The contact owns a 2011 Volkswagen Cc. The contact stated that the vehicle experienced a loss of electrical power for over a year while waiting to be repaired per NHTSA campaign number: 17V509000 (fuel system, gasoline). In addition, the engine warning indicator illuminated intermittently. Patterson tyler Volkswagen (3800 chandler hwy, tyler, tx 75702, (903) 218-6222) and hewlett Volkswagen (7951 hewlett loop, georgetown, tx 78626) were contacted and confirmed that the part was unavailable. The dealers could not determine when the part would be provided to the manufacturer. The contact no longer drove the vehicle to prevent a potential failure or safety related situation. The manufacturer was notified. The failure mileage was not available. VIN tool confirms parts not available.

- Nacogdoches, TX, USA

The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called West houston Volkswagen at 281-675-8600 (17113 katy fwy, houston, tx 77094) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. While driving at an unspecified speed, the vehicle lost power and stalled. The vehicle was towed to the same Volkswagen dealer, at the recommendation of the manufacturer, and the fuel control module was replaced. The contact was informed that the part was not the recall remedy. The failure recurred three times and the same part was replaced by the same dealer. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

- Katy, TX, USA