This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In 2017, I participated in Toyotas frame recall where they determined that the frame didn-??t need to be replaced and the dealership applied corrosion resistant undercoating. The frame has now developed a large 11inch visible crack and holes that will prevent it from passing state safety inspection. I contacted Toyota about the failure but they said they were unable to address it as this time due to the recall no longer being active and encouraged me to file a report with NHTSA
I went to get my Tacoma inspected and it failed so to rust and corrosion of the frame. I was unaware that the frame recall was time sensitive and now my truck is in safe to drive because of the bad frame.
Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner-??s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Windham, ME, USA
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The chassis of my truck is rusting through. I took it to the dealership and was told that the recall for the vehicle chassis expired in 2019. I told them I was not aware of the recall. They then told me the recall was extended until 2021. I told them I brought the vehicle in for a recall repair in 2020 and asked that they check for all recalled repairs. They said they couldn't help me and directed me to the manufacturer. I called Toyota and they claimed that I was ineligible for a recall. Every repair shop I've gone to told me that this is a very common defect with Toyota and everyone gets it resolved through recall. Please assist me.
I own a '09 Toyota Tacoma (VIN: [XXX]) that I purchased 5/15/18 from Long Subaru, Webster Ma. On 9/1/21 we noticed a rot hole in the frame. We then learned there was a recall/warranty extension on rotted '09 Tacoma frames. On 9/2/21 we brought the truck to Toyota of Nashua, NH. We were told the warranty extension expired in May and the frame would not be covered. We were sent on our way as if this vehicle is safe to drive. I brought the vehicle to a mechanic to see if he could weld a plate over the hole. He said the frame was so rotted and nothing to weld it to. He also detected movement in the frame due to all the rot. He said it was unsafe to drive. On 9/23 I called Toyota corporate customer service to understand why I was never notified. They said they sent notification to the previous owner, then tried to backtrack and say they also sent it to me. Several days later we learned from a Toyota dealership employee (off the record) that the notification was never sent to us and only sent to the previous owner. Their failure to notify us of a safety recall (which some articles state was masked as a warranty extension) has put us at risk. This rot didn't happen over the summer! They need another recall to save lives before someone gets injured! 10/19/21 I called Toyota customer service again. I tried to get this issue escalated to a supervisor. They put me on hold. After 1 hour I hung up. 10/19/21 I filed a claim with the Massachusetts AG. They pointed me in your direction I am so baffled how this vehicle passed yearly inspections. During Mass inspections we don-??t pass vehicles with dark tinted windows, lift kits that are too high, aftermarket headlights/brake light, yet, we pass a vehicle with a rotted frame that had a recall on it and a class action lawsuit. There are so many failure points here. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I purchased my 2009 Tacoma in Aug of 2015. I tried to contact www.Toyota.com/recall to check on any recalls that my have effected my truck. I tried more than a dozen times to sign up, but when I inputed my VIN#, the site would only show a spinning ball. I tried to call the phone number listed and it was always busy. After several months I stopped trying until recently this year (2016). I see now that they have updated the site and I can now see my VIN#. this is greatly disturbing because the recall which would have effected my truck had a sunset date of Nov. 30, 2015. I have filed a complaint about faulty headlight assembly.
This vehicle is 7 years old and 2 years ago the readout screen for the compass and temperature gauge failed!! I took it to the shop and they said Toyota has had problems with the chip boards. Why hasn't this been recalled! I spent a whole lot of money to have a vehicle with these features and now it's not functioning! makes me mad!! get this component under recall, it's really expensive to replace! I would have filed a complaint sooner but didn't know about this site.
My keys keep falling out of the key socket... while driving on streets.. has gone on for 2-3 years now... also have, many times, taken the key out after parking it and not noticed that vehicle still running... the last time both problems occurred was yesterday.
Rear leaf spring recall - received safety recall interim notice Sept. 2014 advising of defective rear leaf spring. Contacted dealership numerous times for repair, and advised continually Toyota has not yet designed or created a fix for the problem. As of July 28, 2015 dealership still does not have replacement part for the defective rear leaf spring. I have advised dealership multiple times that the vehicle when stopped and brake applied, vehicle abruptly without warning jolts forward on its own and makes a loud clunk immediately afterwards. Feels as if the vehicle has been hit from behind from another vehicle, when in fact it has not. Dealership confirmed that the issues explained above are definitely related to the faulty rear leaf spring, but has no answers or any remedy of problem. I was also advised by dealership that rear leaf spring may cause brakes to fail or fuel tank to be punctured and cause fire. This is definitely not safe, and we are concerned for our safety! please intervene! updated 12/12/2017
Both left and right dtrl lenses are melted from heat from the bulb, I am worried about an electrical short, or fire. Dealer says it is cosmetic and does not want to replace headlight assemblies since vehicle is out of warranty. I believe this is a safety issue that Toyota motor company should address with urgency.
2009 Toyota Tacoma. Consumer states that he received an undated recall notice. He would like to know how NHTSA could approve them to send out an undated recall notice.
2009 Toyota Tacoma recall. The consumer stated Toyota's solution was to attach the floor mat permanently and that the only way it could be removed would be cutting it out. The consumer stated that was not a solution in any way shape or form and was not acceptable. Such a solution would require the owner to replace the floor mats on a regular basis as they could not be cleaned when permanently attached. The proper way to solve the problem would be to remove all the floor mats and carpet, install a single floor covering that would be permanently attach to the entire floor of the cab. In the area of the accelerator pedal there could be no irregularities that would catch and hold the depressed pedal.
A D V E R T I S E M E N T S
- Zeeland, MI, USA