This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that-??s apparently a manufacturers mishap, why hasn-??t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I-??ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
When driving the car the GPS looses its location making it impossible to proceed to a planned destination. It causes you to try to fix the issue while driving and locating a place to pull off the road. It has taken me to places were I did not want to go. The dealer can-??t fix the problem.
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that when the cellphone was connected to the cellphone port in the vehicle, the connection was inoperable. The vehicle was taken to the dealer where the contact was informed that the failure was due to an inoperable carnet module and that the carnet module needed to be replaced. The contact was informed that the parts to complete the repair were ordered but on back order. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 38,000.
While driving at approximately 10-15mph the engine shut off and was forced to come to a stop and restart the engine. The error read "Engine start/stop error, manually restart engine." I have been reading that this is a known issue by Volkswagon but they are not addressing. Luckily my car was just going onto an offramp when the engine shut off.
Adaptive cruise control (acc) will not work if you remote started the vehicle. To get it normally work, you have to fully switch off the car and then push start it. Had the vehicle checked by vw dealer and they found no problem, but the car won't engage cruise after remote start. After months of this; the remote start will not work. Carnet told me to wait on an update to be released soon.....it has been 10 months and same story every time I call. Dealer can't get it sorted even though they replaced Carnet module twice!
After 6-7 occurrences over a year of an unidentifiable warning light type object appearing in the Vehicle Information portion of the dashboard. Also two (2ea) separate trips to the Volkswagen Dealership for repair of this issue. I was driving on raining soaked highway, as I was slowing down for stopped traffic ahead (traveling at approximately 25 mph), the aforementioned warning light flashed on and immediately and automatically applied the brakes causing the vehicle to skid sideways on the highway. I returned to the Dealership for the third (3rd) time for this item and explained what happened. The Service Manager had me look at a computer showing all of the warning lights for my vehicle. I told him the warning light that we have seen was not located in the area of where the -??normal-?? warning lights are, but in the Vehicle Information area of the dash board. When I was picking up the vehicle after the service for this item and also a recall issue, the Service Manager told me regarding the unidentified warning light the car was -??supposed to apply the brakes in that fashion-??. However, the dealership could not identify the Large Red Object surrounded with four (4) Lightning Bolts warning Light. If this issue (warning light and automatically braking) would have occurred at a greater speed (the speed limit on the highway was 65 mph) the outcome would have been more serious. As a result of this occurrence and the several failed attempts identify the warning light or to repair this vehicle we do not feel safe in driving this car. According, we have sold this Volkswagen Atlas Cross Sport.
I submitted a report on May 2nd, 2022 about a MAJOR safety concern that occurred at the beginning of April. My cross sport was phantom braking, throwing itself into Park, and involuntary E-braking. This occurred multiple times at different speeds, I avoided collision and injury but have since been unable to drive the vehicle. Myself and others on the road could have been seriously injured. It was immediately towed to the dealership and has been sitting on the lot un-driveable since April, with no fix in sight, and no communication from VW in regard to a resolution. I want to file the highest complaint against VW as they have not dealt with this in a timely manner, they have not offered assistance, and this was my only vehicle.
2020 VW Atlas Cross Sport. While traveling down the highway (medium speed) the vehicle abruptly threw itself into Park, and E-braked. Thankfully escaped a collision but the outcome could have been much worse. My safety and safety of others was put at risk. And the general trauma from this scary incident has lasted weeks. The abrupt braking continued to happen at low speeds / cruising speed until I could pull over. (The car is not simply braking, it is throwing itself into Park and E-Brake goes on). Also, windows roll up and down without cause, all types of warning lights and errors flash on the dashboard. Upon the dealership's service center's scan of my car's computer, they found it occurred four times. The dealership found the wiring harness was corroded, and they think the car is sensing that a door is open, causing the vehicle to switch to Park and abruptly E-Brake. The vehicle is unsafe to drive but both VW and the dealership have denied me a loaner, and have denied my requests for compensation so I can rent a temporary car - this malfunction has left me with no vehicle for weeks, zero means of transportation, and no future fix in sight.
Several weeks ago, while the vehicle was on and in park, several warning lights went off and the vehicle started beeping, both windows on the drivers' side rolled all the way down and the parking brake engaged. I was able to disengage the parking brake and roll up the windows. After turning the vehicle off and back on, the warning lights went away. This morning, after putting the vehicle in park and turning it off, both windows on the drivers' side rolled about 1/3 of the way down and the parking brake engaged. Upon turning the vehicle back on, I was able to roll the windows up and disengage the parking break.
The emergency brake just comes on when you're driving, the windows will roll down on their own. The dash beeps at you like the vehicle will blow up. We were advised back in January that it was not safe to drive our vehicle. It has been sitting at the dealership not being fixed. A recall just recently came out for the vehicle, however we have been unable to drive the vehicle for almost 3 months. We still have to make payments on the vehicle and Volkswagen doesn't want to do anything to help with anything. We were informed they would not provide a loaner car and a rental car we had to pay for on our own. This is completely unacceptable. The company needs to be responsible for this and I know we are not the only ones dealing with this. We will never buy another Volkswagen just because of their poor customer support. They truly dont care about their customers and the inconvenience this has caused.
Driving and my car is automatically suddenly braking for me even-though my foot is on the gas. This now has happened a few times and I almost got rear-ended yesterday.
Issues started in fall 2020, each had occurred a few times, but dealers reported this was a known issue without a fix or that parka for wire harness were on back order. Now with each start 8+ alarms go off for failures in safety features. Consistently the electronic parking brakes come on at slow speeds (<5mph) and has caused near accede to due to sliding when driving in snowy weather. Airbag warning light on and unsure if this is a safety issue or sensor problem, dealership reports it is not a safety issue. Driver door not recognized as closed, driver side door will no lock but at other times is unable to be unlocked. All 4 windows go down ~6in at random intervals both while driving or parked when starting car. Initially was single events and rare now cat is nearly undrivable due to braking issues
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that while driving at various speeds, various electrical failure would occur such as her power windows independently rolling down and various warning lights flashing on instrument panel. The contact then stated that while driving at 25 MPH, her parking brake warning light illuminated as her vehicle came to a sudden stop. Due to the failure, the contact took the vehicle to a dealer where they discovered that the electrical harness needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer as parts remained unavailable. The failure mileage was approximately 28,000.
The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated that while driving and depressing the brake pedal, the parking brake would erroneously activate. The vehicle had to be shifted into Park, turned off, and restarted; however, the failure would recur whenever the brake pedal was depressed. The vehicle was taken to the dealer and the contact was informed that the failure might be due to the failure of a wiring harness inside the door. The dealer confirmed the failure and stated that parts were not yet available to fix the vehicle. The manufacturer was not notified of the failure. The failure mileage was 16,843.
Drivers door wiring harness and control module malfunction. When this happens multiple MIL on dash display, windows roll down and emergency braking system applies the brakes by itself under 15 mph resulting in drastic unexpected deceleration. Luckily the car behind me was able to stop in time. Dealership indicates vehicle is safe to drive, no loaners available and parts are at least 3 month out.
In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who stated wiring harness again needed to be replaced. Unfortunately part is in back order and continues to not be available. Both the dealership and VW Car Care would not authorized a loaner and I was told I would have to continue to drive the car. However, car is not safe as electronics go hay wire on it and when I stop car emergency brake goes on and jerks car and everyone in it forward. As of today my dealership states their VW representative states still on back order and have no idea how long I will have to continue to wait for part.
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
Error: Driver door contact switch - Door harness issues - car sitting at VW shop a month and no ETA for the part. Fault: Electronic parking brake There seems to be a major safety issue with the Atlas and Cross sport due to a malfunctioning driver side door harness. This causes the parking brake to engage while in motion, driver side door not to lock and windows to roll down while randomly.
A D V E R T I S E M E N T S
- Seatac, WA, USA