Took my truck in for service regarding radio problems April 20/09 , dealer said they had ordered a replacement radio. As of July 06/09
problem still persists and have had NO contact from the dealership
On July 07/09 I contacted the dealership and they had no information , dealership contacted me July 08/09 only to tell me the replacement radio is on BACKORDER , and could not provide any other information . When asked how long will it take , to get the replacement in - Dealership said " could be a week, could be a month , don't know"
This is not the way to keep customers loyal to their brand.
The radio will go off when you're driving down the road and not come back on until it's ready or it will come on when you have it turned off and you can't shut it off. Took it to the dealership and they say that it's going to have to have a new radio, but they're on a 5 week backorder, so there's another trip to the dealer. I asked if they could install a radio with a multidisk cd changer and let me pay the difference, and they said absolutely no way. I just love this good service. I live for my days off to drive to the Toyota standards have really went down hill fast.
- ldt29,
Independence, VA, US
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A D V E R T I S E M E N T S
Took my truck in for service regarding radio problems April 20/09 , dealer said they had ordered a replacement radio. As of July 06/09
problem still persists and have had NO contact from the dealership
On July 07/09 I contacted the dealership and they had no information , dealership contacted me July 08/09 only to tell me the replacement radio is on BACKORDER , and could not provide any other information . When asked how long will it take , to get the replacement in - Dealership said " could be a week, could be a month , don't know"
This is not the way to keep customers loyal to their brand.
- Howard H., Calgary, Alberta, Canada