This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1996 Toyota Tacoma. While the vehicle was being repaired, the mechanic was able to push his finger through the vehicle's frame. The manufacturer was notified of the failure. The vehicle was not repaired. The contact referenced manufacturer communication number: Lsc-90-D. the failure mileage was unknown.
The contact owns a 1996 Toyota Tacoma. While the vehicle was in park, the contact noticed that the subframe near the rear passenger side corroded and fractured. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 152,000.
The contact owns a 1996 Toyota Tacoma. The contact stated that the frame fractured due to excessive corrosion. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 163,000.
The contact owns a 1996 Toyota Tacoma. The contact stated that while driving 45 mph, the rear of the frame folded in half and the steering became difficult. In addition, the rear end of the vehicle swayed from side to side. The vehicle was taken to a private mechanic where it was diagnosed that the entire frame was rusted and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and stated that there was a manufacturer recall related to the failure but it was expired. The failure mileage was 120,000 and the current mileage was 200,000.
The contact owns a 1996 Toyota Tacoma. The contact stated the dealer confirmed that the frame was covered with rust and corroded during an inspection. The dealer will not repair the vehicle since the warranty expired. The manufacturer was notified of the failure and offered no assistance. The failure mileage was 90,000. Updated 09/27/11 updated 10/11/11
- Deal, NJ, USA
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The contact owns a 1996 Toyota Tacoma. The contact stated that the frame was rusted. The dealer advised the contact that they would buy the vehicle back but later retracted the offer. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was inspected by a private mechanic who informed the contact that she would need to replace the entire frame. No repairs were performed. The current mileage was 243,000. The approximate failure mileage was 240,000.
I own a 1996 Toyota Tacoma. I received a "limited service campaign" letter in the mail on July 18th 2011. The notice stated that Tacoma model years 1996-2000 need to be inspected for frame rust and possible perforation. It was determined that the frames in a number of these vehicles may not have corrosion-resistant protection sufficient for area with high road salt use. This condition is un-related to normal surface rust commonly found on metallic surfaces after years of use. I live in northern Illinois and with my VIN, my truck certainly falls into this category. The notice, which was my first and only one received, came to my house 90 days past the 15 year in service date that Toyota extended the campaign for. After speaking with Toyota, I was able to have my truck inspected. The frame has severe rust but somehow managed to "pass" the perforation test. The results of the test were in my opinion marginal at best. I have been trying to have Toyota send a factory representative to my local dealership to further inspect my truck frame. This has not happened as of yet (July 27th,2011) and Toyota seems to be playing a back and forth game to get this done. Corporate Toyota is well aware of this frame corrosion issue but is failing miserably by not standing behind the problem. During this campaign, Toyota has replaced numerous frames and has "re-purchased" many trucks from consumers in the affected states. Once my truck was deemed "past 15 years from in service date", they are turning their backs on this issue. As stated before, my notice was not received until July 18th 2011, putting the truck literally 90 days past. I started trying to resolve this issue with Toyota July 19th 2011. I will no longer allow my family to ride in this vehicle as I have no confidence that the frame will hold up. I'm filing this complaint to make sure Toyota does what is right in this case and stand behind their product as they so often promote in their adds. Thank you.
I own a 96 Toyota Tacoma and it has developed frame rot. Toyota will not do their buyback as I brought it for its second inspection 68 days beyond the 15 year buyback offer. The truck has been condemned and reported to carfax, Toyota corporate and the MA rmv rendering this vehicle instantly unfit to drive and illegal to operate for safety issues..yet Toyota denies any responsibility for this and the dealer service rep said, you can still take the truck, its yours after all. How can a safety recall for faulty frame construction involving poor quality steel and absence of rust inhibitor not be a total recall of all vehicles on list demanding buyout or frame replacement for the life of the vehicle" why was Toyota granted a 15 year back-end to this responsibility? further, Toyota performs the inspections and you are only allowed 1 inspection per year. I had manchester nh Toyota inspect mine about 1 1/2 years ago and the tech inspecting commented, "..this one was one of the best he's seen yet." I discovered a broken left rear upper shock mount with a chunk of frame two weeks ago and arranged as early as possible to get the truck to Toyota in falmouth, MA. Where they immediately condemned the truck determining it unsafe to drive, then informed me that I had exceeded the buyback term by 68 days past the 15 year old mark. Then they told me I could take the vehicle back because after all, it is still my truck. You've allowed Toyota to conduct their own safety inspections and allowed them to back-end their responsibility for system-wide production deficiency? how is it they got to call that shot? talk about allowing the fox to guard the hen house! I bought a Toyota at a much higher price than their competitors because of their advertised quality engineering. "eight out of ten corollas sold since 1985 are still on the road today" well, they failed miserably with the Tacoma, proven by the huge number of trucks they've had to buy-out or perform a frame replacement. Why"
Frame on 1996 Tacoma has rust hole through frame. Did not receive a notification of warranty extension from Toyota and warranty expired 11 days before I uncovered the warranty coverage. Toyota will not honor the warranty and truck is unsafe.
The contact owns a 1996 Toyota Tacoma. The contact stated that after having a rear leaf spring replaced on her vehicle, she noticed that the frame was severely rusted and damaged. The vehicle was inspected by the dealer and advised her that they could not assist her since the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was approximately 259,000.
The contact owns a 1996 Toyota Tacoma. He stated that while driving 20 mph and attempting to make a left turn left the vehicle continued driving straight and he lost control of vehicle. He was able to pull over and had the vehicle towed to a dealer. The dealer stated that he needed to repaire the frame. There is a recall out for this vehicle where they will have to replace them but this vehicles frame can be repaired at the owners expense at $480 dollars. There will be repairs done to the vehicle. The failure mileage was 211000 and current mileage was 211800.
The contact owns a 1996 Toyota Tacoma. The contact stated that Toyota will not accept his vehicle for the voluntary customer support program. This program is in regards to the rear frame corrosion on the 1995 and 1996 Tacoma. Toyota is offering 1.5 times the blue book value for these vehicles. The manufacturer informed the contact that his vehicle has a salvage title; therefore, they were unable to buy his vehicle back. The current mileage was 179,171 and failure mileage was 178,000.
The contact owns a 1996 Toyota Tacoma. The contact noticed that the rear frame had rotted. While driving 30 mph, the rear frame fell off the vehicle because it was rusted. The vehicle was taken to a local repair shop and they placed a piece of metal on the vehicle to hold it together temporarily. No permanent repairs were made and the vehicle remains parked. The VIN, engine size, and number of cylinders were unknown. The current and failure mileages were 66,000.
About two weeks ago the vehicle was taken to dealer because front left tire wobbled while driving. The dealer stated that frame rail would be replaced per recall #96V129000.
Consumer states while driving, noticed front left wheel was caved inward. Took vehicle to dealer, who diagnosed that the vehicle's frame rail was defective.
Contacted dealer, the service department stated they couldn't help me because the truck was out of warranty. Steve in service said he had no idea how much it would cost to repair my truck, he said he would transfer me to parts at which point we were disconnected. I contacted the dealer's parts department on my own and found that the part numbers had been changed from the originals whic denotes a change. Further investigation revealed that Toyota issued a service bulletin ( #SU00197) denoting a change of the rear leaf springs in relation to ride comfort. There were two other bulletins (#com0401K) relating to rear spring squeaks and (TC96018) relating to cracked frames. Why would the dealer that I purchased the vehicle from not know this or attempt to find it since it certianly is a saftey factor. The manufacturer's warranty is 36/month/36000 comprehensive and 5 year/60,000 miles on the powertrain.
A D V E R T I S E M E N T S
- Wildwood, MO, USA