Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Safety recall [xxx]- rear leaf springs. Customer: [xxx] took car to Toyota richardson in richardson tx for brake and recall repair in June 2016. They gladly fixed the breaks for $600 bucks, but had to order parts for the recall and call me when ready. Left a bad review on their requested customer survey because it felt like a "bait and switch". was called by svc dept manager. He assured me that they would order the parts and call me. I never got the call. I called them on March 2, 2017 to find the status of parts, and no parts were ordered. No guarantee that they will honor the safety recall. I have attached a copy of the 1st page of the invoice documenting that the truck was delivered for the repairs that I have mentioned above.

- Dallas, TX, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Collierville, TN, USA

I have been waiting since 9/24/2014 for you to make Toyota accountable for their vehicles. It is now 1/23/2017 and you have not done a [xxx] thing! why do I even bother writing to you when I know it'll be atleast 2 more years before you ever make Toyota be accountable for their bad parts, etc... or is this the usual bureaucratic stuff that goes on in DC to make the consumer feel like something is actually being done, when all you're doing is wasting paper by sending us recall bs that really never matters to you anyway!!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Silver City, NM, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) but the manufacturer had not supplied the remedy parts for an extended period. The manufacturer was contacted and had been unable to specify a reasonable time frame to supply the part to the dealer. The VIN was not available. The contact had not experienced a failure.

- Adairsville, GA, USA

Received recall notice concerning real leaf spring possible malfunction in September 2014. Had inspection done at reliable Toyota and they confirmed repiar need. Still waiting to hear from them as to when I can bring vehicle in for fix. This is November 2016!! rear leaf springrecall notice NHTSA 14V604.

- Stockton, MO, USA

NHTSA recall number: Opens new window takes away from VIN lookup section> 14V604 recall date: September 29, 2014 manufacturer recall number: E02 summary: The subject vehicles? rear suspension system contains leaf springs that are constructed of either three or four leaves. There is a possibility that a leaf could fracture due to stress and corrosion. If this occurs and the vehicle continues to be operated, the broken leaf could move out of position and contact surrounding components, including the fuel tank. Safety risk: If the broken leaf contacts the fuel tank repeatedly, it could puncture the tank and cause a fuel leak. In the presence of an ignition source, this could result in a fire. Remedy: Toyota will replace the leaf springs with newly designed ones. Recall status: Recall incomplete manufacturer notes:

- Silver City, NM, USA

I am still waiting for a solution to the defective leaf spring replacement issue with my vehicle. Toyota has neglected provide an update or replacement leaf-spring solution to the noted issue.

- Austin, TX, USA

My 09 Tacoma vibrated at certain speeds and slightly swerved going down the highway causing instability and lack of control. Also heard some clanking in the rear end. Upon examination the rear leaf springs in both sides were broken. According to the mechanic one spring was actually rubbing the tire. Toyota had numerous recalls for Tacoma rear leaf springs because they were breaking. However, when I called Toyota they told me my vehicle came from a different plant and did not qualify. I never abused this vehicle no reason for this issue they should add this plant to the recall list to avoid accident and injury. I should disclose that I had two bad wheel bearings as well which may have resulted from the stress caused by the leaf springs. Just don't know. However, not just a coincidence that both springs broke on a Tacoma that is well known for this problem. Thank you

- Dexter, ME, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. The VIN was not available.

- Longmont, CO, USA

NHTSA recall number: Opens new window takes away from VIN lookup section> 14V604 recall date: September 29, 2014 manufacturer recall number: E02 this recall has been ongoing since 9/2014 and nothing has been done. When are you going to force Toyota to do something about this dangerous condition" supposedly they are working on a solution, but, when you live in the West and rely on your vehicle for firewood gathering, etc... traveling down rough country dirt roads, then you need to be sure your vehicle is going to stand up to the test of living in the West. Are you at the NHTSA going to do anything about forcing Toyota to take action on their vehicles, or sit around and do nothing" it has now been over 2 years since this recall was started and still nothing is being done about it. Please respond to my questions and let me know what you plan on doing!!!!!! I did receive a 2nd notice regarding the recall from Toyota, saying they would have the remedy in place in the early part of 2016, but now it is almost September (2 years) and still nothing is done about the rear leaf springs. Please advise!!!!!!

- Silver City, NM, USA

The contact owns a 2009 Toyota Tacoma. The contact took the vehicle to the dealer to be repaired per NHTSA campaign number: 14V604000 (suspension). The dealer stated that the repair could not be completed due to modifications on the vehicle. The contact was advised to un-modify the vehicle to remedy the recall. Afterwards, it could be modified again at the contact's expense. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Elk Grove, CA, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- South Burlington, VT, USA

I contacted Toyota on 8/10/16 to report a broken leaf spring (currently on a recall list). The rep was friendly, but I was told I had to go to a dealer to have it replaced. The transferred me to the dealer and then to the parts office who told me that it would take 6 weeks to get the part. One of the problems associated with this recall is that there is a chance that the broken leaf spring moves and hits the gas tank and causes a fire. When I asked if I could take it to a leaf spring replacement company, I was told that I could, but Toyota may not reimburse me. Then in the next breath, the rep tells me how important Toyota puts safety. Really? they want me to drive around for 6 weeks and take a chance in causing a fire in my vehicle instead of taking it to a knowledgeable repair company.

- Bruceton Mills, WV, USA

I received a notice of recall over a year ago, but only got the actual recall notice about a month ago. I scheduled an appointment to have the rear leaf springs replaced at Toyota of poway. When I arrived for the appointment I was told they did not have the recall parts! I called the Toyota customer experience line and despite what the recall letter said, I was told that the dealership would not have the parts and that the dealership would only do an inspection first. I am complaining because of the in accurate instructions in the recall letter and because the local dealership apparently has no idea how to remedy the issue.

- Ramona, CA, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Winnwood, WA, USA

The contact owns a 2009 Toyota Tacoma. The contact stated that the vehicle was serviced under NHTSA campaign number: 14V604000 (suspension); however, the remedy caused the load and tow weight capacity to be reduced. The vehicle no longer met the manufacturer's gross load specifications. The manufacturer was notified of the issue. The contact was concerned of the potential safety hazard. The contact had not experienced a failure.

- Easton, PA, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Selinsgrove, PA, USA

I took my vehicle in for the notified recall repair., ( replace defective leaf springs ). the dealership said my vehicle didn't need the repair. This vehicle had a leaf spring break when it was two years old. Ive had problems with this dealership in the past re: Poor work. The consumer stated the vehicle was repaired, despite being told another dealer had already performed the work. A visual inspection revealed a broken rear leaf spring. Updated 07/05/16.

- Langhorne, PA, USA

The contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Muscatine, IA, USA

Lack of alignment during Toyota safety recall E02 / NHTSA recall id 14V 604 I am concerned with the lack of vehicle alignment as an included part of E02 post replacement of the rear spring packs. When the rear springs are removed from the vehicle, the rear axle often shifts such that is it no longer in the same position as it was previously installed. Thus the vehicle is no longer properly aligned, as front toe is set based on the thrust angle of the rear axle. The thrust angle is derivative of the alignment of the axle relative to the longitudinal axis of the vehicle, and creates a moment about the yaw axis of the vehicle. Re-alignment of the front of the vehicle provides corrective measure by setting front wheel toe to account for the position of the rear axle, thus ensuring the vehicle tracks correctly and is stable during dynamic maneuvers. When the Tacoma first entered the servicing dealer it was confirmed to be correctly aligned. However, the pre-alignment numbers on the hunter expressalign sheet show that the rear axle position after performing E02 has shifted -0.15 [iso] about its vertical axis relative to the position prior to rear spring replacement. Failure to have the Tacoma realigned would have resulted in the need to counter-steer the vehicle to maintain a straight trajectory during normal operation. It is unacceptable that the customer should be expected to bear the burden of cost for the alignment, when it is necessitated by the corrective actions prescribed by Toyota during E02. Failure to re-align vehicles becomes a safety concern, namely due to uneven tire wear and the potential for instability of the vehicle due to misaligned axles causing the vehicle to increase tendencies to over-steer. I am disappointed in Toyota's apparent disregard for owner safety and feel this is an issue that should be addressed with urgency.

- Northampton, PA, USA