Dealer Daily Message: Frame Programs. Extension of Warranty Coverage for Frame Corrosion/Frame Replacement. Frame Ordering/Repair/Administration Updates Mis-Built. For frames that are suspected to have been mis-built, dealers should:
1. Contact the Parts Technical Support Group (PTSG) at prasupport@toyota.com with information on the condition and status of repair. Also include the original part order reference number. a. A Field Product Quality Report (FPQR) should also be generated and attached to the communication. i. The report should include photos of the condition, and photos of all labels and stampings on the frame. ii. This report can be submitted by region staff (FTS) or dealership personnel. 2. Dealership will receive communication back with next direction(s) from PTSG. a. Response will include confirmation of mis-built condition, if applicable, and instructions on mis-built frame disposition.
