant reservoir was nearly empty. The vehicle was taken to an independent mechanic who diagnosed that the water pump had cracked, causing coolant to leak. The vehicle was not repaired. The manufacturer and local dealer (winner Volkswagen in dover, Delaware) were notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Vehicle will not start. Message indicates "steering wheel column lock". this happens intermittently. This is a known problem with other VW models, but dealership won't cover it, and general manager is acting as if he doesn't know this issue exists with other models.
At about 43K miles I was driving on a multi lane highway when the car started violently trembling/jerking then sputtered and turned off. I was able to turn it back on and get onto a side median. The car continued to jerk I drove to dealership immediately a few miles away. By the time I got there it was no longer jerking and only random misfires in the engine where found on diagnostic testing. The car since before that time and still has a low level but noticeable tremble when it is idle. I have been to the dealership several times to have it addressed but they claim to not be able to reproduce the problem.
I own a 2013 vc Cc with about 76,000 miles on it. Car is an excellent condition and is still pretty new when suddenly my car began to shut off while driving. There were no progression of problems. The issue occurred suddenly. While driving on the road or while stationary at a red light, all the sudden while attempting to accelerate, the car would begin jerking and the engine would just rev up as if the car was in neutral position until eventually shutting off and parking and engine indicator lights would turn on. If I was stopped at a light in drive position, the parking light would suddenly turn on and I would have no mobility of the vehicle. The car would still be on, but would not move. I would have to position it in park, restart the vehicle and it would jump start before the same problem occurred again and again and again. After taking it to the dealer, I was informed that I would have to replace the mechatronic unit, which is basically the computer that controls the transmission. Replacement costs were $1800. They were generally unsure of why a new vehicle would have these issues, mentioning it may have been water damage from street flooding or moisture getting into the unit. Either way I feel in a brand new car, these issues should not be occurring and are extremely dangerous if I had been driving on a highway and then the vehicle suddenly shuts off.
While driving at about 45 mph the engine light came on with the warning to take car to the dealer for service immediately. I did go, immediately, and while the service manager could not tell me exactly why, I was charged $600 to replace pistons. About two months later while driving slowly in a parking lot, I started to turn onto the driveway and the car simply stopped, went dark, and the steering became impossible. After trying several times and then sitting for about 5 minutes the car started again. It was a leased car that I intended to buy for my daughter. I turned the car back in and did not buy it.
Engine stalled and died in the middle of city hwy, twice, while vehicle was in motion, without any prior warning, took to dealer they said it might be the alternator & only replaced the battery, it was such a scary situation, I have not driven the car on the freeway since. Recently, the car has stalled again, while in motion in middle of traffic vehicle was towed to dealer, accoring to dealer, there is carbon build up in valves & coil pack failure, not covered by warranty due to 'maintenance issue' nowhere in owner manual does it state any form of maintenance required for this, took car to independent certified mechanic, sparkplugs & 4 coil packs replaced, same symptoms continue with #4 plug burning out, causing fuse to burn out as well, filling car with smoke & smell of burnt rubber, ind mech. States vehicle's prob is not carbon buld up but an electrical/engine issue which is a safety hazard, the last time, veh stalled on me in middle of crossroad, whle in moion. I do not feel safe driving it or riding my kids in it. At this moment veh is sitting in driveway, undriveable for about 3 weeks, will not turn on, all this, after having the vh for on ly 7 months, & @ over 40K miles.I feel that even if it were repaired, this veh is so unsafe it should not be resold to anyone else, or be in circulation at all. I tried returning it to the dealer, the dealer offered to take it in as a trade in offering half the trade in value due to 'condition it is in' even though I have taken it to dealer at East 3 times with issues. Main concern is the stalling while in motion, I feel it is an extremely unsafe vehicle.
The contact owns a 2013 Volkswagen Cc. While driving approximately 35 mph, the engine stalled without warning. After several attempts, the vehicle restarted. The failure recurred numerous times. The vehicle was towed to a dealer where the diagnosis was unknown. The contact stated while driving at an unknown speed, the brake pedal was depressed however, the vehicle accelerate causing the vehicle to crash into a grocery store. A police report was filed. The contact sustained injuries to her hand that did not require medical attention. The vehicle was towed to a dealer where the diagnosis was unknown. The manufacturer was notified of the failure. The approximate failure mileage was 14,200.
The contact owns a 2013 Volkswagen Cc. The contact stated that while stopped at a red light, the engine stalled without warning. The vehicle restarted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000. The VIN was unavailable.
Excessive high idle causing car hard to brake. I need to constantly apply high brake pressure to keep the car stopped. Idle stays above 900 RPM all the time.
The engine stalled while driving( speed 5-10mph). Steering wheel immediately automatically locked, lost control over the car.the computer showed a problem with the battery (the sign was displayed for a few seconds). Pushed the brakes - brakes worked. Removed the key and started the car again, the car started up and everything has stabilized.
I bought a new VW Cc that is a 2.0T and has a manual transmission. Before buying and just test driving the car, the car drove just fine. The issue is that after the car warms up for a while, the rpms will hang for a few seconds after you let off the gas. This causes many safety issues and I have now found out that all VW cars made in 2013 with the 2.0T engine have this issue. I almost crashed the car due to this issue a couple weeks ago when in slow stop and go traffic. Not only is the rev hang is wearing out clutches prematurely and makes these cars very difficult to drive, it is also a safety concern since the engine keeps the throttle open for a few seconds after we let off of the gas. The car just drives on its own like it has cruise control on for a few seconds!!! if you are driving the car in the snow and the wheels are spinning and losing traction, they will continue to spin for an extended period of time after you let go of the gas which can cause you to crash. Google "VW rev hang" my car has been back to the dealer a few times for this and they claim that no issue was found. I then test drove other 2013 VW cars with this engine and found that all of the cars I drove have the RPM hang issue. I have owned 7 cars with manual transmissions in the past and I have never seen any other car do this. I still have my 2006 VW 2.0T car with a manual transmission and that car drives just fine. Please look in to this issue and understand that it is a safety concern that affects all 2013 VW cars with 2.0T engines that are sold in the us with manual transmissions. People on the VW forms believe that this was put into the cars to help with passing new us emissions. I understand the importance of better emissions. However, I do not think that drivability, reliability, and safety should be sacrificed in order to get better emissions.
The vehicle began showing signs of malfunction in August of 2012 (vehicle was leased the end of June) when it would take several attempts to start the vehicle and once started the vehicle would occasional cut off or run really rough for about 30 minutes. The engine light stayed illuminated for 2 days. I took the car to the dealer to have it serviced and after 2 days they were unable to replicate the problem. Returned vehicle to me with no resolution. Car ran fine for 4 months then on December 17th the same issues began to occur but more severe this time. I was traveling on a rural highway at 45 mph when the whole car shut off leaving no power, braking or steering capabilities. Luckily there was no one right behind me and I was able to coast the car to the side of the road. I put the car in park and ejected the key. Restarted the vehicle and limped the car back to my driveway as it would not go over 30 mph with the pedal pushed to the floor. The vehicle remained in service for 2 days and the dealership diagnosed it as a fuel module issue, replaced the module and returned the car. On Saturday December 22nd the same issues occurred again. The car was taken back to the dealership for a 3rd time and remained there for 22 days as the mechanics could not replicate the issue again. Finally the problem was diagnosed as a crack in the wiring harness and vibration was causing the wire to touch the engine and stall out. The crack was fixed with tape and the wire routed away from the engine. I do not feel comfortable driving the car to and from work as I travel on very Suburban roads to get there. Volkswagen is not willing to take the car back as they feel the issue has been resolved. A vehicle that completely shuts off at high speeds is a severe concern.
A D V E R T I S E M E N T S
- Florence, KY, USA