This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were driving down an unpaved road at 8 mph in 4WDh in our 2019 Toyota Tundra when I heard a couple popping sounds from inside the car. Then it stopped. I opened the passenger side door to get out and check on the truck, and flames were pouring out under the engine. There were 3 of us in the car. We immediately got out and tried to pour water and throw sand on the fire. It grew very quickly, so we ran away. The car was immediately engulfed in flames like something out of a movie with black smoke going high into the air. Within 5-10 minutes, the truck was totally gone. There were no warning signs/lights other than the 2 pops and then fire/explosion. We are very lucky we did not die. We bought it brand new. It was the first new car we-??ve ever owned. It was impeccably cared for. We always brought it to the Toyota dealership in Eugene, OR for service. It was there about a month prior to the explosion. During that visit, they replaced the battery as well as dealt with the halogen light recall. Other things were more routine maintenance. We are in shock and do not want this to happen to others. We also do not know what our next steps are, but we wanted your agency to be aware of this issue. The local dealership said it must have been a car defect or bad workmanship at our last service. Either way, it was terrifying.
A technical safety bulletin was issue for this issue (T-SB-0036-19). On a recent trip in the Great Smokey Mountains National Park, my wife and I were pulling a travel trailer with LED lights and noticed that the trailer disconnected warning come on. We thought it was a loose cable and pulled over to check the plug. We started home after our trip and had this occur several times on step grades. The scary issue is the lights continue to work indicating that it-??s still connected, however when I checked the manual brake controller there were no brakes! There were no areas to pull over. Once we were able to pullover safely, we checked the connection again and it was still secure. This occurred again on I-40 as we approached and accident scene with sudden braking. Then it disappeared again. We made it safely home and I started researching the issue and found the bulletin. I took it to Toyota to complete but it-??s still an optional bulletin. This is an enormous safety issue considering a 5400 pound truck capable of towing a 9200 pound trailer at highway speeds with no braking or access to the first step to stop trailer sway.
Truck stalling while driving on highway. This is the 3rd time this happened but what scared me this time it shut off while driving. Very hazardous and almost caused a bad accident.
I OWN A 2019 TOYOTA TUNDRA. MY HANDS FREE BLUETOOTH BEGAN DISCONNECTING AND RESTARTING MY RADIO. I THOUGHT IT WAS MY IPHONE 8 SO I BOUGHT A BRAND NEW PHONE IPHONE XR. STILL DISCONNECTING FROM HANDSFREE. I TOOK MY TRUCK TO MY LOCAL DEALER AND THEY TOLD ME ITS A KNOWN ISSUE AND TO BUY AN ANDROID PHONE. I HAVE ALSO CONTACTED TOYOTA'S 1-800-331-4331 CUSTOMER SERVICE (CASE NUMBERS [XXX] & [XXX]) THEY TOO TELL ME ITS A KNOWN ISSUE AND THEY ARE PUTTING IT OFF ON APPLE. I LIVE IN A HANDS FREE STATE AND CANNOT USE MY MY BLUETOOTH. TOYOTA NEEDS TO FIX THIS FOR SAFETY PURPOSES AND TICKETING PURPOSES! I'VE FOUND MANY OTHER TOYOTA OWNERS REPORTING THE SAME THING ON TOYOTA FORUMS. MY TRUCK IS STILL UNDER WARRANTY AT THE LEAST THEY NEED TO INSTALL AN UP TO DATE STEREO TO MAKE IT WORK ON MY BLUETOOTH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Harrison, TN, USA
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Apparenly the starter keeps connected to the motor and the motor does not turn on. This has happened on several ocassions and the Tundra is now at the Toyota dealer waiting for a soluction from Toyota. The dash indicates not ready to drive and it always happens when the vehicle is stationary.
Radar sensor on the front of the truck was previously brought into the dealership pursuant to a recall. Months later the radar sensor is automatically braking, while I am driving, without any vehicle or obstacle in front of my truck. This had happened twice in the past couple of months. Date below is an estimate of the most recent event.
When I link my new iphone11 pro max to the radio it turns the radio off then back on and it repeats until I disable the bluetooth on my phone. This is a safety hazard as I can not be hands free on my phone.
Driving with cruise control at 30 mph, the engine light turned on, and suddenly the engine shut down, no brakes and no power steering. I went to turn right at the nearest available side street so I would get out of the way of traffic. As I was trying to turn right, the steering wheel was very hard to turn and I ended up on the wrong side of road and impeding traffic. Luckily the road was slightly uphill and the truck was able to come to a stop. I then applied the emergency brake and turned the key to the off position. I tried restarting the truck to get it out of the opposite side of the road and at that time it cranked and it had a stalled rubble sound for about 3 seconds and then shut down again. At some point the transmission became locked and the tow truck driver had to use the shift lock release to get it on the flatbed.
Less than 3000 miles when incident happened. While driving at 55 mph on a highway the dash screen said brake and a chime was heard. It was late evening 3 days ago and their was absolutely no other vehicles around me. My initial reaction was to brake however I did not. It also happened two additional times at about 45 mph on the final few miles from my home. The indicator did not stay on long enough to get a photo of it. When I returned home I filed a case with Toyota usa. I then called them the next day. Today I contacted the dealer about taking it in for the to check. At that time the service rep advised me there is a recall on the part sensor on the anti collision avoidance system. I received an email reply from Toyota usa however the reply did not provide me with any information, other than the case was going to be entered into their database. They will place a foamy tape on the back of the sensor after running a diagnostic on it. This seems a bit under done and a band aid for what could be a safety hazard. If it is a water issue (no rain on the day it happened and didn't happen on the way to my destination) I researched the VIN for the recall and I received "there is no recall associated with my VIN, answer. Hopefully the NHTSA will do a simple website search and see the numbers of people having this issue. I prefer not to have any safety issues while transporting my family in the vehicle.
Pcs system on 2019 Toyota displays that the system is "on" but the icon on the dash shows "off". I have pics to provide proof. Been happening before the first srvc on the truck. When in during srvc to explain, dealership didn't find problem. Left and it came back on again. Since the 5K srvc this happens pretty much daily, I'm not sure if the pcs is going to work or not as I have become leary of this feature being a safety feature and more of an annoyance with Toyota not taking ownership in correcting it. Multiple forums on this subject have been documented and other cases have been started at NHTSA for this same continued problem. A safety feature that doesn't work isn't a safety feature; it's a disaster waiting to happen.
While driving with the adaptive cruise control set a message will appear "radar cruise control unavailable clean sensor". this message will appear with no adverse weather conditions. Due to this error the cruise control no longer works and the pre-collision warning system no longer works. Also randomly a "brake!" message will appear and the vehicle automatically slams on the brakes when no emergency exists creating a hazard for vehicles behind.
A D V E R T I S E M E N T S
- Carrollton, TX, USA