- the contact has a 2004 Toyota Tacoma truck. The contact lived in a rural area and she needed to be able to go into 4-wheel drive, but when she attempted to go into 4-wheel drive the vehicle made a grinding noise and would not go into 4-heel drive. The dealer attempted to repair the vehicle once before unsuccessfully. The unsuccessful repair was done under warranty. She took the vehicle back to them to let them know that it was still not working because they didn't fix it correctly. The service manager refused to fix the vehicle even though it was still under warranty. The service manager suggested that she put the vehicle into park and then shift into 4-wheel drive instead of following the owner's manual method which stated that the vehicle should be put in neutral when shifting into 4 wheel drive, and the service manager suggested that the vehicle owner put the vehicle into park and then shift into 4 wheel drive. Every 3,000 miles when she went for an oil change she complained about the operation of the transmission and the grinding and clanking noises that it was making. The contact stated that the vehicle normally made the clanking noises when the vehicle was coming to a stop, and grinding noises when she attempted to go into 4-wheel drive. The current mileage was 40,000 miles. Update 4/25/07

- Kihei, HI, USA