While parked at my Church, and in the time it took to complete the sermon my tail gate on my two month old truck got stolen. The truck was purchased and with Toyota Financial Services, and they set the insurance policy.
Call the insurance company, the Tail gate is an ACCESSORY item, not covered. I go and file a police report in case Toyota asks fro it when I go tot he dealer to ask why the lack of coverage. In researching the net I found out this tail gate theft was high customer complaint item on previous models. To the point the head design Engineer for Toyota promised this would be solved for MY16. It was fro the US, fro Latin America Toyota decided to only equip its top of the line limited edition model with the lock. This really got me steamed. The Dealer stood by what the insurance company said, and so did Toyota Financial services. News Flash, a Tailgate is an Accessory item. So Toyota is creating a thriving market fro thieves and robbers, a black market for stolen Tailgates that will make my truck forever a target. They did not mention a work of warning, that this is a known issue. They actually offered me an accessory lock right after they quoted me a new Tail gate for close to 2 grand. So my truck is Tail Gate less, and soon more new customers will join my plight. Toyota's reply, we cannt help you. This is my third, and most probably last Toyota vehicle. So much for caring for the customer.
A D V E R T I S E M E N T S
click to see larger images
While parked at my Church, and in the time it took to complete the sermon my tail gate on my two month old truck got stolen. The truck was purchased and with Toyota Financial Services, and they set the insurance policy.
Call the insurance company, the Tail gate is an ACCESSORY item, not covered. I go and file a police report in case Toyota asks fro it when I go tot he dealer to ask why the lack of coverage. In researching the net I found out this tail gate theft was high customer complaint item on previous models. To the point the head design Engineer for Toyota promised this would be solved for MY16. It was fro the US, fro Latin America Toyota decided to only equip its top of the line limited edition model with the lock. This really got me steamed. The Dealer stood by what the insurance company said, and so did Toyota Financial services. News Flash, a Tailgate is an Accessory item. So Toyota is creating a thriving market fro thieves and robbers, a black market for stolen Tailgates that will make my truck forever a target. They did not mention a work of warning, that this is a known issue. They actually offered me an accessory lock right after they quoted me a new Tail gate for close to 2 grand. So my truck is Tail Gate less, and soon more new customers will join my plight. Toyota's reply, we cannt help you. This is my third, and most probably last Toyota vehicle. So much for caring for the customer.
- Luis M., Apodaca, Mexico