The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact stated that the air conditioning system would activate unintendedly. Additionally, the windshield wiper blade speed would fluctuate while functioning. The manufacturer was made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

- White Plains, NY, USA

While driving our vehicle down the freeway our sunroof unexpectedly exploded outwards. The glass is clearly forced from the inside out. VW dealership and VW glass expert concluded that there was no sign of outside intrusion that would of caused the glass to break. Fortunately, that morning we closed the screen that covers the panoramic sunroof. One of our children was in the backseat and had the cover not been closed then they would of been covered in glass. VW has denied our claim for a lemon buyback. While VW has repaired the sunroof, we feel that this represents a structural defect and that it is unsafe to continue to carry our family around in a vehicle that can suddenly and unexpectedly explode a very large glass window down upon our family. Unfortunately at this time we do not have the resources to not use this vehicle as it is the primary mode of transportation.

- Redwood City, CA, USA

I was driving on the highway at about 70mph with no other cars nearby when I heard a loud explosion/gunshot sound and then the glass from sunroof rained down all over me. Luckily, I only sustained minor abrasions to my neck/back from the glass. When I looked up, most of the glass from the front part of my panoramic sunroof was gone. We took it to the dealership, who claimed that it must have been a rock, however, no other vehicles were nearby and I was nowhere near an overpass. They recommend filing an insurance claim, which I did, and usaa covered it.

- Scottsdale, AZ, USA