I am writing to you to seek your attention and assistance to address my concern. First accept my apology because of reaching to Toyota US. But I couldn’t find any relevant costumer service mail belonging to Japan headquarter. The worst point is that there is no way to express my complain as TOYOTA Japan doesn’t offer e-mail addresses for its customers.
I’m an owner of Toyota 2014 Toyota Verso 1.6 D4D(BMW) Diesel from Ankara Turkey. I would like to bring my complaint & my experience about the Toyota Verso & services I’m facing to Toyota Japan.
I drove this car at around 110000 Km and after expiration of warranty I sent my car to service outside Toyota center. After service I drove my car around 800km and without any engine oil warnings I noticed the sound of engine was changed and I towed the car to authorized Toyota Service BOROVALI at Ä°zmir, Turkey. They said that engine oil filter O-ring seal was not mounted to the filter, so engine ran out of oil by leaking gradually (1 liter oil left) and engine was broken.
I asked them to check electronically my car to address my problem that engine oil warnings didn’t work. They replied me that manually they witnessed that they didn’t see any warnings on the instrument panel and after electronical check also there was no problem regarding the engine warning systems. All system on my car working well and my cars computer logs have no record. They didn’t give me any satisfactory answer for the engine warning system failure.
I fully understand the starting cause of the problem was human error. But the big question was, why the engine oil pressure and engine oil level warning system didn’t warn me? If it would have warned me, I could take necessary preventive measures to protect my engine. As you know this type of warning systems installed every type of engine not only car but also every type of vehicles (aircrafts etc.) to prevent any malfunction irrespective of the cause.
I have filed complaint with customer service at Toyota Turkey, 08 Jul 2019 regarding:
Car Model: Toyota Verso 1.6 D4D (BMW) Diesel Engine
Local Register Number: 06 FH 6154
Engine Number : N47C16A74568939
Defect : Defective Diesel Engine ( Engine oil monitoring system not working)
I asked them to answer my big question Why the engine oil pressure and engine oil level warning system didn’t warn me? And requested to inspect my engine to find out what is the problem. So, Toyota can address and fix the problem and save many customers who bought this type of car using without any awareness of the problem. But unfortunately reply from Toyota Customer Service Turkey was rude, they didn’t give any concrete reply and they didn’t accept my requests and they said engine was not covered within the warranty the car wasn’t serviced in Toyota Center. However, I believe this is related to the engine warning system as I mentioned above.
To repair it, I need to pay around 10,000 USD at full cost to replace a new engine. I suspect that the cause is just human error. I checked this type of engine problems around my circle, everyone has the same complaints. Mechanics whom I asked they said this engine has manufacture based problems and not reliable. So, you cannot fix it. You should replace a new engine. When I sent my car to service ALJ Toyota Ankara, Turkey to fix this problem, they advised me to replace a new one. This made me and mechanics right about my suspicion for this engine. I am sure you will agree that in view of the above problems was not of acceptable quality for Toyota standard.
Above all Toyota put me and my beloved family lives at risk because of the engine system failure. I am lucky that didn’t happen any accident during my 800 km drive with my family. But what about the others, will they be so lucky if you cannot address this problem?
I have enjoyed the Toyota Verso and I always trust Toyota as a reputable brand. I am very disappointed with the lack of interest I am receiving regarding this issue. It certainly doesn’t entice me to purchase Toyota car in future.
Consequently, for the sake of other innocent people/costumers I kindly ask you to check my engine problem and fix all around the world who using this type of engine. Please compensate my loss by replacing my car with the same make year and model or replace my engine with new one as soon as possible.
I sincerely hope Toyota will address my problem and request. I trust the efficiency and speedy resolution of Toyota customer support in assuring my request will be attended without any further delay.
A D V E R T I S E M E N T S
I am writing to you to seek your attention and assistance to address my concern. First accept my apology because of reaching to Toyota US. But I couldn’t find any relevant costumer service mail belonging to Japan headquarter. The worst point is that there is no way to express my complain as TOYOTA Japan doesn’t offer e-mail addresses for its customers.
I’m an owner of Toyota 2014 Toyota Verso 1.6 D4D(BMW) Diesel from Ankara Turkey. I would like to bring my complaint & my experience about the Toyota Verso & services I’m facing to Toyota Japan.
I drove this car at around 110000 Km and after expiration of warranty I sent my car to service outside Toyota center. After service I drove my car around 800km and without any engine oil warnings I noticed the sound of engine was changed and I towed the car to authorized Toyota Service BOROVALI at Ä°zmir, Turkey. They said that engine oil filter O-ring seal was not mounted to the filter, so engine ran out of oil by leaking gradually (1 liter oil left) and engine was broken.
I asked them to check electronically my car to address my problem that engine oil warnings didn’t work. They replied me that manually they witnessed that they didn’t see any warnings on the instrument panel and after electronical check also there was no problem regarding the engine warning systems. All system on my car working well and my cars computer logs have no record. They didn’t give me any satisfactory answer for the engine warning system failure.
I fully understand the starting cause of the problem was human error. But the big question was, why the engine oil pressure and engine oil level warning system didn’t warn me? If it would have warned me, I could take necessary preventive measures to protect my engine. As you know this type of warning systems installed every type of engine not only car but also every type of vehicles (aircrafts etc.) to prevent any malfunction irrespective of the cause.
I have filed complaint with customer service at Toyota Turkey, 08 Jul 2019 regarding: Car Model: Toyota Verso 1.6 D4D (BMW) Diesel Engine Local Register Number: 06 FH 6154 Engine Number : N47C16A74568939 Defect : Defective Diesel Engine ( Engine oil monitoring system not working)
I asked them to answer my big question Why the engine oil pressure and engine oil level warning system didn’t warn me? And requested to inspect my engine to find out what is the problem. So, Toyota can address and fix the problem and save many customers who bought this type of car using without any awareness of the problem. But unfortunately reply from Toyota Customer Service Turkey was rude, they didn’t give any concrete reply and they didn’t accept my requests and they said engine was not covered within the warranty the car wasn’t serviced in Toyota Center. However, I believe this is related to the engine warning system as I mentioned above.
To repair it, I need to pay around 10,000 USD at full cost to replace a new engine. I suspect that the cause is just human error. I checked this type of engine problems around my circle, everyone has the same complaints. Mechanics whom I asked they said this engine has manufacture based problems and not reliable. So, you cannot fix it. You should replace a new engine. When I sent my car to service ALJ Toyota Ankara, Turkey to fix this problem, they advised me to replace a new one. This made me and mechanics right about my suspicion for this engine. I am sure you will agree that in view of the above problems was not of acceptable quality for Toyota standard. Above all Toyota put me and my beloved family lives at risk because of the engine system failure. I am lucky that didn’t happen any accident during my 800 km drive with my family. But what about the others, will they be so lucky if you cannot address this problem? I have enjoyed the Toyota Verso and I always trust Toyota as a reputable brand. I am very disappointed with the lack of interest I am receiving regarding this issue. It certainly doesn’t entice me to purchase Toyota car in future.
Consequently, for the sake of other innocent people/costumers I kindly ask you to check my engine problem and fix all around the world who using this type of engine. Please compensate my loss by replacing my car with the same make year and model or replace my engine with new one as soon as possible.
I sincerely hope Toyota will address my problem and request. I trust the efficiency and speedy resolution of Toyota customer support in assuring my request will be attended without any further delay.
- aen, Ankara, Turkey