My 2011 Tundra with 88,000 miles broke a valve while approaching a stop sign at about 10mph. The truck has been very well maintained. The local Toyota dealer stated that I need a new engine. Their price quote for a new engine was $17,000 installed. You read that correctly, $17,000. I called Toyota USA to express my huge disappointment. No well maintained vehicle should need a new engine with 88,000 miles, the whole reason I wanted a Toyota in the first place was their reputation for reliability. Toyota USA gave me an incident number and stated occasionally they assist with goodwill repairs on vehicles outside warranty. However the amount they contribute is usually minimal and they stated in this case with the cost of the repair being so close to the actual value of the truck they would not assist at all. They were supposed to call me back to follow up but now several days later I haven't heard anything.
I was planning on buying another Tundra when I eventually purchased another truck. That isn't happening now. When my wife needs a new vehicle, we also planned on getting her another Toyota which will not be happening. Additionally one of my coworkers planned on replacing his current truck with a Toyota and said after this that also won't happen. Although I think the issue with my truck is rare, it shows Toyota's aren't as invincible and unbreakable as everyone thinks they are.
A D V E R T I S E M E N T S
My 2011 Tundra with 88,000 miles broke a valve while approaching a stop sign at about 10mph. The truck has been very well maintained. The local Toyota dealer stated that I need a new engine. Their price quote for a new engine was $17,000 installed. You read that correctly, $17,000. I called Toyota USA to express my huge disappointment. No well maintained vehicle should need a new engine with 88,000 miles, the whole reason I wanted a Toyota in the first place was their reputation for reliability. Toyota USA gave me an incident number and stated occasionally they assist with goodwill repairs on vehicles outside warranty. However the amount they contribute is usually minimal and they stated in this case with the cost of the repair being so close to the actual value of the truck they would not assist at all. They were supposed to call me back to follow up but now several days later I haven't heard anything.
I was planning on buying another Tundra when I eventually purchased another truck. That isn't happening now. When my wife needs a new vehicle, we also planned on getting her another Toyota which will not be happening. Additionally one of my coworkers planned on replacing his current truck with a Toyota and said after this that also won't happen. Although I think the issue with my truck is rare, it shows Toyota's aren't as invincible and unbreakable as everyone thinks they are.
- Adam R., Anchorage, US