This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Called Toyota dealership about a recall (rear leaf springs) they told me there were 2 recalls, but not told to the owners-no notice sent out.they said the other recall is the rotting frame & it would be checked when I bring it in to have the springs replaced, which they had to order( also this has been 30 days ago).(note) this truck is all I have to drive.I checked the frame and it is bad ! there are places that I can poke my finger through the frame...if something happens I will come back on the gov. & Toyota for not publicly and formally addressing this issue. I always liked Toyota but I will probably never buy another one.......
I received a recall notice & was told that there was a back order of the part. An inspection indicated no immediate danger so I was placed on a waiting list for the leaf springs & would be called, but months passed &I wasn't called. I checked many times & in between calls, they gave my part to another customer.when they got another set, I arrived for the appt &was told that they could not do the replacement of the leaf springs because there was a lift block installed. I was told the only way that I can have the recall completed was to pay to have the lift removed from another shop & then Toyota would do the recall work. I priced the cost of having the lift removed and was told by the aftermarket shop that other Toyota dealerships were doing the leaf spring recall work without requiring the lift to be removed. I told the dealership & they still said they would not do the work. I am unable to afford the lift removal and reinstallation, the modification that was done to the truck is a simple block that is put under the leaf springs so all that Toyota would need to do is the same work they would already be doing if the lift was not present; the only difference is removing 1 lift block from each rear side, & putting it back when they put new leaf spring on. I even told them I'm willing to sign any waiver necessary. I am unable to afford the work they are saying is mandatory before they complete the recall & as time passes I am concerned about the safety of my vehicle including the rust spots on the leaf springs. The dealerships that are willing to do the recall said they will replace the leaf springs but when reassembling it they will not put the block back which means my vehicle would be lifted in the front but not in the rear and it would have to be towed( unable to drive in that condition) to a shop to redo all the work Toyota just performed!
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kearny mesa Toyota (located at 4910 kearny mesa rd, san diego, ca 92111 (858) 430-2600) on several occasions and was informed that the parts were not available for the recall remedy. The dealer called back and confirmed that the parts were available and scheduled an appointment. Once the vehicle was taken to the dealer, the contact was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
For the last year have been trying to get local toyato dealership (heyward allen toyato) to repair the recall keep getting same answer we have no product will call you when some come in. The same answer over and over. I want this done asap. If something happen to me or my truck I am going to sue heyward allen toyato. I do not want to do business with them is there anywhere else close that I can take my truck. And I want them to pay for my gas getting there why? because this should have been done 6-9 months ago. I have spoke with friends and strangers who have had there's done months ago the same time they where telling me there were none available. That they would call me when some came available that was in March of 2017.
- Athens, GA, USA
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The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the technician refused to perform the repair due to an aftermarket spacer lift in the front suspension. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The manufacturer informed the contact that if there were any modifications to the vehicle, they must be removed prior to a recall remedy. The contact had not experienced a failure. Parts distribution disconnect.
After purchasing this truck used in Sept 2014, my mechanic noticed that the driver's side rear leaf spring was missing half of one of the leaves. I contacted Toyota and was told there was no recall program, even though the internet revealed numerous other owners with similar problems. Since Toyota offered no assistance what so ever, I purchased an after market spring replacement kit, and upgraded the entire suspension. In 2016, Toyota notified me of a NHTSA recall 14V-604, dealing with broken leaf springs, my exact problem. Since I had already repaired the problem at my own cost, I submitted the invoices for the suspension kit, and my mechanic's invoice. They have continually requested additional and unnecessary paper work, including a separate detailed letter from my mechanic. One it has been almost 2 years, and two he is no longer in business. I would have been happy to comply with these requirements when the repairs were performed, but of course Toyota was denying responsibility at that time. This is merely an effort to delay and avoid payment under the recall plan. I am not trying to get Toyota to pay for other unrelated parts and repairs, only the rear leaf springs and labor to replace. Every time I call Toyota, they say they will take care of it, and then a month later I get the same robo letter requesting the same unreasonable info that I can't provide over 2 years later. I would file a complaint with the BBB, but Toyota has an "F" rating, so obviously they have no concern for customer safety or satisfaction.
I called Toyota of santa barbara to schedule this recall work to replace the rear leaf springs on my Tacoma. I was told that the parts were on order and I would be called when they came in. I week or more later, I called again and told by a man in the parts department that the parts for the recall were still not in. He asked if I wanted to be put on the waiting list for the recall service. I was surprised to learn that despite my previous call I was not put on the list. The guy I spoke to was unable or unwilling to give me an estimate for when the service could be done, and said the faulty leaf springs could be used without risks. I was unwilling to be so cavalier with the defect and the potential for additional damage to my truck. I explained that when towing my small trailer the suspension bottoms out when hitting a dip or bump, even at slow speeds. I am planning a long camping trip across the West and Canada and need this repaired before August 12th.
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was informed by the dealer that they had the leaf spring; however, the dealer did not have all the campaign repair materials. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available...updated 05/05/17 brake linings have rusted as well as the transmission linings. Also front brake callipers and rear spring driver has beeome weak and allowing steering to be unstable.
Vehicle infected with extreme frame rust. Motor support ; transmission and transfer case support; power steering tubing rusted holes making steering impossible. The dealership known as ramey Toyota has my truck and charging me with unnecessary charges on towing the vehicle to their facility due to a spring clip become loose allowing the vehicle's right rear wheel to sway therefore it had to be towed. Contacted Toyota authorized the tow as well as a vehicle to ride so they can replace the leaf spring. Toyota now denies they authorized these two issues and left me with holding the charges. They called the towing service and not I so therefore I am not responsible. Please note all the aggravation caused from the above and added danger from this vehicle is the rust on the frame! please contact this dealership and get the dangers of driving this truck on the road. It is completely unsafe due to all that is mentioned here. Please contact Toyota as well that they are saying I called the towing service. Trust me this vehicle is extremely dangerous to drive due to all the rust and if something happens then you have this information that you and I can lean back on in case something does happen upon driving the vehicle. Thank you very much. I have taken pictures and videos of the vehicles rust and have tried to up load them to you but your system will not accept the images.
Toyota Tacoma truck 2007 has frame rust that can and will eventually cause a fatality if it hasn't already. I warn owners of these vehicles to start looking for rust for I will assure you that you will be the fincial looser in the long run of thing! please do not purchase without looking elsewhere. These are toys and dangerous.
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension) several months ago. The dealer stated that the part was on a national back order. The manufacturer was unable to provide a reasonable time frame to supply the parts to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Toyota Tacoma. While driving various speeds, an abnormal squeaking sound emitted from the vehicle. The vehicle was taken to the dealer where the contact was informed that the VIN was included in NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 100,000. Parts distribution disconnect.
Recall was issued for leaf springs. Dealer evaluated and special ordered parts for replacement in Dec 2015. Still have not had the leaf springs replaced after multiple calls to the dealer.
The contact owns a 2007 Toyota Tacoma. The contact stated that while driving in reverse at an unknown speed, a crackling sound was heard coming from the rear of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear leaf springs failed and needed to be replaced. The contact indicated that the a recall notice for NHTSA campaign number: 14V604000 (suspension) was received in October 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. The failure mileage was 101,000. Parts distribution disconnect.
2007 Toyota Tacoma. Consumer writes in regards to replacement parts not available to repair rear leaf springs recall notice. The consumer received the recall in March. As of August 15, 2016, the problem still hasn't been rectified.
A D V E R T I S E M E N T S
- Greenfield, OH, USA