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TSB Document:

Affected Component: BACK OVER PREVENTION

Summary
Some 2019 model year RAV4, RAV4 Hybrid and some 2019 ? 2020 model year Sienna vehicles equipped Audio Plus (version 1010) or Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ? Toyota Apps fail to download ? Bluetooth® is unable to automatically connect AFTER key cycle ? Abnormal microphone operation ? Sirius XM® antenna disconnection history Diagnostic Trouble Code (DTC) B15FE? No outgoing voice during phone calls when using Apple CarPlay® ? Incoming calls incorrectly shown on the Multi-information Display (MID) when using Apple CarPlay® ? CAN networking DTC B1321 ? Volume inoperative AFTER using Siri® ? Unable to adjust the treble audio setting ? Song information flickering ? Unable to select Sirius XM® music genre by voice recognition ? Noise when hanging up call on handset ? Transferred contacts do NOT match the number of handset contacts ? Sirius XM® sound slow to start ? Abnormal Toyota Apps and Scout Operation ? Some vehicles equipped with Audio Plus (version 1195), Premium Audio (version 1195) or Navigation (version 1035) or earlier may exhibit one or more of the following conditions: ? Unable to play audio source after incoming call ? Software enhancements ? Intermittent rebooting ? Unable to register Bluetooth® devices from Bluetooth® Audio Mode ? Unable to pair Android? devices after Google? apps update ? Unable to access camera diagnosis system ? USB audio doesn?t resume ? Intermittent Bluetooth® disconnection ? Abnormal voice recognition operation? Phone call history does not update ? Bluetooth® loses connection after USB connection is made ? Navigation inoperative ? Microphone disconnected pop-up message ? Clock not displayed on the map screen ? Intermittent phone ringing with no incoming phone call ? Clock format changes from 12 ? 24 hours intermittently ? Screen intermittently goes blank ? Sound changes from one speake

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Date Published
FEB 10, 2020
NHTSA TSB #
10172837
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