This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
These vehicles have frame rot. It was addressed in cold weather states with a recall but the recall was not available in California. My vehicle was a california only truck. The corrosion if undressed will result in the frame breaking in half behind the rear left passenger seat. Toyota should have included all states in this recall and there are an abundance of toyotas manufactured from 2005 to 2010 on the road with this issue that are ticking time bombs. My vehicle only has 145K miles on it.
Over the years, Toyota has had to issue numerous recalls for their Toyota Tacomas and frame replacements/maintenance required by Toyota due to rust and corrosion. However, Toyota chose not to replace all frames, instead decided to "treat" the issue with underspray. My Toyota, like many others, has received the recalled Toyota undercoat spray to prevent rust and corrosion on a frame with known issues (once in 2015, another in 2019). I have just received a phonecall from my mechanic that my frame is now unsafe to drive and needs to be fixed or replaced. However, Toyota has claimed they have no guarantee on the vehicle and it isn't there problem because it is outside of the timeframe. However...this car DID participate in their recall 2x. And the recall and work done did not solve the problem or the recalled part: The frame that his crippled by corrosion and rust due to a flaw in the manufacturing process. This is leading to a car that is due for a very significant, expensive improvement that was at no cause by owners actions, or a very unsafe HIGH NUMBER of vehicles still on the road with failing frames due to Toyota's inability to fix their root cause issue on their initial recall in order to save a few bucks.
My Tacoma has a frame rust issue. I have been told that Toyota did a "voluntary recall" and replaced rusty frames under warranty but that program has ended. This is terrible because it wasn't in an official NHTSA recall, so a Carfax says nothing of 5his issue. I contacted Toyota and they are unwilling to do anything. I have been told that my frame can break in half while driving When reading about this issue, it seems like Toyota did not replace all frames. Instead, there was some way based on the state you lived in as to if you could get a frame replaced. My truck was titled in California. Can someone please help me to get Toyota to repurchase the vehicle from me, allow me to trade it in on a new truck, or replace the frame in the same way they had done so in the past? Thank you.
Frame corrosion safety card never been reported to us by mail, I stop by the dealer and they say is expired the recall. I reported to toyota springfield VA. they say this recall is close back in 2019 and they not be able to fixed. corrosion is extremely serious!
I bought this tacoma last year to someone who don-??t do the chasis recall and I like to know if any possible way to do it. this chasis it-??s in a very bad condition let me know what I can do thanks
- Summit , NJ, USA
Search CarComplaints.com for these popular complaint phrases...
As part of the Tacoma Frame Replacement program (ZH6 and H0F), I brought my Tacoma to my Toyota dealer. They deemed my frame to NOT qualify for the replacement and lazily applied corrosion resistant spray to the rust on the frame that quickly flaked off. As soon as the program ended, the frame deteriorated quickly. There are 3 spots on the frame where my hand can slide through near the front of the frame on both the driver side and the passenger side. I have removed about 5 pounds of frame/rust from the interior of the frame and the exterior of the frame. I have contacted Toyota several times and been told that there are no appeals or anything I can do except pay for a new frame out of pocket, sell, or try to repair.
We bought the truck used in 2021 when it had 114,000 mi. Looked great, drives great. Now our mechanic tells us there are rust spots all over the frame -?" and that there is a recall. I looked into the recall and the window closed last year. Is it legal for Toyota to stop a recall when it is such a big safety issue? Buyers of used cars need to know about this site to check for recalls. I think very few people know about this app.
Yesterday, 7/27/2022, I had my 2007 Toyota Tacoma Access Cab at my mechanic's shop for a minor issue. While on the lift he noticed significant rust on the frame rails. He brought me over and showed me extensive areas where the metal was completely rusted through. I have never seen anything like this on even the oldest of vehicles. Subsequently I did a search online and found that this was a known issue for many years of Tacoma truck frames, but I was never notified by Toyota or anyone including the local Toyota dealer where I have had services done. I cannot believe a company as well established as Toyota would allow such a potentially serious problem to go unaddressed. Toyota should be held responsible for selling defective and dangerous vehicles and be required to effect repairs as soon as possible completely at their cost. (see article below) https://www.vehiclehistory.com/articles/toyota-tacoma-most-years-are-reliable-but-some-2005-2010-models-struggle-with-rusty-frames-faulty-leaf-springs
The entire chassis is rusted underneath. This vehicle is only 14 years old and the brake lines are completely rusted, the rear bumper cross arm that holds the frame from side to side is rusted. Multiple parts under the rear are having to be replaced due to the rust!
I was totally aware of the recall for these year models of Tacoma and I brought the truck in several times to have the frame inspected and asked for it to be replaced. The folks at Dorschel Automotive group turned me away saying it did not meet the "rust perforation standard." Lo and behold, when Dorschel was bought by Bob Johnson Auto Group, the first time I took it in they recognized that the frame was entirely rotted and would not pass inspection. At this point, I called Toyota Customer Service and they said they would not honor the recall as it is outside the window of time. Yet this is not a matter of me not taking proper action. I did. I did my due diligence and I am being harmed by the negligence of the service managers at Dorschel. I made Toyota aware that the frame inspection was not done properly. I could see visible rust and I made mention of that. Now I am in a really tough spot. The truck only has around 130K miles on it and planty of useful life but for this faulty frame. Consumer stated attempted to access the benefits under the warranty recall.
in 2020 my mechanic notified me my frame was rusted and would not pass next inspection. i did further research on line and discovered there was a recall of which i never recieved any notification. i also discovered there was a class action lawsuit case # 2:15-cv-02171-fmo-ffm. i contacted toyota and filed a complaint case # 210402000664. they called back saying there was nothing they could do, the frame corrosion warrentee end 8-21-2019. not great news seeing i was not notified of recall or law suit... by the way there are 3 toyotas sitting in my driveway. i have not moved in 20 years, and my phone number has never changed.i have since had the repairs made by replacing the crossmember and patch welding the rusted area at my own expence ( 1000.00$). i have reciepts. there is a lot of life left in my tacoma, i am dissapointed toyota did not help in any way, shape or form....if there is a recall you should stand by your product! i was dismissed to go away and deal with it on my own... so i wish to file a formal complaint against toyota america. im sure there are others out there like me. please help, philip delacruz
The contact owns a 2007 Toyota Tacoma. The contact stated that the chassis was completely rusted, resulting in the vehicle being undrivable. The vehicle was taken to an independent mechanic where it was diagnosed with needing the chassis to be replaced. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 71,000.
The roof of the truck is rusting and corroding (photo attached). I brought the truck to a reputable body shop, and the technician said that it was clear that the issue was a defective paint job from Toyota, because the corrosion was coming from the body up. I take great care of my truck, including getting it washed and waxed frequently. As you are almost certainly aware, Toyota had a massive recall campaign for Toyota Tacomas because the frames were rusting out. In fact, Toyota replaced the frame of this truck pursuant to that recall. An internet search reveals that countless other Toyota Tacoma owners are experiencing the exact same issue as me, with corrosion on the roofs of their vehicles. This problem appears to be systemic and the fault of Toyota's manufacturing process. I am concerned that this corrosion poses a safety hazard because it is only a matter of time before the corrosion eats away through the body and causes untold damage to critical components of the vehicle. I tried to resolve this issue directly with Toyota, but they refused to repair the faulty paint job. My vehicle is available for inspection upon request. Thank you.
The truck frame is rusting away and the dealer said the recall passes in 2016 when it-??s supposed to expire 15 years after manufacturing it-??s a 2007 Tacoma
STRUCTURE: The frame on my 2007 Tacoma single cab, 2 wheel drive truck is severely corroded in several places, making the vehicle structurally unsound. Additionally, the support bar for my radiator is so rusted out, the radiator is likely to fall out, should I hit a large pothole at any rate of speed. The frame has a roughly 1-?? hole completely through, on the front driver side, and is scaling and flaking in a number of areas. This vehicle is used almost solely as transportation to and from work, and running errands, in an area with moderate temps, so no salted roads. While we do live on an island, the truck is not brought to the beach, as it does not fit my entire family, and we have a separate 4x4 truck which we use for camping, beach days, etc. I know there was a recall on the frame, but we never received any notice, nor were we told by the Servco Toyota shop where the vehicle was serviced at that time. We bought the truck second hand from a dealership in 2011. The vehicle is available to be inspected, upon request.
Toyota never notified me of any frame rust issues, nor was I ever contacted regarding a class action suit which does involve frame rust on my vehicle. I had to perform extensive research to inform myself of the issue. When I visited a dealership for leaf spring replacement, I was told that frame rust was too extensive to perform the repair, however the dealership did not make me aware of the results of a class action suit regarding frame replacement and that the frame would need to be repaired at my own expense, at which time I could not afford. A qualified shop indicates that my frame is too rusted to repair. I found this article from 2016 which exactly describes my issue: Https://www.reuters.com/article/us-Toyota-settlement-iduskbn1370pe in addition, this article notes that this other person was also not contacted by Toyota: Https://www.wcpo.com/money/consumer/dont-waste-your-money/warranty-running-out-for-rusting-Toyota-frames in this complaint from NHTSA's website, this 2007 Tacoma owner also did* receive any notification of any frame rust issues: On the nhsta website, reference this complaint number: NHTSA id number: 11403666 there are 81 other complaints regarding this same issue! my vehicle is now unsafe to drive. Toyota corporate refuses to recognize that I did not receive any notification of frame issues and only refers to an unrelated extended warranty, which I had purchased at the time I purchased my 2007 Tacoma. Toyota corporate only informed me that the repair offer which I was never notified about is expired. Any further assistance from Toyota corporate is denied. My vehicle is now unsafe to drive. In closing, I negotiated the purchase of this vehicle new in July of 2008. It was a company vehicle at the time. In 2009 I purchased the vehicle from the company and have been the registered owner for the past 12 years.
I've noticed the the undercoating on the frame is really starting to deteriorate, and a lot of rust is happening, I know frame rust can cause parts to snap off or crack, which will really compromise the safety for myself, my passengers and other motorists. It may also significantly diminish the Tacoma ability to protect my family and I in a crash. I know certain Toyota's have this recall already because of the dust magnet undercoating Toyota uses. For some reason I was only able to load 1 photo, will send more if needed, I really need something done.
My trucks has a very bad rusted frame due to a Toyota poor frame coat and it will need to replace not feeling safe driving not letter was sent out during the time to do the recall of Toyota frames
A D V E R T I S E M E N T S
- Del Mar, CA, USA