This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear brake lines that connect over the rear axle rusted into and caused the brake fluid to leak from the braking system. When the truck was taken into a local service center for repair to the brakes the service center representative informed me that they could not repair the brake lines because the frame was rusted so severely that if put on a lift the frame would fall apart and the truck would break in half. The service center determined also the truck was not safe to drive. Service records at the dealership are on file where the truck was taken to the dealership for inspection of the frame and reported the truck did not have a rust issue as described in the letters I received and heeded the warning to have the truck inspected.
The contact owns a 2003 Toyota Tacoma. The contact stated that there was extensive premature rust and corrosion associated with the frame of the vehicle. A mechanic indicated that the frame would need to be welded and that the vehicle was unsafe to drive. The VIN was included, but the contact was not notified of NHTSA campaign number: 12V542000 (tires). The manufacturer was notified of the failure. The approximate failure mileage was 223,000.
I have a Toyota Tacoma 2003 took it in for a recall on the spare tire carrier lift plate. Told them I heard of recall or safety issue on the frame, they said it expired. Left the truck to do recall I took it in for. They called said couldn't do the recall I brought it in for because the frame was so bad, and that they couldn't believe I was still driving the truck and that it really is a safety hazard. I asked why they couldn't do the frame since it was recalled or a safety issue, again they say it was expired. I asked if he had kids, he said yes. Ask him if formula was taken off the shelves because of recall, and a month later was put back on because the recall expired would you still buy it. He said sorry he doesn't make the rules. How does a recall expire and if it was a factory defect or just a bad product that Toyota used, why aren't they held accountable? went on line and read a forum and there is even a class action suite on this problem. And also even as of today Toyota is still producing Toyota Tacoma with bad frames. I have 7 grandchildren who I help to take places, now they are stranded and myself, because my truck is still at the dealerships, because they refuse to fix it. Please I'm asking to help me with this matter. Desperate in philadelphia. Updated 01/11/2017
The contact owns a 2003 Toyota Tacoma. While driving approximately 75 mph, the brake pedal was depressed; however, the vehicle failed to slow down. The parking brake was engaged and the vehicle came to a stop. The vehicle was maneuvered to the side of the road where it was discovered that the brake fluid reservoir was empty. The contact dispensed the brake fluid. The vehicle was taken to the dealer for diagnostic testing. The mechanic stated that the entire frame and brake positioning valve exhibited excessive corrosion. The manufacturer issued a customer satisfaction program related to the frame, which expired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 133,000.
Both sides of my frame are rusted in front of the rear wheels. The left side has a large rusted crack where the leaf springs connect to the frame. The right side has a roasted whole large enough that I can put my hand inside. I contacted Toyota corporate and they told me they were very sorry but all their campaigns were expired and they had to tell thousands of other people the same thing. Vehicle is unsafe to drive and could cause me or someone else harm at any time. If Toyota has talked to thousands of other people about the same problem, it seems to me they should be responsible for their faulty equipment. Updated 11/19/15.
- Poca, WV, USA
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The contact owns a 2003 Toyota Tacoma. The contact stated the frame was corroded. The vehicle was inspected by an independent mechanic. The mechanic stated the frame would had to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 163,000. Updated 11/21/13
This is a follow from a recent call with the Toyota customer experience center (May 2, 2013). I called to get a status update on the claim referenced in case # [xxx] and was informed the claim was denied because the invoice from the dealer stated the spare tire was stolen. I never received notification that the claim was denied although the customer service agent suggested a letter has been mailed. I was instructed to return to the deal and get the "stolen? comments removed from the invoice. The original invoice suggested the spare tire was stolen because the service department and parts person at the dealer suggested the cable would not break and the conclusion was the cable must have been cut and the tire stolen. This was in August of 2012 prior to the recall notification. There is no evidence to support that the tire was stolen. I returned to the dealer and attached is an updated invoice with ?stolen" removed. To say I am frustrated by the response from Toyota is an understatement. The facts are the spare tire and assembly were missing. The dealer concluded they must have been stolen and wrote that on the original invoice. It is obvious from the recall that the cable broke and the tire and assembly were lost as a result of the this malfunction. Again denied.
After getting off the highway, as I was pulling away at the end of the exit ramp I noticed the spare tire had fallen from the truck and was in the middle of the road. I was able to quickly back up and load the spare onto the back of the truck. I noticed part of the carrier was rusted to the spare, but the middle of the carrier had rusted through. I had participated in Toyota's frame recall a little over a year ago and believe they should have seen how bad the situation was at that time, and done something to rectify the problem. I had just spent a half-hour driving home on the highway. I can't imagine the damage that could have been caused had the tire dropped at highway speeds during rush hour rather than at 10 mph!! in searching the internet, this is an all too common occurrence for older Tacoma. I don't understand why this isn't considered a safety issue and subject to recall.
Letter to the secretary from re complaint regarding the safety of the 2003 Toyota Tacoma the consumer stated while driving, another vehicle slid into his vehicle and he hit the passenger front tire of the other vehicle at 40 mph. The air bags failed to deploy. The consumer also stated the tires and front fender ratio had a design defect. The consumer was injured in the accident...updated 01/31/12..updated 11/19/13
The contact owns a 2003 Toyota Tacoma. While driving approximately 10 mph the contact felt a bump and noticed the spare tire detached from under the vehicle onto the ground. The vehicle was pulled over and the contact noticed the chain which held the spare tire under the vehicle was severely corroded. The vehicle was not diagnosed or repaired. The failure and current mileages were 85,036.
The contact owns a 2003 Toyota Tacoma. The vehicle was taken to the dealership where the it with a sprayed with a rust compound, however 3 months after the repair the contact stated that the compound would not dry. The vehicle was not diagnosed and there were no prior warnings. The current mileage was 30000 and the failure mileage was 29000.
The contact owns a 2003 Toyota Tacoma. There were 14 miles on the vehicle at the time of purchase. The contact stated that the paint was chipping on the vehicle. He filed a complaint with the manufacturer and they declined any liability for the failure. The current and failure mileages were less than 36,461. The vehicle also had frame rust. Updated 09/09/09.
Passenger side air bag vibration when motor is running. Returned to local dealership due to loud rattle in dash board. Dealer inspected and reported that a majority of the clips holding the passenger side airbag in place were not there. Dealer ordered replacement clips and dashboard bolts and repair was made. In October 2003 rattle returned and a bolt appeared on the passenger floor board. Returned vehicle to dealership where inspection took place. Mechanic suggested that someone had hit the dashboard to loosen bolts, not the case, yet no attempt to repair or tighten equipment was made.
I purchased a 2003 Toyota Tacoma and found a water leak on my floor mat in the passenger side of the truck. Apparently this has been happening every time I take the truck to the car wash. It seems to be coming from under the dash; maybe the front window. I took my truck to Toyota but after a couple of attempts to find the leak with their water hose the leak could not be found. I have noticed there have been others complaining of the same problem.
Water is leaking into the passenger compartment. The dealership replaced a body seal pursuant to a tsb (they said), but problem is still occurring. I would like this repaired or for the vehicle to be replaced.
While driving in the rain, the vehicle splashed water from the front tires over the hood onto the windshield, causing consumer to lose visibility. The consumer stated water should splash to the side of vehicle not over the hood of vehicle. Toyota was aware of the problem.
A D V E R T I S E M E N T S
- Mountain City, TN, USA