Hi, I highly discourage buying a car from this dealer. I recently bought a brand new 2012 Toyota Venza last year. From the start I noticed a bad odor coming from the AC filter, I was shocked as this was a new car. I brought the car to their service station as it was completely free since it was a new car. Instead of solving the problem they tried deodorizing the AC filter sort of like it being a joke instead of replacing it. We complained to the Toyota General Management and we have a pending case and they told us to go there and that they have to solve this problem.
In the following winter it started getting cold so we turned on the heat and the same smell came back. Since we couldn't stay without heat in the cold we brought it once again back into service. I explained the problem to them and they checked into the problem and told me that they had to change the AC filter and that it was not within the warranty and told me I had to pay for it so I refused and I told them that the problem came with the car when I purchased it. I paid a lot for this car already and this was ridiculous. I got mad after this and the person I was talking to immediately told me that he didn't understand me and that you weren't speaking English but understood me perfectly a couple minutes before. Then he told me to get out of his office then I asked him if he was kicking me out, a customer, and he said yes. I told him that I would sue him and report him to a higher authority then left with my car.
In conclusion I do not recommend anybody to purchase a Toyota car and if you already have one then do not go to the Atlantic Toyota Service and definitely don't talk to Ruben Rivera. He is the assistant service manager and I regret purchasing this especially because I paid about 50,000 dollars for this car and have this problem.
A D V E R T I S E M E N T S
Hi, I highly discourage buying a car from this dealer. I recently bought a brand new 2012 Toyota Venza last year. From the start I noticed a bad odor coming from the AC filter, I was shocked as this was a new car. I brought the car to their service station as it was completely free since it was a new car. Instead of solving the problem they tried deodorizing the AC filter sort of like it being a joke instead of replacing it. We complained to the Toyota General Management and we have a pending case and they told us to go there and that they have to solve this problem.
In the following winter it started getting cold so we turned on the heat and the same smell came back. Since we couldn't stay without heat in the cold we brought it once again back into service. I explained the problem to them and they checked into the problem and told me that they had to change the AC filter and that it was not within the warranty and told me I had to pay for it so I refused and I told them that the problem came with the car when I purchased it. I paid a lot for this car already and this was ridiculous. I got mad after this and the person I was talking to immediately told me that he didn't understand me and that you weren't speaking English but understood me perfectly a couple minutes before. Then he told me to get out of his office then I asked him if he was kicking me out, a customer, and he said yes. I told him that I would sue him and report him to a higher authority then left with my car.
In conclusion I do not recommend anybody to purchase a Toyota car and if you already have one then do not go to the Atlantic Toyota Service and definitely don't talk to Ruben Rivera. He is the assistant service manager and I regret purchasing this especially because I paid about 50,000 dollars for this car and have this problem.
- centerofsound@live, Huntington Station, NY, US