This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Frame corrosion is the worst I've ever seen. Even after being coated years ago, frame continue to rust and can present danger when too much rust occurs and spring perch or other suspension component detaches from the frame and cause an accident.
Going slowly over pitted road noticed squeaking on rear end and brought to a mechanic. Was told frame cracked through due to frame rust. Vehicle is unable to be repaired. Toyota had a service bullitin but I was never notified and it expired in may of 2000. They will not honor their warranty extension despite the vehicle being serviced at dealership.
I want to add this complaint with my previous one ODI #[xxx] on 12/30/1013 I spoke to supervisor [xxx] from Toyota Corp.at 1-800-331-4331. Toyota case #[xxx]. she said they are done with this and I have to file complaints outside of Toyota. I told her I did with safercar.gov. She acted like I haven't. I have the pdf 34 page Toyota customer services, customer support program - warranty coverage extension for frame rust corrosion perforation on certain 1995-2000 my Tacoma documents. Signed by [xxx] in 2008. I faxed page 2 to [xxx] on 12/23/2013. No. 3 application period that states " the warranty extension is offered for a period of 15 years with no mileage limitations from the vehicle's in-service date, for perforation of the vehicle's frame caused by rust corrosion." That means 15 years from the date the vehicle was in-service date for frame was inspected for rust corrosion." We have owned this Tacoma since 1/26/1998 way before this program stated so we qualify for the whole program. We have been refused this program from the very beginning. Toyota refuses it's own safety program which the say their first priority is safety. Frame rust corrosion failure is a safety hazard that Toyota is covering up, so they don't have to pay out. Yet Toyota spends all kinds amounts of money in racing and refuses to take full responsibility for Toyota's bad frames that are still on production vehicles, on the road form rust corrosion and will or has already failed. Toyota sued and won $25 million from dana Corp for bad frames. I filed a complaint with better business bureau case #[xxx]. Toyota does nothing but continually argue, refuses excellent customer service and permanent repairs and tries to scam us out of our money. Toyota is playing with peoples lives frames fail going 50 to 70 miles per hour. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My mechanic said my frame is so rusted that it had to have been bad when I had it checked by Toyota and they told me it was fine. He said they do that so that they don't have to pay for repairs. I would like this investigated to see if the dealership mislead me so as to save money and leave me with a dangerous vehicle.
Basically my battery just completely died for no reason I lost all electrical power headlights, power steering, and all....it was night time. When I tried to jump start that is when the battery caught on fire and every since that awful night (ended up getting it towed while I went to get help for it being parked in a zone with no proper parking sticker and it cost me 350 more dollars to get it out) the 6 brand new batteries have all either never worked to begin with or they have been jumped off I think the most times out of one battery was jumping it off five successful times. I just dont drive the truck anymore bc I cant trust it.
The NHTSA website lists 3 records in the recall database and 11 records in the service bulletins database that my local dealer says he knows nothing about, and that Toyota at (800) 331-4331 (# from NHTSA website) says does not match their database (they show "no recall campaigns or service bulletins against my truck). Who is right and why don't your databases match? I am especially concerned about the steering/frame cracking mentioned on your website. Ps. your hotline number is useless. The answering machine just goes into a do-loop. I expect better service from my government. No safety defect mentioned in summary. Requests recall informtion.
A D V E R T I S E M E N T S
- Indiana , PA, USA