Our family bought a 2023 new Toyota Sienna [VIN [XXX] ] on July 7, 2023 paying the full price plus premium dealer markup from Elmore Toyota in Westminster, Orange County, California on January 7, 2023 and only received one keyfob for the 7 seater van. I was told that I would get a second keyfob within 2-3 weeks. I have constantly contacted Elmore Toyota and they have said that the keyfob has still not arrived as of December 5th, 2023. As we have three adult drivers using the vans and children who are seated in their car seats in the van, it is imperative that we get our second keyfob as soon as possible. If we were told that we would only get one keyfob and would have to wait over 5 months to get a second keyfob, we would not have bought this vehicle. It is a safety issue as the possibility exists that the single keyfob could be in the car when a child pushes a lock button for the van, there would be no second keyfob to free the trapped children. Please contact me to resolve this risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Villa Park, CA, USA

On July 7, 2023 I paid in full and was given possession of the 7 passenger seating Toyota van. The car has automatic door locking mechanism as part of the electrical system and can be locked from inside the car. The van is used to transport 2 children in car seats who can touch car components. We were given one Keyfob by the dealership and we were told that Toyota manufacturer did not have a second Keyfob to give at that time; we were told that we would get the second Keyfob within a few weeks. We were not told prior to purchasing the car that only one Keyfob would be given or else we would not have purchased the car; there was a failure to disclose this. It has now been close to 3 months that we have driven with only one Keyfob. With children who can touch inside controls, they could lock themselves inside the van with the windows closed and the single Keyfob left inside the car. We do not have a second Keyfob to prevent possible deaths and injuries that could occur from the manufacturer's negligence and faulty car electrical system design. Toyota vans aimed at parents with children are unsafe for use when only one Keyfob is issued. It is the responsibility of the NHTSA to help protect the safety of these children and parents as Toyota cares more about making a short-term profit from getting the full cash from the sale of the van instead of delaying the sale of the van until both Keyfobs are available to purchasers at the time of sale of the vehicle. It is estimated that this is not an isolated incident as my multiple contacts with Elmore Toyota dealership and Toyota of America headquarters result being told that it is a "Toyota wide problem with several other purchasers waiting also." This should be a class action lawsuit with both compensatory damages awarded along with punitive damages to discourage Toyota and other Auto manufacturers from placing profits above the safety of children who cannot speak or defend themselves from such gross negligence.

- Villa Park, CA, USA