The problem is that they had an issue to fix it but I never received a letter because it was sent to another address. My aunt who also has a Toyota informed me that she had the same problem with her dashboard and they replaced it, but she had the problem a long time ago. When I spoke with Toyota they informed me that this was a warranty situation and mine expired last month. I feel like if Toyota knows that this is a known issue, it should not be treated like a warranty but a recall. My vehicle is normally stored in a garage, but I started working last year at a facility that does not have a covered garage so I guess the heat and the sun just recently started to melt my dashboard. I just noticed the problem after I tried to clean it because I had thought there was something on it making it look so sticky and faded.

I received a letter from Toyota Corp in March 2015 that they will replace my defective Solara dashboard at no cost. I immediately contacted Petersen Toyota (local dealer) and made an appointment to start the warranty claim. That was completed in March 2015. Petersen said that it would be 3-4 months before the replacement would arrive. Fast forward to December 2015, I contacted the dealer again. They said that it was on order, but they didn't know when it would arrive. I then called Toyota Corp (1-800-331-4331), they said that my claim was not properly filed by Petersen and I would need to return to the dealer, because the dealer forgot to take pictures of the defective dashboard. At that time, I was told it would 2-3 months...it been 4+ months.

I contacted Toyota Corp again today (5/16/16) and no one could tell when my dashboard would arrive. I've been waiting for well over a year.

I can't believe Toyota will not do anything about this problem.......... my husband has a 2004 toyota sienna van and his dash board is also cracked but really cracked. My car is a 2008 toyota solara. It now has 2 cracks. I even bought my husband and myself toyota custom dash protectors from the dealership. THIS IS DEFINITELY A PROBLEM WITH THE MATERIALS MADE TO MANUFACTURER THIS JUNK DASHBOARD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I take care of my cars and "only" use the proper cleaning and protection made for my cars. Something has to be done about this.....