This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving approximately 72 - 74 mph on an expressway and approaching traffic ahead of me. To move around this traffic, I switched lanes and attempted to accelerate. Immediately upon pressing the accelerator, the vehicle began to sputter, jerk, and decelerate, and the engine revved at what sounded like a very high rate of RPMs. The vehicle continued to sputter and jerk as it decelerated to a speed of approximately 55 -?" 58 mph. Once the vehicle reached that speed range, I was able to maintain my velocity; however, the vehicle continued to sputter and jerk until I brought it to a full stop. Additionally, if I attempted to accelerate, the RPMs turned at a very high rate and no acceleration occurred. I reported the issue to the dealership immediately and brought it to the service department when they opened the following morning. At the time of writing this, the vehicle remains in their possession and has not been returned to us.
On [XXX], I was driving that vehicle on [XXX] in the vicinity of Port Charlotte and Punta Gorda, Florida, with three persons inside when the vehicle experienced substantial vibration, a loud knocking noise and major loss of power while in the high speed lane. This occurred somewhere around 8:45 AM. Traffic was heavy thereby increasing the risk of an accident resulting from the loss of power and vibration. I was able to keep the vehicle running and slowly make my way to a suitable place to safely park the car. When this occurred there were several warning lights that appeared. The vehicle has been serviced by a VW dealer in Port Charlotte, FL. VW subsequently replaced the "Longblock and Turbocharger", reassembled the Engine and Transmission assembly and reinstalled that into the vehicle. They apparently had certain issues with the thermostat housing gasket after the engine was replaced. I am aware that there is an existing recall issued by VW (Safety Recall Code 13i6). I further understand that recall covers 2,018 vehicles built before 5/12/23. My vehicle was built somewhere around [XXX] suggesting that the scope of this recall may have been grossly underestimated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Tampa, FL, USA