This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Frame rotted and will not pass state inspection. Toyota dealer stated there was no recall on the frame, but some kind of warranty extension which is no longer active since 2022. I don't remember getting any notice from Toyota. I did get 3 recall notices, but nothing on the frame. Now they will not fix or do anything. I did not see it when I looked up recalls 2 years ago, and thought it was not effected. I have low mileage (69,000) on the vehicle that runs perfectly, but I its useless because I was never notified the frame had a safety issue. The Toyota dealer says they can't help me at all. My complaint is I was never notified about it and driving an unsafe vehicle. Now it will not pass inspection because Toyota sold me a faulty frame. How can Toyota not stand behind it's vehicles and make good in some way? There must be many others that missed this as well. Please help anyway you can. Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I recently had my oil changed and tires rotated. While on the lift, the mechanics found extensive rust in multiple spots on the frame. They said it may not be safe to drive at this point.
My mechanic found excessive premature rusting to my truck's under carriage/frame. He suggested that I contact Toyota to see what could be done about this condition. Having never received a notice of recall I searched for recall information and called Toyota's "Brand Engage3ment Advocate". I found out that the recall for the frame expired 6 months ago. This is intolerable since the truck I own now was a replacement for a truck that had premature rusting of the frame. I thought surely that Toyota would have addressed this issue in my 2010 Tacoma and I was unaware that it would be a problem. Toyota Brand Engagement Center filed a case number for me (not really helpful to me) which is 221017000168.
After the truck failed inspection on 10/21/2021 due to underlying rust on the frame, we went researching to find out why a vehicle would experience a severe issue like this. This internet research revealed serious frame rust issues on Toyota Tacomas from 2003-2011 and that Toyota was actually replacing Tacoma frames because they knew of the problem. The next step was calling a local Toyota dealership, which told us that Toyota is replacing frames for rust under what they call a -??warranty extension, -?? but it had just expired on 10/13/2021-?? 8 days prior to the failed inspection and they would no longer fix the problem. Before the failed inspection, we were never aware of this severe frame issue with many years of trucks-?? so we then called the Toyota company and they said they would no longer fix this issue, which leaves owners to either pay $10,000+ to replace the frame, or send their vehicle to be junked at the salvage yard. This is not standing by their product or taking care of serious safety issues, especially when most vehicles won-??t show these signs of rust for 10-15 years-?? which basically forces many 2003-2011 Toyota Tacoma owners to take a total loss on their vehicles or pay more than $10,000 for Toyota-??s mistake on these frames. The safety risks with having the frame rust out are obvious, because the frame is critical to the structure of the vehicle and could cause serious injury to passengers and vehicles passing by, if and when it breaks-?? if not caught by a yearly inspection.
- Gainesville, VA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2010 Toyota Tacoma. The contact stated while getting the vehicle inspected by an independent mechanic, it was discovered that there was rust located on the frame next to the front passenger side wheel. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.
Hi. my name is [xxx] and I bought my 2010 Tacoma ( VIN. [xxx] ) used around 2 years ago from shelor motor mile. I love the truck. The only problem is I noticed the frame is starting to rust apart. I don't go offroad or anything. I just use the truck to drop my 5 year old off at school and go to work mostly. I've been trying to put used oil on it to slow it down but I'm not sure if it's going to be enough. I noticed a hole in the frame and now I'm not sure if it will pass next inspection. I also worry that other welds could be rusting and it possibly break if I hit a bump on the interstate and throw me off the road. I still owe around $8,000 on the truck. I'm not sure what to do. Any help or advice would be greatly appreciated. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I am not sure if this is the correct forum for this or not but here goes....brought my Tacoma in to the dealership regarding a recall related to possible frame corrosion. From their inspection it was found the frame was indeed corroded and unsafe to drive. I am told I need a new frame and the process will take 4 months. They did offer me a very nice rental vehicle. The issue I have is they said when the frame comes in they will need to totally rebuild the truck on the new frame (understandable). What I didn't like was the mention of the possibility of having to replace some parts during the rebuild. Labor would be free but I would have to pay for parts. I have had this truck for years without any issues...I love this truck. I am now worried I will incur a cost of parts I would have never had to replace and am also worried about future issues moving forward as a result of this total rebuild. Is this my only option at this point"? I would almost consider purchasing another Tacoma instead of wondering what issues may result from this total rebuild. Do I have any options"
The contact owns a 2010 Toyota Tacoma. The contact stated that after inspecting the vehicle, the contact discovered the vehicle was covered in rust. The vehicle was taken to the dealer. The technician diagnosed that the vehicle needed to be detailed and waxed. The vehicle was repaired however, the failure recurred. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 1,000.
Auxiliary audio jack is designed poorly causing failure. Front turn signal both sides yellow bulb the connector for the bulb and the bulb itself blackens and is fragile. Fake front bumper cover is misleading and falsely gives a feeling of safety. Actual bumper is quite small and may lead to catastrophic injury or death in the event of a moderate overlap collision. The accident or collision occurred with a moderate overlap hitting left 1/4 of front bumper the front left fender was pushed into the door causing more body damage than should have occurred.
The contact owns a 2010 Toyota Tacoma. The contact stated he loaded heavy material onto the tail gate of the vehicle and the hinge broke. The dealer was not notified of the failure. The manufacturer was notified, but denied any assistance. The vehicle was not repaired. The failure mileage was 24,600 and the current mileage was 25,000.
A D V E R T I S E M E N T S
- Milan, NH, USA