The contact owns a 2012 Volkswagen Cc. While driving various speeds, the vehicle decelerated and then accelerated to 80 mph, the contact had to depress the brake pedal to decelerate. All the warning indicators illuminated on the instrument panel. The contact also stated that the headlights intermittently illuminated. The vehicle was taken to bemer motor cars (9201 richmond ave, houston, tx 77063, phone: (713) 900-2443), but was not diagnosed or repaired. The vehicle was then taken to archer Volkswagen (10400 sw fway, houston, tx 77074, phone: (713) 272-1775) where it was diagnosed that the air bag sensor module, the camshaft sensor, radiator core support, front lower control arm, bushings alignment, rear bracket rotors, and brake fluid needed to be replaced. The dealer only made some of the repairs due to the repair cost. The manufacturer was not contacted. The approximate failure mileage was 89,000.

- Houston, TX, USA

Inherent alignment and suspension design flaw causes cupping of tires at frequent intervals despite exceeding manufacturers recommended cycle for tire rotation and alignment checks. The problem has been acknowledged by the dealer but there is no solution from the manufacturer to fix this issue. Owners nationwide seem to have the same problem which translates to an annual tire replacement expense. Even with best rated tires that are supposed to last 60,000 miles, the most mileage one can achieve is about 15,000. The result also includes noisy driving conditions, vibration while braking or accelerating. Keeping the alignment within factory spec does not resolve the issue. VW should look into the design and modify the alignment and suspension to help consumers with this frustrating problem.

- Houston, TX, USA