This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer vann york auto mall (422 eastchester drive, high point, nc 27262 (336) 841-6200) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The Toyota dealer that will be doing the work required for the recall (17V-285) has had vehicle for seven weeks. Due to lack of parts they have not been able to do the required work or even give me an eta. I making payments on a vehicle that I can't drive and I am paying for a satellite radio I can't listen to and having to make multiple trips to the dealer to renew the loaner/rental which has required me to take time from work. This has gone on way too long.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to sunnyvale Toyota dealer, located at 898 w el camino real, sunnyvale, ca 94087, phone number:(408) 338-0063, where it was informed that the differential was leaking oil but the remedy part for the repair not available. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure and informed the contact the remedy part will not be available at sunnyvale dealer. The approximate failure mileage was 22,550. VIN tool confirms part not available.
I took my truck to the dealer for recall no. 17V-285 on May 15, 2017. It remains there for 3 and half months with no date for completing the repair (due to part not available, I was told). During the wait, I received another recall notice, 17V-356. The length of the wait is unreasonable. I would like NHTSA to help the address and remedy the situation thank you.
The contact owns a 2016 Toyota Tacoma. The contact stated that NHTSA campaign number: 17V356000 (engine) and NHTSA campaign number: 17V285000 (power train) exceeded a reasonable amount of time for repair. The vehicle was taken to an unknown dealer for over four months waiting for parts to become available. The manufacturer was contacted and stated that parts for the repair were in limited supply; therefore, the wait would be longer than expected. The failure mileage was 10,000. VIN tool confirms parts not available and parts distribution disconnect.
- Fresno, CA, USA
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The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (fremont Toyota in fremont ca, 877-687-3007) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Toyota of cedar park, 5600 183A, leander, tx 78641, (512) 379-7575) did not give a specific date for when the part would become available. The vehicle was at the dealer for longer than a month with no eta on parts availability. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 17V356000 (engine) and 17V285000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer lithia Toyota of redding located at 250 E cypress ave, redding, ca 96002; (530) 605-2938 and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dayton Toyota in South brunswick township, NJ diagnosed that the vehicle's gasket was leaking fuel and the vehicle was deemed unsafe to drive. The dealer decided to keep the vehicle at the dealer until the recall repair was completed. The dealer was unable to provide a timeframe for the repair. The manufacturer was made aware of the failure and was unable to provide an estimated time frame for the repair. The approximate failure mileage was 14,000. Parts distribution disconnect.....updated 11/16/17 consumer stated vehicle was repaired 7 weeks after I brought in for service. Update 10/4/18
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Toyota of sarasota dealer was contacted and confirmed that the parts were not available for the recall remedy due to the parts being on back order. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. While driving various speeds, an abnormal noise was heard from the rear of the vehicle. The vehicle was taken to the local dealer (alamo Toyota 18019 North U.S. hwy 281, san antonio, tx 78232), but the cause of the failure was not determined. While the vehicle was undergoing routine maintenance, it was discovered that the rear differential had an oil leak. The dealer stated that the parts were on backorder. The contact received notification of NHTSA campaign number: 17V285000 (power train) in April of 2017. The manufacturer was notified and stated that parts were not available and there was no time frame for when they would arrive. The failure mileage was approximately 1,900.
The contact leased a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to visalia Toyota dealer (located on ben maddox way in visalia, ca), but parts were not available. The vehicle was not repaired. The manufacturer was made aware of the issue and informed the contact that the remedy part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Toyota recall -- received notice of recall and took truck to local dealer June 22, 2017 I was advised the it failed the rear differential leak, and I was informed of a new recall for the crank shaft but neither could be fixed due to no parts. I was told I can drive it until the parts come in, but the seriousness of the NHTSA website leads me to believe that I could have crashed by continuing to drive it. I needed the truck, to drive to cincinnati, oh and back on July 11-13 so I had retrieved it back from the dealer based on the service manager's assurance that it was O.K. to drive. On the way back from the trip to cincinnati on July 13, 2017, I put it in drive and applied gas, but nothing happened, just as I went to put it back in park, it lunged forward and I almost hit a car. It "delayed" like that anytime I stopped to rest and started to continue back on the trip. I then had another trip to Alabama I had to go on and there were no rental cars available, and again, I was told it was ok to drive. The delay got worse on that trip and I took it back to the dealer on July 22, 2017. It is still at the dealer and no relief in sight yet after 6 weeks so far.
Received recall notice 17V285000 for rear differential leak. I took the truck to the dealership with less than 9K miles and the truck had the dreaded leak. Dealership grounded the vehicle. It has been over a month and 4 check ins with the dealer and no eta for fix. Called customer service and they cannot give a time for a fix. They have provided a rental vehicle, first a Dodge truck since I had obligations, they provided that for 2 weeks then requested I get a car. I agreed but now it is time for vacation and need a truck again. Called customer service to explain frustration with delay the gave me a case number 1707241363 and stated since I was requesting an immediate fix or for them to purchase a case manager would have to call me within 24 hours. Case manager did not call within 24 hours but did receive a call from the dealership that enterprise had no trucks at this time but as soon as one was available they would provide me with a truck. I called back to customer service and was connected to case manager [xxx] who said, "did the dealership call you? " I explained yes but there must be some confusion. I want my truck back fixed or for them to purchase truck back. She got very loud and unprofessional and stated. " it is a recall and we are only providing loaners and no buybacks". this has made the situation worse and I explained that there are other issues that have been reported to the dealer as well such as transmission not going into gear and squeaky leaf springs. I let them know that I thought Toyota would have had a better plan in place to have the parts available and the length of wait time is unacceptable. Perhaps a class action law suit needs to start now. I had to ask 4 times for her managers name and she finally said she would call me within 1 business day and her name is [xxx]. this is my first new vehicle for me and not a good feeling. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 17V356000 (engine) and 17V285000 (power train). The dealer (all star Toyota, 9150 airline hwy, baton rouge, la 70815, (225) 490-7608) had been unable to determine when the remedy and parts may be supplied for the repairs. The dealer indicated that NHTSA campaign number: 17V356000 (engine) was completed but the contact had no record of the repair from the dealer. The manufacturer was contacted concerning the two recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Toyota impounded my 2016 vehicle over 3 weeks ago on a recall and the dealer and corporate have told me on a few occasions that the parts would be in in a couple of days. Now they are telling me they really have no idea when they are going to receive the parts for the recall. This is completely unacceptable. They are telling the consumer that they have no choice in the matter. My truck is paid for and I want it back.it's now sitting in their back lot in the 110 degree heat of Arizona. Is Toyota going to extend the warranty for me on the paint since the dust is just baking on in the summer sun? there seems to be a culture of deceit going on at Toyota to protect there bottom line and something needs to be done. Their nonchalant attitude towards their consumers needs to be addressed by someone who has the authority to hold them accountable for their actions.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Treasure coast Toyota of stuart, Florida located at 5101 SE federal highway, 34997, (772) 283-8300, was made aware of the recall and stated that the parts were being shipped and had not yet arrived. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact stated received notification of NHTSA campaign number: 17V285000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle has been at bob richards Toyota 5512 jefferson davis hwy, North augusta, SC 29841 (844) 362-2550 since May 12, 2017, awaiting recall remedy parts at the dealer. The contact stated the manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Toyota Tacoma. The contact received notification of NHTSA campaign number: 17V285000 (power train); however, the part to do the repair was unavailable. The contact took the vehicle to Toyota of scranton (located at 3400 N main ave, scranton, pa 18508 pa) who stated that the recall remedy parts were on backorder. The manufacturer was called and stated that the parts were not available. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
I took my truck in on May 17, 2017 for 20,000 mile service. My truck was confiscated by the dealership for rear differential recall. I have been in 2 rentals since then and no parts are available to fix my truck. This is unacceptable.
A D V E R T I S E M E N T S
- Winston-Salem, NC, USA