This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2002 Tundra V8 SR5 4WD. I began experiencing brake vibrations around 15,000 miles. I have had the truck into warranty service at least four times with no resolution. Twice they told me they could "not reproduce the problem." I am very frustrated and disappointed. I am a devoted Toyota customer and I am considering trading in the vehicle for another manufacturer.
Manufacturer refuses to service faulty brake system while under warranty - 2002 Toyota Tundra 2/03-I took my 2002 Toyota Tundra to a dealership in scottsdale, AZ (right Toyota) with concern over brake pulsation. The mileage on my vehicle was 32,000 miles. The dealer informed me that my truck was due for a 30,000 mile service interval and checking brakes was normal procedure. I received an invoice noting my front brakes were 90% worn & rear brakes were 40% worn. The dealership offered to replace the front pads for $400. I declined and had my brakes serviced elsewhere 1/13/04-I took my truck to a second dealership in phoenix, AZ (camelback Toyota) for the 60,000 mile service interval. The dealer performed the service and in the process of checking the brakes noted the entire brake system should have been replaced due to two technical service bulletins (#BR004-02; #BR003-02) the condition of the rotors and drums were warped, with excessive wear. The dealer wanted to replace the brake system. They said that the required service should have been performed under warranty with the tsbs. The mileage limit on those tsbs was 3 years or 36,000 miles. Since I was over the mileage requirement, yet had originally brought my truck in for this exact problem prior to 36,000 miles Toyota offered to cover the parts if I paid the $1,100 in labor. I refused because this problem was alerted to Toyota prior to 36,000 and was mis diagnosed as worn pads I called ToyotaS corporate services number at 800-331-4331 with all the details of this case. They have refused assistance. ToyotaS internal reference number for this is 200401090758. I have documentation (the 30kmile service invoice) that notes I had brake issues prior to the expiration of the tsb warranty covering the brakes. It has been provided to camelback Toyota, and the factory is aware of the issue, yet they still refuse to honor their own policy for replacing a brake system that is unsafe.
Toyota Tundra 2001 and 2002 model years. Brakes: Front disc rotors and rear drums warp and are out of round. Causes moderate to severe vibrations when braking. Braking at highway speeds very dangerous due to severe vibrations and near loss of control.
My brakes have had recurring severe vibration problems almost since new. It got bad enough for the dealership to replace my rotors, drums, pads, shoes and bearings two times in the first 13700 miles, as well as turning the rotors and drums at other times. The last time we test drove the truck, it started doing it again with the Toyota customer relations manager along for the ride. At that time he advised filing a complaint with Toyota for arbitration. With the track record of this vehicle being what it is, I don't think the problem can be corrected to my satisfaction.
- Hildebran, NC, USA
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The consumer is concerned at this time because when he applies the vehicle's brakes it shakes at vibrates, the rotors have been replaced every 4000 miles because they warp. The dealership is aware of the problem, the consumer can hear a buzzing noise from the engine area when in reverse and driving, the noise is more apparent when the vehicle is warn.
A D V E R T I S E M E N T S
- Broomfield, CO, USA