This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My complaint does not actually involve Toyota but it does involve in aftermarket part that I installed on my vehicle. I ordered a set of weathertech floor liners, which is suppose to be molded for your vehicle floors. The major problem is the clutch petal wants to catch under the mat itself. I can show a video if you would like, but I feel this is a safety issue. I can probably fix this problem with a little bit of tinkering, but I should not have too.
I always wanted a Toyota truck ever since I was 16. Now at 38 I decided to purchase a 2009 Tacoma brand new and I currently have 30,000 miles on it and I began noticing an annoying whining sound from the rear of the vehicle at 65 - 70 mph. I brought in in to my local Toyota dealership and they said it was normal. I was shocked to hear this since I have never heard this noise from any of the trucks I have owned previosuly and I checked online and thier is a tsb for the differential for this type of problem in 2008 models. I told Toyota this and they said a rep would be coming out. A week or so later the rep came out and I recievied a call stating that the vehicle is normal and the noise can be heard in other tocamas as well. The rep said to wait and a tsb might or might not be released. I was very upset at this especially when I read online that Toyota fixed this problem for other people. I opened a case up with Toyota and they did not even care one bit. Now last week as I went to park my truck in the garage and I shifted it in drive with my foot on the brake (not the gas pedal)the vehicle's RPM raced up and the vehicle tried to lurch forward. Shocked to say the least I then shifted the vehicle into neutral waited a few moments as the vehicle kept racing up I then shut it down. I started it back up and it idled normally. The next day I called Toyota to state that this is a safety issue. Toyota wanted me to bring it in right away. I took it in and they had a long listed form of questions like where was the floor mat, was cruise control on, do I use both feet to drive one for brake and one for the gas pedal. I told them nothing was on the pedal, I did not have cruise control on, and I use one foot to drive the vehicle. My foot was on the brake only. My foot cannot even hit the gas when its on the brake. They think it is me. This is a safty issue and they treat it like it's nothing. Toyota.bad customer warranty service. Please help me with this issue.
The radio acts erratically and unpredictably. It changes stations, turns itself off and on, etc. Sometimes the controls, such as the volume, are non-responsive, so the radio cannot be turned down or off when needed. Since fiddling with the radio usually makes it eventually start working again, it is a distraction hazard. I have drifted over the yellow line trying to get it working again. The dealer has acknowledged the defect but refused to repair it. It is an ongoing problem. The dealer said it is a very common problem but Toyota will not provide replacement parts. I believe few people report it because the radio is not seen as a safety issue, but it is a serious distraction. The consumer stated the air bag light has been on for two years. Also, one of the leaf springs had broken in half.
The sound system turns on -- loudly -- by itself. Cannot be turned off unless you turn off engine. I believe dealer was cognizant of this before I was sold brand new 2009 Tacoma, and (California) Toyota assures my problem is being resolved, and I will get a new working sound system, but all I seem to get are promises. As I startle easily -- this is a most dangerous paradigm!
- Potsdam, NY, USA
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Audio system activates uncontrollably while driving. Unpredictable activation. Inability to control device, distracting drivers or surprising operators without warning. Volume uncontrollable.
Like a great many other people, I am experiencing major problems with the radio in my 2009 Toyota Tacoma. The radio turns on and off randomly with no input from me. It also switches bands (FM1 to FM2, etc.) of its own volition. Sometimes it refuses to turn on at all. Judging from the other complaints scattered around various forum sites on the internet, this problem seems particularly prevalent in the "access cab, " which is the model I recently purchased. This bizarre behavior has been happening from the day I drove the car off the dealers lot: The radio--which I thought was off-- suddenly began blaring at high volume. After about one second, it. Turned itself off again. It was startling to say the least, and I'm glad it didn't happen in heavy traffic. The radio exhibits some kind of "poltergeist" manifestation almost every time I drive the vehicle. So far Toyota's response to my problem also seems typical of what others are reporting. The company (and the dealer) appear to be stonewalling and stalling. The internet is rife with complaints about the radio yet there is no service bulletin (presumably because there is only an indirect connection to safety issues and the lawsuits they can bring). The service writer at my dealership stoutly maintained that he had never heard of the problem. When I told him that I had found complaints all over the internet, he attempted to convince me that I was the victim of internet hysteria--as if I couldn't tell when my radio was turning on and off without human input. In spite of the fact that Toyota has known about the problem for the better part of a year, the service writer tells me that "a technician will have to examine the radio for defects and get part numbers and so forth before he can make repairs." In other words, I have to make at least two trips to the dealer (25 miles away) to solve what should be a simple recall issue, and I have to hope an electrical gremlin appears on demand when the technician checks it.
A D V E R T I S E M E N T S
- Chillicothe, OH, USA