This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I experienced a bad smell in the cabin, particularly when first switching on the ignition, which causes the cabin air fan to start running. I checked the cabin air filter. There were rat feces in the pleats of the filter, a smell of rat urine, and there was foam material from the inside of the car. Presumably the rats had been chewing it to make a nest. They had also been chewing on the filter material. The local Toyota representative said Toyota usa would not do anything to help me. I removed the cowl at the base of the windshield. The cabin air intake is open to the space under the cowl. I found that that the top of the cowl is drained by holes where the windshield wiper drive shafts go through the cowl. The water collects in the space under the cowl, which in turn is drained through large drain holes at both ends, down into the fenders above the wheel wells, and to the ground. I think the rats were getting under the cowl and into the cabin air intake through one or more of these holes. I cleaned the blower fan assembly, the cabin air intake, and the inside of the cowl, and replaced the cabin air filter. I made screens from inch mesh to keep the rats out of the space under the cowl. I installed them on both sides. I also made and installed a screen over the cabin air intake to keep rats out if they somehow get around the side screens. I have had no more problems so far. Since rats carry disease, I consider this a serious health issue for all the other owners of these vehicles. I am forwarding this information in the hope that you can pressure Toyota usa to do the right thing and correct this issue for all owners.
The contact owns a 2007 Toyota Tacoma. The dealer stated that the vehicle had a hole in the frame. The manufacturer was made aware of the failure and instructed the dealer to provide the contact with a loaner vehicle. The failure was investigated and the dealer was waiting to hear from the manufacturer. In 2014, the dealer sprayed the frame due to corrosion. The vehicle was repaired. The failure mileage was approximately 101,000.
My chasys frame have rust and look like my motor going to fell to the floor I call Toyota but the say no open recall to replace my frame, also my car have a lot vibration on rear went aceleration. But Toyota dont wante help
- Farmingdale, NY, USA
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The frame of this truck is extremely rusted and has been for some time. Have spent a great deal on parts due to the rust and now it is considered as a dangerous vehicle. I have tried to get Toyota's attention about this safety issue but they keep turning me away. I have also noticed that on the internet and folks around my community who own the same type vehicle is rusted as well. Please! I need someone to contact Toyota about this dangerous issue.
The contact owns a 2007 Toyota Tacoma. The contact noticed that the fuel tank was leaking. Once the fuel tank was removed, the contact noticed that the subframe was rusted. The vehicle was taken to a dealer where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 137,000. The VIN was not provided.
Excessive rust on frame of truck. Frame coating/ protection insufficient. Toyota re-coated the frame on February 7th 2015 however the frame has continued to rust unabated as coating is flaking off.
The contact owns a 2007 Toyota Tacoma. An independent mechanic diagnosed that the vehicle had severe corrosion and the chassis needed to be replaced. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was 90,000.
The contact owns a 2007 Toyota Tacoma. While the vehicle was repaired according to NHTSA campaign number: 14V604000 (suspension), the contact was informed of corrosion on the frame of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 83,525. Updated 10/05/16
The contact owns a 2007 Toyota Tacoma. While the vehicle was being serviced for a customer satisfaction recall, the mechanic noticed that the frame was severely corroded and contained holes. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the customer satisfaction recall was expired and could not be used to repair the vehicle. The failure mileage was approximately 68,000.
The contact owns a 2007 Toyota Tacoma. While inspecting under the vehicle, the contact noticed severe rust on the frame. The vehicle was taken to the dealer who stated that they will order the frame and contact the owner to repair the vehicle under the recall. The contact also stated that the vehicle was inspected by the same dealer in March of 2015 and the diagnosis was that the frame was fine. The manufacturer was notified of the failure. The vehicle was not repaired because it was not supposed to be inspected a second time. The approximate failure mileage was 58,500. Updated 08/05/16
The contact owns a 2007 Toyota Tacoma. While the vehicle was at the dealer for a routine repair, it was discovered that the rear driver side cross member was corroded completely due to rust. In 2014, the vehicle was serviced under a voluntary recall issued by the manufacturer, which consisted of spraying a corrosion protection compound to the cross member. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 69,184.....updated 07/05/16 the consumer is requesting an update. Updated 09/19/16.
I purchased a 2007 Toyota Tacoma from bernardi Toyota in framingham, MA in December of 2008. Toyota motor sales, usa, Inc. Issued a service campaign to inspect and repair the frames of 2007 Toyota Tacoma due to a manufacturer defect which resulted in corrosion to the vehicles frame. I brought my Toyota Tacoma in for inspection at bernardi Toyota and the frame did not have a hole in it. Therefore, the frame was not eligible for replacement, rather it was only eligible to be sprayed with a coating that was supposed to prevent corrosion. In March of 2016, I received a recall notice for a defect in the manufacturing of the vehicles leaf springs (also corrosion related). I brought the vehicle in for the recall and bernardi Toyota noticed a hole in the frame. Bernardi contacted Toyota corporate to replace the frame; however, was refused. I contacted Toyota as well and they also refused to replace the frame with a known manufacturer defect, despite replacing frames for other customers. It is obvious that the spray applied to the frame did not work to prevent further corrosion. Toyota replaced the frame on trucks with holes in the frame similar to mine, but refuses to replace the frame on my truck even though the problem is directly corrosion related and the spray they applied did not prevent the frame from rusting through. This is a known defect which was not sufficiently addressed by Toyota. Toyota should provide me with an equal remedy that they provided to other Toyota Tacoma owners and that is a frame replacement.
The contact owns a 2007 Toyota Tacoma. The contact stated that a technician informed that the vehicle had moderate to severe corrosion on the frame and it needed to be sprayed with anti-corrosive adhesive). The technician was not able to apply the adhesive until the parts for NHTSA campaign number: 14V604000 (suspension) were available. The vehicle was remedied for the recall after one year and a half. Prior to the remedy, the leaf spring had fractured. After the vehicle was repaired, the technician refused to apply the adhesive spray. The representative from Toyota informed the contact that due to government regulation that the vehicle could not have the adhesive applied. The manufacturer was not notified of the failure. The failure mileage was 93,000.
Frame rust. My vehicle exhibited perforated rust on the structural parts of the frame. I took the truck to Toyota on 29 February 2016 for repair under their service campaign that was not to end until 31 March 2016. The technicians could not find the holes of rust until I showed them and then I was informed that Toyota would no longer remedy the rotting frame because it had been previously coated by Toyota while the vehicle was owned by a different owner. I pointed out to them that the remedy that Toyota had employed was obviously ineffective and since the service campaign was still in force, a proper remedy should be employed. The dealership refused and referred me to Toyota national for usa. They also refused to assist and sent a letter to me to that effect. Toyota launched this service campaign but are not ensuring that their repairs are effectively fixing the issue which involves the undermining of the structural integrity of their vehicle frames. It is unacceptable that the frame recall is not working and that Toyota is not willing to stand behind their product, leaving the customer with an unsafe vehicle due to the compromised structural integrity of the frame itself.
The frame is rusting out on my Tacoma that I purchased and Toyota says since they inspected it 9 month ago it no longer qualifies for frame replacement program. It had not been driven under any negative road corrosive conditions in this time, and this frame was I believe rusted when inspected and not discovered because it has rusted from the inside out. Now the power steering has gone out and I have been experiencing acceleration problems with it since purchasing it. I contacted Toyota about the frame rust and was told basically too bad so sad. They have told me they filed my complaint under file #1603091915 at their national headquarters. The frame metal is defective. The power steering has quit working at approximately 75000 miles, and the truck accelerates under its own power when shifting into 5th gear.
I purchased a new 2007 Toyota Tacoma (VIN # [xxx]) from boch Toyota of norwood MA. It currently has 44,836 miles on the odometer. In July 2014 Toyota has a safety recall for corrosion of frames on vehicles like mine. At that time they only removed loose rust and applied some kind of rust proofing. On March 25, 2016 I took my truck in for another recall. This recall is for corrosion of leaf springs.both leaf springs were replaced. The manager said they had found corrosion damage to the frame of my truck, including a rust through or crack in an area below the passenger side door. He said the frame should be replaced and I should contact Toyota, because they have replaced such frames under the terms of the frame corrosion recall. I contacted Toyota. My case # is [xxx]. Toyota said the frame recall ended in July of 2014, and since the damage was not noted until later, then it was not covered. My complaint is: "this problem is not caused by normal use, but is a safety defect, which Toyota acknowledged with their 2014 recall.. ?the inspection of my truck for corrosion and frame damage in July 2014 missed the severity of the problem with my truck. ?the application of rust proofing was either not properly done or inadequate to address the damage, which the recall intended to address. ?Toyota"S deadline for having the frame replacement work done under their recall is March 31st 2016. I reported my frame damage and requested replacement prior to that date a Toyota rep said that, because their technicians did not note the severity of my frame damage in 2014, a frame replacement by Toyota is not covered now. This truck has seen very light use. The condition of this frame is a safety defect, which Toyota has covered in other cases.Toyota should cover frame replacement for my truck under the 2014 recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Rust perforation on frame. Was not notified that this was an issue by manufacturer. First inspected by dealer 4/15/15 and was missed. Inspected by another dealer dealer 1/31/16 and found large perforations in frame measuring 4". was informed by dealer thi was a known issue and would be taken care of free of charge. Manufacturer was made aware of issue and declined frame replacement or repair.
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- Kihei, HI, USA