This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Error air bag error was the error that appears on my display when I turn on car. Horn & all buttons on steering wheel stopped working. This is on the VW Cc year is 2012. I am told by service department it is due to a failure of the clockspring hence I must replace the clockspring with control unit and part only is almost 450 dollars, and labor is additional.
I have never had any problems. Never in an accident or had anything replaced. All maintenance up to date. Started the car with no issues. Continued to drive going 35mph normal driving conditions and multiple warning lights appeared. ABS. Power steering, emergency brake, and air bag. Took it to closest auto repair to make sure nothing dangerous was about to occur. Quick diagnostic and they said all problems are electrical. Nothing physically wrong with the car and will likely need new sensors and clockspring.
Vehicle was being turned around in a parking lot when a clicking noise was heard. The air bag light illuminated and all of the steering wheel functions (I.e. horn, radio controls, etc.) stopped working. Took it into the Volkswagen dealership and was informed that it was the "clock spring " in the steering wheel was in need of replacement.
I purchased my 2012 VW Cc in Sept. 2014. I bought the vehicle with approximately 26000 miles on it. Since purchasing the vehicle, the drivers seat no longer heats (quoted $980 for repair) and the clock spring has failed (quoted $450 for repair). I can understand the seat maybe having an issue, but considering I only purchased the vehicle less than 6 months ago VW has failed to provide customer service on this issue. I dont understand how the clock spring is not covered under any warranty. Since the clock spring has failed the horn, the controls on the steering wheel, and the airbag (to my understanding) does not function.there is also and error message for the airbag also. This is a major safety issue. My vehicle will not pass a state inspection without the horn functioning. This is not cosmetic, and I want VW to explain what causes this item to fail. Its obviously a faulty part of the vehicle that simply "goes out". at 30K miles? there is no way for me to break this part, all I did was turn the wheel to the left when in a parking lot and the part failed. Based on my research this is a common and costly issue for VW owners. VW customer care has not helped in any way either. This part will fail simply by using the basic functions of the vehicle.. the turning of the steering wheel. I have spent more money repairing this vehicle in the first 6 months of owing it that I expected to have for a while.
My 2012 Volkswagen Cc sport airbag light came on after my husband adjusted the driver seat. I took it to the dealer and they told me it was the control unit ( clock spring) the dealership told me if I drove it and got in an accident the airbags would not deploy. My car is just over 80 thousand miles. I contacted Volkswagen customer care via phone and they would not accept any responsibility and just dismissed me saying my car has excessive mileage. I disagree with this statement! I think that airbags that won't deploy on a car that is a 2012 should remain under an unspoken warranty that protects my family in an accident! after my review of online complaints on Volkswagen I see that I am not the only one that has experienced faulty air bags with a Volkswagen. I will never buy another Volkswagen. I was very dissatisfied with the customer care service from Volkswagen or should I say lack there of!!!!
A D V E R T I S E M E N T S
- Lafayette, NJ, USA