While driving in rush hour traffic at 43 to 50 mph, vehicle suddenly loss ability to move while engine was still running, (like it had been switched to neutral). The engine just revved as the car came to a stop on the highway without warning. The park brake light came on and the drive indicator light started flashing. This was a very unsafe condition while other drivers were blowing and yelling at me for blocking traffic. After sitting for about 7 to 10 minutes the vehicle was restarted and drove normally.

- Portsmouth, VA, USA

While traveling on the freeway in san diego, my car started shaking and losing power. Then the epc & check engine lights turned on, on the dashboard. I was barely able to pull over to the shoulder, and drive off the upcoming exit ramp. I lost total engine power, and I had to call the towing truck to take me to the closest dealership, as the car is still under warranty. I waited 5 hours to find out what was happening, as I live in another city. The dealership technician told me that they recorded several piston misfires, but after resetting the computer, the faults never came back. Their internal policy required the fault to be present for the company to comply to replace faulty parts, even when they had the records. They told me they could not help me, and advised to take the car and drive it to the dealership where I lived. I did so, and I got the same response from my local dealership. They told me they would not help me due to internal policies, and that I should drive the car as is, until the issue came up again. I explained this could put me & my family at risk of injury, even possible death due to a highway accident, not to mention the cost I could incur for another tow truck & hotel expenses. They declined to replace the parts, even after I opened a case with their customer support manager. I explained I would have to seek legal advice as I felt I was being a victim of fraud by wv company. The local dealership not only not fixed my problem, but he charged me with a check-up fee. I could not be more dissapointed at this company.

- Irvine, CA, USA

I own a 2013 vc Cc with about 76,000 miles on it. Car is an excellent condition and is still pretty new when suddenly my car began to shut off while driving. There were no progression of problems. The issue occurred suddenly. While driving on the road or while stationary at a red light, all the sudden while attempting to accelerate, the car would begin jerking and the engine would just rev up as if the car was in neutral position until eventually shutting off and parking and engine indicator lights would turn on. If I was stopped at a light in drive position, the parking light would suddenly turn on and I would have no mobility of the vehicle. The car would still be on, but would not move. I would have to position it in park, restart the vehicle and it would jump start before the same problem occurred again and again and again. After taking it to the dealer, I was informed that I would have to replace the mechatronic unit, which is basically the computer that controls the transmission. Replacement costs were $1800. They were generally unsure of why a new vehicle would have these issues, mentioning it may have been water damage from street flooding or moisture getting into the unit. Either way I feel in a brand new car, these issues should not be occurring and are extremely dangerous if I had been driving on a highway and then the vehicle suddenly shuts off.

- Hialeah, FL, USA