This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
VW dealer advises that airbag light indicates airbags are disabled and caused by a malfunction in the seatbelt latch assembly costing $386 to repair. VW dealer says this happens a lot. VW dealer said that airbags would not have deployed. VW dealer said that wiring inside the latch "just breaks" eventually. Failure of safety equipment should be an automatic recall and manufacturers should be required to repair defects at their costs and not cost to the consumer.
Seatbelt air bag sensor- air bag malfunction light came on 11/8/03 took the car to the dealership they ordered the part. Both headlights were not working by the time I got to the dealer, they replaced those, turn signals were going on and off along with the hazard lights, was told these needed to be ordered. Called in 2 weeks and was told the parts were on manufacture backorder and they would call me when they came in. I called every 2 weeks they part were not in. 3/3/04 smog test done to register my car- failed smog, took car to dealer cat converter out, they had to order part said they would reorder the sensor, 3/12/04 took car back in parts not in yet, called every day parts not in now my registration was late. Cat converter came in on 4/2/04 it was installed dealer was refusing to smog test for free the finally did but would not pay the fees for my registration being late. Called again every 2 weeks parts did not come in. 6/30/04 went in other parts on the car were braking off, emergency brake handle broken, display lights not working, cup holder broken, again they had to order parts, and they never came in. 8/18/04 air conditioning stoped blowing cold air, made appt online for 8/23/04 took car in, none of the parts ordered are in again. Service stated my air conditioning is not covered because of a hole in the condensor even though my warranty states it is covered they refused to fix it and tried to charge me $95 for finding the hole, I refused to pay after all I have been waiting since November for several parts including a saftey issue, the dealer service has been the worst I dealt with in 25 years of driving. I have sent emails, phone calls and faxes to the dealer regarding all my complaints and have not received a response.
- Las Vegas, NV, USA
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- La Mesa, CA, USA