This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Date of purchase Toyota of somerset reported this was a second buyer. They reported a lady had owned the vehicle. Through carfax I found me to be the 5th owner. They did not have the warranty information in with the manual information. They did not supply this at time of purchase and has not offered upon request. They said they would honor the service. Upon the reverse coming out there was disagreement and the service manager, Mr. Turpin and Mr. Johnson were very adamant and refused to honor the mfg. Warranty on the drive train. They first asked $700 and then negotiated for $450. Which I refused. Needless to say we do not have any correspondence but I still have to drive without reverse in my vehicle. This is why I did not report the lug nuts breaking and causing my wheel to fall off and causing damage to the truck. Toyota of somerset does not offer assistance and accuses abuse.
- Somerset, KY, USA
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- Terry, MS, USA