This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen CC. The contact stated while driving approximately 40 MPH, the air bag warning light illuminated, and all the buttons on the steering wheel became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer. The failure mileage was approximately 151,000.
Takata recall. VW will not replace the recalled airbag. I do not feel safe driving my car. I called many times and get many notices in the mail to get it replace. Upon calling they (VW of Ontario, san bernardino and moreno valley including the corporate line. That there are no airbags and the manufacture went out of business.
The contact owns a 2010 Volkswagen Cc. While driving approximately 25 mph, the vehicle shut off without warning. The vehicle was restarted, but the failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel system failed and code number: P2293 was located. The dealer also informed the contact of two open recalls: NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 18V148000 (air bags). The contact stated that the manufacturer did not notify him about the recalls. The manufacturer was made aware of the failures and promised to call the contact back. The contact was not called back. The vehicle was not repaired. The failure mileage was approximately 125,000.
Takata recall. I took my Cc for recall on the airbag in VW dealer in countryside, il.the replace the airbag and give me the car back with airbag error on the dashboard.after that they service department told me that I need to call for appointment come back when is available, pay them $140 for diagnostic and then they can tell me what is wrong with my airbag.they want me to drive my car with out airbag.
After a recall on airbag was done, two weeks later I took the car in because a airbag light came on. Was told its control module for pods all, which costs $2,357.68. This module controls the airbags whether or not they go off in an accident. Well mine went out without ever being in an accident. The car only has 76K miles and VW told me it has nothing to do with the other airbag recall and that part is only covered until 36K miles. This super expensive safety issue should be looked at not be put upon a customer.
- Plymouth, MN, USA
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Takata recall. The contact owns a 2010 Volkswagen Cc. The contact received notification of NHTSA campaign number: 18V148000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (GMC of perrysburg, 26875 dixie hwy, perrysburg, oh 43551) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata airbags I had the recall repair done, shortly there after the horn stopped working and the airbag light came back on. VW wants to charge me just to look at it. My ref # at VW is 180415119. Further more I was in an accident with a tractor trailer on June 14, 2018 and the airbags did not deploy.
There have been three recalls on my vehicle, and it has been two and a half years since the first one and no remedy has been made. It affects my front airbags, which is extremely dangerous or my passengers and myself. Also, I have had to take the car into the shop for multiple other reasons caused by the fuel pump recall on it.
Takata recall. The contact owns a 2010 Volkswagen Cc. The contact received a recall notification for NHTSA campaign numbers: 16V078000 (air bags) and 17V509000 (fuel system, gasoline) and stated that the manufacturer had failed to repair the vehicle within a reasonable amount of time. The dealer (burdick Volkswagen, 5885 circle drive E #605B, cicero, New York 13039) was contacted and confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was not taken to the dealer for diagnostic testing or repairs. The failure mileage and VIN were not available.
My vehicle had 2 recall not resolved with Volkswagen. One of them is 20ae fuel pump module recall, which could potentially caused loss of motive power while in motion. I had this symptoms 5 times in a week, when I drive on the street the car just stalled. Volkswagen's dealer told me the repair is unavailable. They have no estimation how long I need to wait before the repair parts available. I definitely don't want to take the risk to continue driving my car. But alternate transportation in not provided by Volkswagen.
Horn has stopped working. Dealer is saying that the repair needed is replacement of the clock spring, which has not been replaced yet on this car, and was not part of the previous clock spring recall (15V483000). Car has had a mild scraping sound around the steering wheel since I got it at 12,500 miles, which is a known symptom of clock spring problems. Currently car has 105000 miles. The takata airbag recall service was performed very recently, within the last month. There is no error light on currently, airbag or otherwise. But I cannot pass state inspection without the horn working. Due to the original reason for the clock spring recall on this model, I am concerned that the airbag may not be working properly, and additionally, that the car is less safe for not having a horn. I was not notified to get service for the previous recall, despite having a model that was known to have problems.
I had my clock spring replaced last year due to the recall, then my airbag light went on and my steering wheal started doing a clicking sound when I steer to the left or right all control panels on my steering wheel stopped functioning including the horn. I called Volkswagen and they said that they would charge me $150 to access the car, I told them about clock spring and they said that I would have to pay to get that fixed. I really don't find this fair that I have to pay to get something fixed that originally wasn't done correctly I think that they should take more responsibility for their workmanship. Also my seatbelt claps docent work I called them to see if this is something that they would fix being a safety issue and they said no. I think that all car companies should be responsible for seatbelt and airbag issues on a car. Not everyone has the money to replace seatbelt clasp and many people live day by day on there paycheck.
There was a recall in 2015 involving a clock spring in the steering wheel. Recall description: Hair or other fibers may contaminate the airbag clock spring (a spiral wound, flat cable that keeps the airbag powered while the steering wheel is being turned). This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal airbag. A loss of electrical connection to the driver's frontal airbag will prevent the airbag from deploying in the event of a vehicle crash, increasing the risk of injury. On February 29, 2016, VW did a recall repair by installing a cover over the clock spring. On November 22, 2017, I was driving and when I made a turn, I heard a pop in my steering wheel. My airbag light immediately came on along with an airbag error. I lost the use of my horn and the controls on my steering wheel, along with my airbag deployment. I made an appointment to have this seen about. I was told that I had to replace the clock spring for a fee of $877.88. I questioned this because it was a recall issue and was told that the repair was covered for 12 months/12,000 miles (which ever came first) and it was out of warranty. First of all, the clock spring was not replaced, a cover was put on it. How do I not know that there were fibers in the clock spring before the cover was put on? I feel that VW took an easy way out of fixing a problem that could have serious issues later, which I am now experiencing.
Takata inflators: Dealer replaced the airbags due to recall but the service light came on after replacement and dealer made excuses when I took it in for inspection sticker. The driver seat belt sensor doesn't stop beeping. The trunk latch doesn't work and dealer can't figure out why the suspension has cracking sounds. Also had a fuel leak which they did fix. Not happy with my
We expend to buying constantly the ignition coil. One year ago we change the water pump, and one month ago we changed the fuel pump.we had recall for the air bag which was changed at the dealership. Now we have a problem with the tires N 5000 plus because have bubbles in the sides.
The contact owns a 2010 Volkswagen Cc. While driving various speeds, the horn was inoperable as well as the other function buttons on the steering wheel. The contact took the vehicle to fred beans Volkswagen (315 w lancaster ave, devon, pa 19333 (610) 687-0700) where it was diagnosed with a fractured clock spring that needed replacement. The vehicle was not repaired due to the cost. The dealer informed the contact that the vehicle was serviced in January per NHTSA campaign number: 15V483000 (air bags). The manufacturer was notified and confirmed that the vehicle was serviced per a clock spring recall. No further assistance was offered. The contact stated that she did not recall receiving a recall notification for the clock spring. The failure mileage was approximately 90,000. Updated 7/31/18
Taktata recall. The contact owns a 2010 Volkswagen Cc. The contact stated that while driving approximately 50 mph, another vehicle abruptly cut into the contacts lane, the contact applied the brake pedal with force and the air bag light illuminated as well as the radio failed to function. The vehicle was taken to an independent repair facility for diagnosis who replaced the clock spring assembly. The contact received notification of two manufacturer recalls months later for NHTSA campaign number: 16V078000 (air bags). In addition, the vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2010 Volkswagen Cc. The contact received notification of NHTSA campaign number: 14V154000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (boardwalk Volkswagen, 1 blair island rd, redwood city, ca 94063 866-694-5805) and was informed that the parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Sacramento, CA, USA