This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since I bought the Venza, the brake has not been working well, so I am trembling with fear and the risk of an accident countless times. I didn't know how to claim this, so I endured it and drove this car until now. Today, after reading an article about Fisker's break issue investigation. I decided to report it to NHTSA. Please investigate this and resolve this issue.
I was driving 35 mph (the speed limit) and was approximately 6-8 car lengths from two cars stopped at a green light waiting for oncoming traffic to clear so they could turn left. I took my foot off the accelerator and onto the brakes but they didn't engage. I then slammed on the brakes. I heard the pulsation as if the ABS brakes were trying to work but they did not engage. I then checked to see if the lane to my right was clear. When I saw that it was, I tried to steer into it but my car would not steer and I crashed into the second stopped car and it in turn hit the car in front of it. The front passenger in each of those two cars went to get checked out at the hospital. I was 33 weeks pregnant at the time and spent the night in the hospital to monitor my baby.
It was around 10:30am and I was on my way to work. Driving on a local road and the brake light, ABS and stability lights came on. I pulled over and turned off the car. Pressed on the parking brake released it and then re-started the car and all the warning lights went off. About 5 miles later the lights came on again and now they light up as soon as the car is started.
The contact owns a 2010 Toyota Venza. The contact stated that while stopped at a traffic stop, the brakes failed, causing the vehicle to move forward. In addition, while the brake pedal was applied firmly the vehicle the crashed into another vehicle. No one was injured. The contact took the vehicle to a dealer for a diagnostic test. The dealer could not find an issue with the braking system. The contact did not have any repairs performed on the vehicle. The failure mileage was 26,000.
On October 20, 2012, my wife came home from work and stated that the brakes were not working properly (I.e. brake pedal dropped almost to the floor at times and brakes did not engage properly) on our 2010 Toyota Venza and that a message was illuminated in the center console computer system that stated, "brake system failure. Contact your dealership immediately!". I contacted the dealership, informed them that the brakes were not working correctly and of the illuminated message, and was instructed to bring the vehicle into the dealership. I drove the vehicle into the dealership and on the way the brake system occasionally did not engage properly again (2nd time in same day). I managed to cautiously drive to the dealership and inform the dealership that I did not want this vehicle back until they were able to identify the cause of the problem and fix the problem. On the same day, I was informed that the mechanic flushed the brake system, took the vehicle for a test drive, and the vehicle's brake system failed for a third time. I observed the mechanic plug his diagnostic lap top into our vehicle and he was unable to find any stored errors in the computer software (despite the fact the vehicle's brake system failed 3 times on different occasions for 3 different people on the same day). The dealership was unable to identify the cause of the problem, so on October 22, 2012 they contacted Toyota corporate's engineering department for guidance. Corporate instructed the dealership to replace the master cylinder and the ABS actuator. The dealership replaced these parts, conducted a test drive, and released this unsafe vehicle to my wife on October 23, 2012 never stating what caused the repeated brake failure. On October 26, 2012, the brake system again and was the cause of an accident. A formal complaint was filed with Toyota corporation and they are denying liability.
A D V E R T I S E M E N T S
- Algonquin, IL, USA