This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hood release cable malfunctioned. Hood will not release. This is a known problem and recall on other VW models and should also be done on the atlas since multiple people, including myself, are having this issue.
Vehicle shuts off when coming to a stop with auto on off disabled. Driver gets message to -??put vehicle in drive and start manually-??. Have taken to VW for an inspection and they are unable to duplicate concern. Has happened multiple times at random and is a safety concern.
Brought car in for a noise 12k miles ago and dealer said all was well. I then brought the car back and they heard the sound, wanted to explore and take apart the engine and found I have a collapsed lifter on the exhaust cam which if a defect, should be completely covered by the manufacturer not just a portion of the repair. Also, this could cause further issues and damage with the car which is concerning since it had been going on for some time. I am just looking to see what further resolution can be made in regard to this. My car is still in the shop since last week. The dealership has been great in allowing me to have a loaner vehicle but I just want to make sure I don-??t have more major issues form this not being taken care of as soon as it should have been.
I have been having issues with GPS navigation with my car for over a year without a fix from VW. I cannot use Google Maps, Apple maps or the car's own internal maps becuase the GPS can't identify where I am on the map. When I choose a location and start directions, it doesn't know where I am, telling me to turn down wrong streets, showing my location in lakes or miles away. When I unplug my phone from the car, it works just fine. But once I'm connected to my car (either wirelessly OR through cable) the GPS then works off the car's system which cannot identify my lcoation. This is incredibly dangerous and I'm unable to know where I'm going or it will tell me to turn in the wrong place. VW is blaming this on Verizon and does not have a fix. I'm left without a working GPS for well over a year.
- Minnetonka, MN, USA
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Vehicle shuts off when driving. No faults pop up on the dash until 2 days ago when i was driving on the highway and it completely turned off. Message on the screen told me to manually turn it back on but i could not. The vehicle could not turn back on.
The vehicle would turn off randomly when stopped at a Stop sign or traffic light. It the had to be put in park and restarted. The dealership Kelly VW in Danvers, MA diagnosed the problem and this is what the invoice said. "cel is on code p0461 is active. performed tsb hooked up battery charger and updated ecm per tsb" Si, in my opinion this is at the least a potentially serious safety issue that should have warranted a recall and/or something that would be covered under the 80,000 mile or 8 year Federal Emissions Warranty
I am writing to inform about the ongoing issues I have been experiencing with the infotainment system in my Volkswagen Atlas 2021, which was purchased in March 2021 from Mall of Georgia Volkswagen. At the time of purchase, the drivers of this vehicle were using the following phones: iPhone 13 Pro Max (2 drivers) and iPhone 13 Pro (2 drivers) All phones were kept up to date with the latest iOS updates until November 2023. At that point, we upgraded to the following phones: iPhone 15 Pro Max (2 drivers) and iPhone 15 Pro (2 drivers), These new devices were initially running iOS 17.1.1, which was released on November 7, 2023, and were later upgraded to iOS 17.1.2 upon its release on November 30, 2023. On December 8, 2023, the first driver encountered a significant issue with installed mapping applications (Apple Maps and Google Maps), where the apps would repeatedly reroute unexpectedly. When iOS 17.2 was released on December 11, 2023, all drivers upgraded their devices to this version no later than December 15, 2023. By December 16, 2023, all drivers began to experience the same rerouting issue. To troubleshoot, we disconnected each offending phone and connected another non-used phone until all four phones had been tested. However, the problem persisted with each device. This prompted us to bring the vehicle in for service on December 21, 2023. It-??s important to note that this problem does not occur in our other vehicles, which include: 2021 Toyota CR-V, 2022 Dodge Charger, and 2023 Dodge Challenger. All do not use wireless CarPlay. We attempted to connect the vehicle using only a cable, but this was unsuccessful as it forces the phone to use wireless CarPlay. Manually turning off WiFi and Bluetooth on the phones results in WiFi being automatically turned on by the vehicle, further complicating the issue. The rerouting problem continued, leading us to bring the vehicle back for servicing in January 2024 and March 2024, with no resolution as of today.
My 2021 Atlas, has started to shut off by itself when put in park. "MESSAGE- engine will shut off automatically to conserve battery" it randomly shut off when the car slows down stopped or on in reverse. This has occur while stopped on red light, reverse or even when driving slow.. This is a very dangerous problem and safety issue that can result in collisions / injuries or worse.
Vehicle is shutting off when coming to a stop light or sign or when placed in park.. throws a message on dash to restart manually. Has happened intermittently since purchase used in December 2023
Just purchased vehicle, light: SOS: EMERGENCY CALL FUNCTION, SERVICE VEHICLE is continuously turning on, you turn off car, it goes away. Start car and drive, turns right back on. Have been to dealer and was told module would need to be replaced car is 3 years old. It's a constant beeping/ distraction. The potential consequences of not addressing the issue are unclear. There exist numerous blogs and consumer reviews about this issue, indicating that consumers must constantly expend funds to rectify the issue, when it should ideally be managed by the manufacturer. This is unacceptable. Are we being sold lemons here in California?
The Infotainment/Navigation system has knows issues in these cars. After several visits to the dealer we were told that it is somewhat fixed, well on a small trip 5-6 miles it now told us to take a turn into the wrong direction or one way street. There was a blind corner in about 50 yards in and while we were looking stunned and standing still that it asked us to enter the street, 5 seconds later a vehicle came blasting around that corner, it would have been head on collision.
GPS Navigation that is built in constantly freezes and or is close to 8-9 miles off course. Will also guide you to the complete opposite direction as you need to travel. In the past 6 months, the vehicle has been back to the dealer 5-6 times for this issue, for the past two months is have been at the dealer for close to 5 weeks, they try to reprogram, replace modules still no fix. It is a serious issue, since you cannot securely navigate, the system will tell you to make a u turn on a freeway, to drive over a lake and or farmland. Seems a lot of people have issues with this and there need to be a safety recall. I do have plenty of movies that will show the lockup and or the completely erratic behavior but they are all over the size limit.
Frequently when the vehicle drives very slowly in bumper to bumper, or when coming to a stop the engine will completely stop. Electronics stay on but a message telling me to turn the car appears on the dash. I then have to put the vehicle in park and then press the power on button, put the car back into drive. The car continues to state there is an error with the Automatic shut off feature. I have brought this to my VW dealership twice now for a fix. The first time they said it was an update which did nothing. The 2nd time they replaced a valve and that also did nothing. This has done this many times in bumper to bumper traffic and is very concerning/dangerous. It seemed to be less of a problem during cold weather and an increasing problem the warmer it gets.
2021 volkswagon Atlas, needed new oil pan after few months due to major oil leak. had to pay out of pocket for rental 1 week. Wipers came flying off on driver's side hitting side window scratching car. Dealership said nothing wrong (my dad tightened bolts they were loose) heater in back started making horrible noise, said nothing was wrong. Needed new breaks, rotors numerous times. When backing up makes horrible noise, to this day. 10/7/23 driving down road at 28 mph my car stalled out. Did this numerous times w/in 3 weeks, brought to dealership said they couldn't find anything wrong. Kept happening brought it back. They change emission module & oil. Car started sounding like a tractor. Brought it to different dealership. Going down road at 45 mph with 4 kids in car. Car stalls out. No steering no breaks. Super scary. Car keeps stalling out, going down road at 58mph car stalls out, no steering no breaks again everything locks up. 18 wheeler behind me, 3 kids in car. Brought to another dealership, they stated never heard of car stalling out before. They stated other dealership put wrong oil in, they did another oil change and said my car was safe to drive. Car still kept stalling out almost every time I slowed down or came to a stop, or even when starting it before leaving had to restart numerous times. Fast forward car been in shop since 2/1/24. Said metal shavings in oil filter now needs new motor & theres bearings missing. (they told me car was safe to drive) we asked about safety issue, they said what safety issue" Whycar keeps stalling" Said never heard of this issue with the cars before. they want 9k for a rebuilt motor w/ way more miles than my car has now, Ive been in rental for 3 weeks out of pocket pay. Dealership can't promise me this will fix car. Car is a death trap and I have precious cargo, I don't feel safe driving it. Research says lots of people having same issues. VW Rep says never heard of this. Called lawyers yup its a common lawsuit, lemon car.
I was driving my 2021 Volkswagen Atlas on a Friday evening that has under 55,000 miles and it stopped on me while I was driving. I have NEVER had any problems with this vehicle. This was a HUGE safety issue, as my vehicle stopped at a light while in motion at an intersection and it would not go forward. I attempted to turn my vehicle off and back on, then put the vehicle into park, drive, and reverse and it would not go into any gear and made this loud noise. I had to place my foot on the brakes so the vehicle would not roll until the tow company arrived all while in the middle of the intersection. My vehicle was towed to the Sutherlin Volkswagen of Lithia Springs Georgia on [XXX] and was told by an advisor on [XXX] that my Cv Axle Spline Malfunction causing Cv Axle to back out of the transmission housing, and to repair this will cost me $1355 since I'm now out of the warranty. I have been without a vehicle since 1-8-2024 so I reserved a rental for 1 week paying $255. The dealer states the parts will take a few days to come so I will be down another week and with no vehicle and I can't afford to pay for another and pay for repairs. I'm filing an official compliant because this was a safety hazard that could have ended multi car collision. My vehicle had no warning lights. I also took my vehicle to the dealer on the regular for the oil change and multi-point inspection as preventatives measures with received indication that my cv axle needed replacement. I have included the analysis estimate received from the dealer and rental bill I paid for. I look forward to hearing from you in regard to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Bakersfield, CA, USA