So to start my rant I have owned 5 Toyota's (between my wife and I) and have always been a huge fan as they have always been reliable. Unfortunately my last purchase which was a brand new 2022 Toyota Tacoma (purchased at Johnsons Toyota in NY) had a factory installed roof rack that was not installed correctly. This causes water to flow down into the interior and behind the dash board which cause electric issues and mildew to grow.

I brought it to my local dealership, they were very nice but it was in the shop for 6 weeks. Most of the electrical harnesses were replaced along with the air bags and the interior carpeting. When I picked up the truck it had a very bad smell of mildew, the service guy said that it just had to air out as I was sitting in the shop for 6 weeks, Well it's been a month of driving with the windows down and air freshers and it still smells like mold when I open the door in the morning.

I asked to trade it in but the dealer would only offer 37K which is 4k less than I paid for it. It has less than 2000 miles on it! I have now contacted a lemon law lawyer and I'm pursuing a full refund. The first attempt with Toyota was rejected which tells me that they do not stand by their product or take responsibility for own mistakes! I have lost all faith in Toyota and will never purchase another Toyota again because they don't take responsibility. What a shame.

I am still perusing a refund but I feel that I shouldn't have to do this as if Toyota was a stand up company they would have offered me my money back or a different truck of equal value but they decided to screw over a loyal Toyota owner which speaks volumes about how they don’t care about anyone, only $$!!