This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2016 Toyota Sienna. The contact stated that while driving at 60 mph, the steering wheel stiffened, which resulted in her crashing the vehicle into the highway side barrier and a fence stopped the vehicle from going into the water. The contact did not seek medical attention and a police report was filed. The vehicle was towed and deemed totaled by the insurance company. The manufacturer was informed of the failure and performed an investigation. The manufacturer informed the contact that from the inspection, the edr recorded various steering input prior to the impact, however, there was no evidence found of a steering defect that caused the failure, and no assistance was offered. The failure mileage was 22,000.
The steering seized up on my 2016 Toyota van while stopped at a traffic light. I had to get the vehicle towed. There are only 20904 miles on the odometer. Toyota says my warranty is expired. Toyota says I will need a new steering assembly, which I will have to pay is for $3200.
The contact owned a 2016 Toyota Sienna. While driving 65 mph, the steering wheel seized and the vehicle crashed into a cement barrier on the driver side without warning. The air bags deployed. There were no injuries and a police report was filed. The vehicle was towed to a tow lot where it was deemed a total loss. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified. The failure mileage was 23,000.
The contact owns a 2016 Toyota Sienna. While driving approximately 65 mph, the contact lost control of the steering wheel. The contact was not able to stop the vehicle and the electronic brake warning indicator illuminated. The contact crashed into a road sign. The air bags did not deploy. A police report was filed. There were minor injuries that did not require medical attention. The vehicle was towed to an independent mechanic, but was not diagnosed. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 9,000.
- Bloomfield, CO, USA
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- Boynton, FL, USA