See attached document for complaint

- Rexford, NY, USA

The contact owns a 2009 Toyota Tacoma. The contact stated while driving approximately 60 MPH, the tire hit the wheel well and the frame was ripped apart. The dealer sent a technician to the contact-??s home to inspect the vehicle. The contact was informed that the sub frame needed to be replaced however, the vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the vehicle was out of warranty. The failure mileage was approximately 250,000.

- Elizabeth, IL, USA

I own a '09 Toyota Tacoma (VIN: [XXX]) that I purchased 5/15/18 from Long Subaru, Webster Ma. On 9/1/21 we noticed a rot hole in the frame. We then learned there was a recall/warranty extension on rotted '09 Tacoma frames. On 9/2/21 we brought the truck to Toyota of Nashua, NH. We were told the warranty extension expired in May and the frame would not be covered. We were sent on our way as if this vehicle is safe to drive. I brought the vehicle to a mechanic to see if he could weld a plate over the hole. He said the frame was so rotted and nothing to weld it to. He also detected movement in the frame due to all the rot. He said it was unsafe to drive. On 9/23 I called Toyota corporate customer service to understand why I was never notified. They said they sent notification to the previous owner, then tried to backtrack and say they also sent it to me. Several days later we learned from a Toyota dealership employee (off the record) that the notification was never sent to us and only sent to the previous owner. Their failure to notify us of a safety recall (which some articles state was masked as a warranty extension) has put us at risk. This rot didn't happen over the summer! They need another recall to save lives before someone gets injured! 10/19/21 I called Toyota customer service again. I tried to get this issue escalated to a supervisor. They put me on hold. After 1 hour I hung up. 10/19/21 I filed a claim with the Massachusetts AG. They pointed me in your direction I am so baffled how this vehicle passed yearly inspections. During Mass inspections we don-??t pass vehicles with dark tinted windows, lift kits that are too high, aftermarket headlights/brake light, yet, we pass a vehicle with a rotted frame that had a recall on it and a class action lawsuit. There are so many failure points here. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Tyngsboro, MA, USA

The contact owns a 2009 Toyota Tacoma. While driving 2 mph, the contact heard an abnormal noise underneath the vehicle. The dealer repaired the vehicle under NHTSA campaign number: 14V604000 (suspension); however, the failure recurred. The vehicle was taken to an independent mechanic who stated that the subframe and rear passenger side leaf spring fractured due to corrosion. The mechanic diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,500.

- Newport, VT, USA

Both front amber daytime running lights (drl) are melting the plastic lens covers and it looks like there is risk of a fire. The original bulbs are in the truck. I am the original owner and have never opened or changed any of the lights on this truck. I don't know how long this has been like this, but I would guess that it has been over-heating for quite some time. The plastic is bubbling and is turning a burnt color.

- Plano, TX, USA

Toyota technical service bulletin# T-sb-0129-11 Toyota knew there is a melting/safety issue with drl yet I was not informed while vehicle was in warranty back in September 2011, when the tsb above was published by Toyota. Toyota still wants me to pay at 31,000 miles 2009 Tacoma almost $300 to fix it. Major safety issue since melting has dimmed the lighting output & poses a fire hazard as the melting has also reached the back of the bulb socket where the wiring is. Please help.

- West Covina, CA, USA