My 2007 Tundra was the best vehicle I ever owned. Drove it for 143,000 miles with no problems worth mentioning.
MY 2018 Tundra? Way different story. Here is the list:
1) Warped dash at windshield. Factory rep and service manager's response? "Yes, it is warped, but the replacement would be also. We have no remedy for this."
2) Rattle which sounds like exhaust shields or some such, especially when going over bumps. Factory rep and service manager's response? Misdiagnosed the problem 2-3 times. Never nailed the fix. Not sure they even tried very hard.
3) Navigation system. I deleted it soon after I installed the app on my phone. It was "all over the map" (pardon the pun.) The only thing consistent about it's performance was that it was consistently inaccurate. I mean telling me to turn at such and such a street in 400' when I was already at that intersection. Factory rep and service manager's response? "We admit the app would only be considered "Fair" No Toyota fix forthcoming.
4) My fuel tank is a 38 gallon tank. The digital and analog displays show it is empty when there are 7-8 gallons of fuel in the tank, making that capacity marginally valuable in everyday use. Factory and service manager's response? Some ridiculous line of reasoning involving a hypothetical towing scenario in which fuel was being consumed more rapidly that in everyday use. Translation: Tundra owners are too stupid to monitor their own fuel gauges.
Conclusion: I petitioned Toyota to buy the vehicle back. Their response was a polite " We don't think any of these issues would significantly affect resale value. Sorry, can't help you." Translation? "Sorry you ever believed our advertising. Go fly a kite." Very sad conclusion to my time of esteeming Toyota as a great company.
A D V E R T I S E M E N T S
My 2007 Tundra was the best vehicle I ever owned. Drove it for 143,000 miles with no problems worth mentioning. MY 2018 Tundra? Way different story. Here is the list:
1) Warped dash at windshield. Factory rep and service manager's response? "Yes, it is warped, but the replacement would be also. We have no remedy for this."
2) Rattle which sounds like exhaust shields or some such, especially when going over bumps. Factory rep and service manager's response? Misdiagnosed the problem 2-3 times. Never nailed the fix. Not sure they even tried very hard.
3) Navigation system. I deleted it soon after I installed the app on my phone. It was "all over the map" (pardon the pun.) The only thing consistent about it's performance was that it was consistently inaccurate. I mean telling me to turn at such and such a street in 400' when I was already at that intersection. Factory rep and service manager's response? "We admit the app would only be considered "Fair" No Toyota fix forthcoming.
4) My fuel tank is a 38 gallon tank. The digital and analog displays show it is empty when there are 7-8 gallons of fuel in the tank, making that capacity marginally valuable in everyday use. Factory and service manager's response? Some ridiculous line of reasoning involving a hypothetical towing scenario in which fuel was being consumed more rapidly that in everyday use. Translation: Tundra owners are too stupid to monitor their own fuel gauges.
Conclusion: I petitioned Toyota to buy the vehicle back. Their response was a polite " We don't think any of these issues would significantly affect resale value. Sorry, can't help you." Translation? "Sorry you ever believed our advertising. Go fly a kite." Very sad conclusion to my time of esteeming Toyota as a great company.
- William L., Leesburg, US