This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My passenger side LED daytime running light failed. We just crossed over 50k miles. This is a 1300 part. After reading online it seems this is a major issue with these vehicles and around this mileage. This appears to be something that needs to be investigated and the manufacturer should have to cover under recall. It-??s likely not a coincidence there are this many people reporting the same issue on the same vehicle models/years.
My daytime running light is inoperative and no longer works. This one small LED strip on the passenger side light requires a $2,300 full headlight replacement, which is unreasonable for any consumer given the scope of the issue. My vehicle is only four years old, and several other customers are experiencing this same issue.
This is regarding the passenger side airbag/sensor that needs recall in my 2021 VW Atlas. Is there still no planned fix for this" If so, why not" We are getting close to 6 months from the first notice and it is inconvenient to not have passengers be able to ride safely.
The contact owns a 2021 Volkswagen Atlas. The contact stated while driving at various speeds, and while accelerating from a stop light, the vehicle occasionally lost motive power and stalled. The contact stated that the vehicle was restarted and operated as normal; however, recently the failure reoccurred, and the battery had to be jumpstarted. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. There was no service performed. The manufacturer has not yet contacted. The failure mileage was 48,000.
Brought car in for a noise 12k miles ago and dealer said all was well. I then brought the car back and they heard the sound, wanted to explore and take apart the engine and found I have a collapsed lifter on the exhaust cam which if a defect, should be completely covered by the manufacturer not just a portion of the repair. Also, this could cause further issues and damage with the car which is concerning since it had been going on for some time. I am just looking to see what further resolution can be made in regard to this. My car is still in the shop since last week. The dealership has been great in allowing me to have a loaner vehicle but I just want to make sure I don-??t have more major issues form this not being taken care of as soon as it should have been.
- Canton, CT, USA
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Vehicle shuts off when driving. No faults pop up on the dash until 2 days ago when i was driving on the highway and it completely turned off. Message on the screen told me to manually turn it back on but i could not. The vehicle could not turn back on.
On [XXX] my 2021 Volkswagen Atlas cut off on [XXX] at the red light and I was almost rear ended multiple times until a kind gentleman moved my car out of the intersection. It has been parked in my driveway since because the battery won't hold a charge. I had the battery tested but the machine read that something is draining the battery even without keys being in the car ignition switch. The windows goes up and down by themselves without the power being engaged. The car is surging and all of these things are included on a recall list for Volkswagen which I will include in this complaint but Volkswagen specifically Kurt O from VW Social Media said that won't do anything to help. I truly believe they are picking and choosing whose VIN number to repair and the rest are left to their own vices. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Emergency SOS error. Dealership stated that the modulator is defective. It is draining my battery and requires to be jumped off to start. I have read in VW forums that this is a known problem effecting many VW, Audi and BMW owners.
My 2021 Atlas with around 28,000 miles turned off on me instead of restarting while the auto start/stop function was engaged. This happened 3 times. 1) June 26, 2024 I was in standstill traffic. My auto start/stop was engaged and when I took my foot off my brake to move, my Atlas engine turned off (power stayed on) and a message appeared stating -??please start engine manually-??. I had to switch my car from Drive to Park and then turn it on again. 2) June 26, 2024 I was parking and when maneuvering in to a parking spot and took my foot of the break, my Atlas engine turned off (power stayed on) and a message appeared stating -??please start engine manually-??. I had to switch my car from Drive to Park and then turn it on again. 3) July 8, 2024 same as number 2. Except I know for a fact that my start/stop was turned off. I took it to the dealership and they found that my battery failed and replaced it. About a week later is when the 3rd incident occurred. My car is currently at the dealership where -??they aren-??t finding any faults-??. It is incredibly dangerous to have a car unexpectedly turn off on you while in the middle of a highway, intersection, or really around any other cars. The dealership cannot reproduce the problem; however, it is sporadic. Multiple forums online mention other owners having the same exact issue.
Just purchased vehicle, light: SOS: EMERGENCY CALL FUNCTION, SERVICE VEHICLE is continuously turning on, you turn off car, it goes away. Start car and drive, turns right back on. Have been to dealer and was told module would need to be replaced car is 3 years old. It's a constant beeping/ distraction. The potential consequences of not addressing the issue are unclear. There exist numerous blogs and consumer reviews about this issue, indicating that consumers must constantly expend funds to rectify the issue, when it should ideally be managed by the manufacturer. This is unacceptable. Are we being sold lemons here in California?
When coming to a stop light, car occasionally shuts off engine completely. Needing car to be put in park and to push start button to restart car. It is not the automatic stop/start technology. Sometimes happend back to back and leaving us dead in traffic for a few seconds.
My vehicle has stalled out before for no reason and the dealership is unable to help in diagnosing the issue without a fault code. This issue has been ongoing since i purchased my vehicle in 2021. Three years later as I was making a sharp left turn going very slow my car stalled out, engine light came on and I received a start/stop error along with a message stating to restart the engine manually. Again this has been happing since i purchased brand new from dealership. Every turn I make going uphill, my vehicle stutters and rpms revved up which is very unsafe and has me on constant alert. Now that an engine code appeared, I am out of warranty and dealership still refuses to help with the issue. code fault i received from engine light is P0496.
Engine stalled again, no warning, no check engine light, nothing when coming to a slow stop. Had to place vehicle in park, shut ignition off, open driver side door, close door. Only then I was able to start the car. This is the second time this happened.
Frequently when the vehicle drives very slowly in bumper to bumper, or when coming to a stop the engine will completely stop. Electronics stay on but a message telling me to turn the car appears on the dash. I then have to put the vehicle in park and then press the power on button, put the car back into drive. The car continues to state there is an error with the Automatic shut off feature. I have brought this to my VW dealership twice now for a fix. The first time they said it was an update which did nothing. The 2nd time they replaced a valve and that also did nothing. This has done this many times in bumper to bumper traffic and is very concerning/dangerous. It seemed to be less of a problem during cold weather and an increasing problem the warmer it gets.
The forward collision warning activated out of the blue and the automatic emergency braking was applied for no reason. Was driving to go pick up daughter from school on March 11, 2024 at approximately 11:50 AM. Driving on neighborhood road with speed limit of 40 mph. Driving at 40 mph with no other vehicles anywhere near me in front, behind, or in opposing lane. All of a sudden the front collision warning light on dash popped up and the emergency brakes applied for no reason! This caused the vehicle to seize up and come to a screeching halt. Luckily there were no vehicles behind me that could have rear-ended me, and there were no other vehicles coming from opposing direction that I would might have slid into. There was NO reason why this should have happened. There were NO vehicles anywhere in the vicinity. No leaves falling, no debris in the roadway, nothing. No inclement weather, it was sunny and dry but cold approximatley 40 F. Inspected front of vehicle afterwards and there was nothing obstructing the sensors or cameras on front end.
I recently purchased a certified pre-owned 2021 VW Atlas R-line SUV. It came with a warranty of up to 50,000 miles or through 2027. Shortly after I purchased the car (a few weeks in) the side passenger collision sensor would alert me from time to time (not consistently). I brought it in and the VW dealer shared that due to the Minnesota winters and road salt, keeping a clean exterior of the car would help with the sensor issue. I have been washing my car weekly to avoid the noise and frustration of the false alert. It DID NOT resolve the problem. Now (3 months since purchase) the front AND side collision sensors are falsely detecting and alerting that something is present. When brought back to my local certified VW dealer, they "claim" it is due to a rock or "external influence" hitting and damaging the sensors. First, tell me how a side sensor gets hit by a rock. Second, the sensors should not have been made if small debris from regular road travel will cause damage within three years. Third, I only travel on highways. I do not need to take gravel/dirt roads, etc. for my personal and professional travel needs. I am the sole driver of the vehicle. I searched online and found several VW forums indicating the same issue on models since 2018 and for several different models within the VW make (including video evidence which I also have but cannot upload to this form submission). Here is one forum with similar video footage: [XXX] Please review and investigate as a third party. VW and dealers are outrageously charging over $1,000 for a sensor that should not have been approved in the build of the model if failing this quickly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle stalled and shut off 5 times while driving in past month. Took it to VW Dealership. They said low voltage on battery could make the stop/start feature not able to restart car. They also stated fuel injector #3 error was showing on diagnostic machine. After replacing battery, spark plugs, and gasket ($2300), dealership says that fuel injector error still showing and would cost $1400 to replace. They said it is recommended and my car shutting off is fixed with battery replacement. 24 hours after picking up from dealership, car shut off AGAIN. I have read on forums this is a known issue and many have resolved issue with evap cannister (charcoal) replacement. This is a big safety issue and VW needs to remedy issue as a recall
2021 volkswagon Atlas, needed new oil pan after few months due to major oil leak. had to pay out of pocket for rental 1 week. Wipers came flying off on driver's side hitting side window scratching car. Dealership said nothing wrong (my dad tightened bolts they were loose) heater in back started making horrible noise, said nothing was wrong. Needed new breaks, rotors numerous times. When backing up makes horrible noise, to this day. 10/7/23 driving down road at 28 mph my car stalled out. Did this numerous times w/in 3 weeks, brought to dealership said they couldn't find anything wrong. Kept happening brought it back. They change emission module & oil. Car started sounding like a tractor. Brought it to different dealership. Going down road at 45 mph with 4 kids in car. Car stalls out. No steering no breaks. Super scary. Car keeps stalling out, going down road at 58mph car stalls out, no steering no breaks again everything locks up. 18 wheeler behind me, 3 kids in car. Brought to another dealership, they stated never heard of car stalling out before. They stated other dealership put wrong oil in, they did another oil change and said my car was safe to drive. Car still kept stalling out almost every time I slowed down or came to a stop, or even when starting it before leaving had to restart numerous times. Fast forward car been in shop since 2/1/24. Said metal shavings in oil filter now needs new motor & theres bearings missing. (they told me car was safe to drive) we asked about safety issue, they said what safety issue" Whycar keeps stalling" Said never heard of this issue with the cars before. they want 9k for a rebuilt motor w/ way more miles than my car has now, Ive been in rental for 3 weeks out of pocket pay. Dealership can't promise me this will fix car. Car is a death trap and I have precious cargo, I don't feel safe driving it. Research says lots of people having same issues. VW Rep says never heard of this. Called lawyers yup its a common lawsuit, lemon car.
The breaks are very loud- squeaky and grinding. Have had them checked several times and break pads are in good condition. Additionally after the car is idle for several hours, it-??ll be a loud gurgle when breaks are applied the first few -??stops-??. Additionally, when driving in cold weather the rear the stability assist light on the dash will engage. It will flash on and off so to be uncertain if the traction control is engaged on possible slippery roads
A D V E R T I S E M E N T S
- Chickamauga, GA, USA